Resources For You

  1. 5 Essential Marketing Strategies for VoIP Businesses

    5 Essential Marketing Strategies for VoIP Businesses

  2. 5 FCC Regulatory Actions Against VoIP and Wholesale Carriers

    5 FCC Regulatory Actions Against VoIP and Wholesale Carriers

  3. 5 Technologies Set to Revolutionise Webphones

    5 Technologies Set to Revolutionise Webphones

  4. 5 Unique Types of VoIP Gateways Explained!

    5 Unique Types of VoIP Gateways Explained!

  5. 5 Ways a Cloud PBX System Benefits Remote Work

    5 Ways a Cloud PBX System Benefits Remote Work

  6. 5 Ways SBCs Facilitate Unified Communications as a Service

    5 Ways SBCs Facilitate Unified Communications as a Service

  7. 5 Ways to Optimise ASR To Grow Profitability

    5 Ways to Optimise ASR To Grow Profitability

  8. 7 Additional Important Components of a VoIP Carrier Network Explained

    7 Additional Important Components of a VoIP Carrier Network Explained

  9. 7 Important Factors to Consider When Implementing LCR

    7 Important Factors to Consider When Implementing LCR

  10. 7 New Capabilities an AI Calling System Offers

    7 New Capabilities an AI Calling System Offers

  11. 7 Ways to Optimize AHT

    7 Ways to Optimize AHT

  12. 9 Key Functions of an SBC Explained

    9 Key Functions of an SBC Explained

  13. 10 Benefits of an AI Calling System

    10 Benefits of an AI Calling System

  14. 10 Factors to Consider While Choosing a Webphone

    10 Factors to Consider While Choosing a Webphone

  15. 10 Important Components of a VoIP Carrier Network Explained

    10 Important Components of a VoIP Carrier Network Explained

  16. 10-Point Security Checklist for VoIP Carriers

    10-Point Security Checklist for VoIP Carriers

  17. 10 Tips For Effective Implementation of LCR

    10 Tips For Effective Implementation of LCR

  18. 10 Webphone Features that Benefit Your Business

    10 Webphone Features that Benefit Your Business

  19. AI Guardrails 101 - Introduction to AI Safety Nets

    AI Guardrails 101 - Introduction to AI Safety Nets

  20. AI Guardrails - Types and the Legal Risks They Mitigate

    AI Guardrails - Types and the Legal Risks They Mitigate

  21. AI Receptionists vs Human Receptionists - Cost, Availability and more Compared

    AI Receptionists vs Human Receptionists - Cost, Availability and more Compared

  22. An Out of the Box Telecoms Network

    An Out of the Box Telecoms Network

  23. Are Call Centers Still Relevant in 2023?

    Are Call Centers Still Relevant in 2023?

  24. Automated Dialler vs Manual Dialler - Knowing the 7 Key Differences

    Automated Dialler vs Manual Dialler - Knowing the 7 Key Differences

  25. Best Open Source LLMs for Voice AI - A Practical 2025 Selection Guide

    Best Open Source LLMs for Voice AI - A Practical 2025 Selection Guide

  26. Call Center vs Contact Center - Understanding the Differences

    Call Center vs Contact Center - Understanding the Differences

  27. Choosing SIP over TCP,TLS and UDP in 2022

    Choosing SIP over TCP,TLS and UDP in 2022

  28. Class 4 Softswitch vs Class 5 Softswitch - Understanding the Difference

    Class 4 Softswitch vs Class 5 Softswitch - Understanding the Difference

  29. Combatting Covid-19 with Carrier-Grade Communications Solutions to Help Users Work Remotely

    Combatting Covid-19 with Carrier-Grade Communications Solutions to Help Users Work Remotely

  30. Comprehensive Cloud Softswitch Documentation

    Comprehensive Cloud Softswitch Documentation

  31. ConnexCS expands AnyEdge SIP Load Balancer to India

    ConnexCS expands AnyEdge SIP Load Balancer to India

  32. ConnexCS for Africa

    ConnexCS for Africa

  33. ConnexCS WebPhone SDK Connector

    ConnexCS WebPhone SDK Connector

  34. Conquer Call Issues: A Beginner's Guide to Reading SIP Traces

    Conquer Call Issues: A Beginner's Guide to Reading SIP Traces

  35. Discover the Different Types of NAT: An Essential Guide for Network Administrators

    Discover the Different Types of NAT: An Essential Guide for Network Administrators

  36. Discussing the Future and Top 9 Benefits of WebRTC

    Discussing the Future and Top 9 Benefits of WebRTC

  37. DNO And DNC Lists - Everything Carriers Should Know

    DNO And DNC Lists - Everything Carriers Should Know

  38. Email and SMS Alerts

    Email and SMS Alerts

  39. Employers' Guide to Winning at Remote Work

    Employers' Guide to Winning at Remote Work

  40. Exploring the Top 10 Types of Web Phones in 2023!

    Exploring the Top 10 Types of Web Phones in 2023!

  41. False Answer Supervision Detection - The Ultimate Tool for Preventing VoIP Fraud

    False Answer Supervision Detection - The Ultimate Tool for Preventing VoIP Fraud

  42. Far-End NAT Traversal - An In-Depth Guide

    Far-End NAT Traversal - An In-Depth Guide

  43. Feature Releases for June 2024

    Feature Releases for June 2024

  44. Feature Releases for July 2024

    Feature Releases for July 2024

  45. From Cost Savings to Mobility - 15 Benefits of Web Phones for Businesses

    From Cost Savings to Mobility - 15 Benefits of Web Phones for Businesses

  46. Get Your FCC Registration Number in 5 Easy Steps!

    Get Your FCC Registration Number in 5 Easy Steps!

  47. How to Build Your API on ConnexCS

    How to Build Your API on ConnexCS

  48. How to Build Your Own Dialer (BYOD) – Part 1

    How to Build Your Own Dialer (BYOD) – Part 1

  49. How to Establish a VoIP Interconnect in 10 Easy Steps

    How to Establish a VoIP Interconnect in 10 Easy Steps

  50. How to Get Operating Company Number (OCN) in 4 Easy Steps

    How to Get Operating Company Number (OCN) in 4 Easy Steps

  51. How to Identify Robocall Scam Traffic - A Comprehensive Guide for Telecom and VoIP Operators

    How to Identify Robocall Scam Traffic - A Comprehensive Guide for Telecom and VoIP Operators

  52. How to Improve CX? Ensure your Call Center Agents are Happy!

    How to Improve CX? Ensure your Call Center Agents are Happy!

  53. How to Prepare for a VoIP Network Security Audit

    How to Prepare for a VoIP Network Security Audit

  54. How to Properly Prepare for Setting up a VoIP Interconnect

    How to Properly Prepare for Setting up a VoIP Interconnect

  55. How to Register for the Robocall Mitigation Database: A step-by-step guide!

    How to Register for the Robocall Mitigation Database: A step-by-step guide!

  56. How to Successfully Implement LCR is 5 Easy Steps

    How to Successfully Implement LCR is 5 Easy Steps

  57. How Using Web Phones Can Benefit These 10 Industries?

    How Using Web Phones Can Benefit These 10 Industries?

  58. How Will AI Voice Agents Impact the Call Center Industry?

    How Will AI Voice Agents Impact the Call Center Industry?

  59. Importance of Balancing Cost Minimization and Reliable Call Quality when implementing LCR

    Importance of Balancing Cost Minimization and Reliable Call Quality when implementing LCR

  60. Introducing ConnexCS WebPhone

    Introducing ConnexCS WebPhone

  61. Introducing ConneXML - The Best TwiML Alternative

    Introducing ConneXML - The Best TwiML Alternative

  62. Introducing Smart CLI Select - An Effective Way to Improve your ASR

    Introducing Smart CLI Select - An Effective Way to Improve your ASR

  63. Introduction to AI Voice Agent Guardrails - What They Are and Why Your Business Needs Them

    Introduction to AI Voice Agent Guardrails - What They Are and Why Your Business Needs Them

  64. Is Your Call Center Ready for AI? The 2025 Cost Advantage You Can’t Ignore in India

    Is Your Call Center Ready for AI? The 2025 Cost Advantage You Can’t Ignore in India

  65. LLM Selection Made Simple - Building High-Performance AI Voice Systems

    LLM Selection Made Simple - Building High-Performance AI Voice Systems

  66. LTE vs VoLTE: Diving Into The Differences

    LTE vs VoLTE: Diving Into The Differences

  67. Navigating Cold Calling - UK Compliance for Call Centers

    Navigating Cold Calling - UK Compliance for Call Centers

  68. Operating Company Numbers (OCN) - Understanding Function, Importance and Relevance

    Operating Company Numbers (OCN) - Understanding Function, Importance and Relevance

  69. Populating Our Support Area With Cloud Softswitch Video Guides

    Populating Our Support Area With Cloud Softswitch Video Guides

  70. Predictive Dialler vs Progressive Dialler - Understanding the Differences

    Predictive Dialler vs Progressive Dialler - Understanding the Differences

  71. Preview Dialler vs Power Dialler - Understanding Top 5 Differences

    Preview Dialler vs Power Dialler - Understanding Top 5 Differences

  72. Real-Time Alerting Made Easy with ConnexCS and Pushover

    Real-Time Alerting Made Easy with ConnexCS and Pushover

  73. Rate Card Profit Assurance

    Rate Card Profit Assurance

  74. Redundant Redundancies (Backups of backups)

    Redundant Redundancies (Backups of backups)

  75. Rethink Your Call Center - The 10x Cost Benefit of AI Voice Agents

    Rethink Your Call Center - The 10x Cost Benefit of AI Voice Agents

  76. Revolutionise Your Outbound Calls - 8 Types of VoIP Diallers Explained

    Revolutionise Your Outbound Calls - 8 Types of VoIP Diallers Explained

  77. The Complete Guide to Effective Root Cause Analysis

    The Complete Guide to Effective Root Cause Analysis

  78. Scalability – Grow at Speeds That Suit You

    Scalability – Grow at Speeds That Suit You

  79. ScriptForge – Javascript Routing

    ScriptForge – Javascript Routing

  80. Simplifiying our Softswitch Pricing

    Simplifiying our Softswitch Pricing

  81. SIP 101 - The Best Guide of 2022

    SIP 101 - The Best Guide of 2022

  82. The 3CX Supply Chain Attack - Understanding Everything That Happened

    The 3CX Supply Chain Attack - Understanding Everything That Happened

  83. The 5 Best Strategies for Mitigating Robocall Scams

    The 5 Best Strategies for Mitigating Robocall Scams

  84. The Anatomy of Robocall Scams

    The Anatomy of Robocall Scams

  85. The Art of Cost Optimization - Least Cost Routing and Its 7 Benefits

    The Art of Cost Optimization - Least Cost Routing and Its 7 Benefits

  86. The Best Multi-POP Cloudswitch

    The Best Multi-POP Cloudswitch

  87. The Essential Guide to Business Continuity Plans for VoIP Carriers

    The Essential Guide to Business Continuity Plans for VoIP Carriers

  88. The Essential Guide to Implementing STIR/SHAKEN

    The Essential Guide to Implementing STIR/SHAKEN

  89. The Ultimate Guide to STIR/SHAKEN

    The Ultimate Guide to STIR/SHAKEN

  90. Timeout Protections (SIP Ping, SST)

    Timeout Protections (SIP Ping, SST)

  91. TLS and 2FA Security on the ConnexCS Platform

    TLS and 2FA Security on the ConnexCS Platform

  92. Top 5 Alternative Marketing Strategies for VoIP Businesses

    Top 5 Alternative Marketing Strategies for VoIP Businesses

  93. Top 5 Call Center Challenges and How To Overcome Them

    Top 5 Call Center Challenges and How To Overcome Them

  94. Top 5 Important Types of VoIP Gateways Explained

    Top 5 Important Types of VoIP Gateways Explained

  95. Top 7 Strategies For Ensuring Call Quality While Minimizing Costs with LCR

    Top 7 Strategies For Ensuring Call Quality While Minimizing Costs with LCR

  96. Top 9 Indicators that Help You Identify a Bad Carrier

    Top 9 Indicators that Help You Identify a Bad Carrier

  97. Top 10 AI Voice Agent Platforms in 2025

    Top 10 AI Voice Agent Platforms in 2025

  98. Top 10 Points of Differences Between a Traditional and VoIP Carrier

    Top 10 Points of Differences Between a Traditional and VoIP Carrier

  99. Top 10 Types of Robocall Scams Explained!

    Top 10 Types of Robocall Scams Explained!

  100. Top 10 VoIP Vulnerabilities You Must Know About

    Top 10 VoIP Vulnerabilities You Must Know About

  101. Top Challenges for Carriers in Identifying and Curbing Illegal Robocall Traffic from Upstream Carriers

    Top Challenges for Carriers in Identifying and Curbing Illegal Robocall Traffic from Upstream Carriers

  102. Troubleshooting 4XX Series SIP Call Failures using SIP Traces

    Troubleshooting 4XX Series SIP Call Failures using SIP Traces

  103. Troubleshooting 5XX Series SIP Call Failures using SIP Traces

    Troubleshooting 5XX Series SIP Call Failures using SIP Traces

  104. Understanding Global RTP Servers (Lowest Latency Possible, High Availability)

    Understanding Global RTP Servers (Lowest Latency Possible, High Availability)

  105. Understanding Network Address Translation (NAT) - A Beginner's Guide

    Understanding Network Address Translation (NAT) - A Beginner's Guide

  106. Understanding the 9 Key Objectives of a VoIP Network Security Audit

    Understanding the 9 Key Objectives of a VoIP Network Security Audit

  107. Understanding the Complete Scope of a VoIP Network Security Audit

    Understanding the Complete Scope of a VoIP Network Security Audit

  108. Understanding the Crucial Role of Session Border Controllers in Carrier-Grade VoIP Networks

    Understanding the Crucial Role of Session Border Controllers in Carrier-Grade VoIP Networks

  109. Understanding VoIP Anycast Load Balancing

    Understanding VoIP Anycast Load Balancing

  110. Understanding What a PBX System is and How it Benefits Your Business

    Understanding What a PBX System is and How it Benefits Your Business

  111. Unlocking the Power of Voice - AI Voice Agent Explained

    Unlocking the Power of Voice - AI Voice Agent Explained

  112. VoIP Carrier Network Components - Understanding Session Border Controllers

    VoIP Carrier Network Components - Understanding Session Border Controllers

  113. VoIP Carrier Network Security - How to Conduct Security Audit?

    VoIP Carrier Network Security - How to Conduct Security Audit?

  114. VoIP Carrier's Ultimate Guide to Cleaning Up Their Traffic

    VoIP Carrier's Ultimate Guide to Cleaning Up Their Traffic

  115. VoIP Interconnects - Learning How VoIP Carrier Connect and Exchange Traffic

    VoIP Interconnects - Learning How VoIP Carrier Connect and Exchange Traffic

  116. VoLTE - An Evolution in Voice Communication

    VoLTE - An Evolution in Voice Communication

  117. WebPones Explained: Understanding Web-Based Telephonic Communication

    WebPones Explained: Understanding Web-Based Telephonic Communication

  118. WebRTC 101 - The Best Guide for Beginners

    WebRTC 101 - The Best Guide for Beginners

  119. What Are SIP Traces - A Beginners Guide

    What Are SIP Traces - A Beginners Guide

  120. What Are The Top 10 Essential Call Center KPIs?

    What Are The Top 10 Essential Call Center KPIs?

  121. What Are VoIP Gateways and How Do They Work? A Comprehensive Guide

    What Are VoIP Gateways and How Do They Work? A Comprehensive Guide

  122. What is a Contact Center and Why Does Your Business Need One?

    What is a Contact Center and Why Does Your Business Need One?

  123. What is an AI Calling System?

    What is an AI Calling System?

  124. What is Robocall Mitigation Database? A Guide for Carriers and VoIP Operators

    What is Robocall Mitigation Database? A Guide for Carriers and VoIP Operators

What Are SIP Traces - A Beginners Guide

Ever feel like your calls are haunted by gremlins? One minute you're connected, the next you're left with nothing but static and frustration. The culprit behind these mysterious call disruptions could be hiding within the intricate world of VoIP.

But fear not, for this blog unveils the secret weapon in your arsenal: SIP traces. These digital detectives act like breadcrumbs, leading you through the call's journey and revealing where things went wrong.

By understanding SIP traces, you'll be equipped to diagnose and fix call issues, ensuring your communication is crystal clear and uninterrupted.

An Overview of SIP (Session Initiation Protocol)

Imagine you're planning a high-stakes international business meeting, but instead of fancy conference rooms, you're using cutting-edge video conferencing technology.

You wouldn't just stare blankly at your screen, hoping your colleagues magically appear from across the globe, right?

Enter the Session Initiation Protocol (SIP), the invisible maestro orchestrating the entire virtual symphony. It's like a highly skilled concierge, ensuring seamless communication between participants.

Here's how SIP works its magic:

1. Initiating the Call: When you click the "call" button, SIP acts as your personal messenger, sending out an "invitation" to the other participants.

This invitation includes information like your identity, the desired communication type (voice, video, etc.), and preferred connection details.

2. Negotiating the Connection: Think of this as the concierge arranging the perfect meeting room. SIP smoothly negotiates the "connection details" between all participants.

This could involve factors like available bandwidth, preferred codecs for audio and video, and even security protocols.

3. Managing the Session: Once the connection is established, SIP takes a back seat, but remains vigilant. It acts as the silent coordinator, ensuring the communication flows smoothly throughout the entire call.

This includes managing any changes in participants, handling potential network hiccups, and ultimately, gracefully terminating the session when the call ends.

So, the next time you experience a seamless VoIP call with colleagues from different countries, remember you have SIP to thank for it.

Importance of SIP Traces in Networking and Telecommunications

1. Troubleshooting Call Issues

Troubleshooting Call Issues

SIP traces provide a detailed record of the signaling process during call setup, modification, and teardown. This allows network engineers to identify and address issues such as call failures, call drops, or connectivity problems.

By analyzing SIP message exchanges, engineers can determine where in the communication flow the problem occurred and take corrective action.

2. Optimizing Performance

Optimizing Performance

Detailed examination of SIP traces helps in optimizing network performance. Engineers can identify bottlenecks, latency issues, or inefficient call routing paths.

By optimizing SIP configurations based on trace analysis, network performance and call quality can be significantly improved.

3. Monitoring Call Flows

Monitoring Call Flows

SIP traces provide visibility into call flows and communication patterns. Monitoring call flows helps in understanding how calls are routed through the network.

By tracking call volumes, patterns, and durations, administrators can assess network usage and plan for capacity expansion or optimization.

4. Diagnosing Interoperability Issues

Diagnosing Interoperability Issues

In heterogeneous telecommunication environments, SIP traces help diagnose interoperability issues. When different vendors' equipment or software are used, SIP traces reveal inconsistencies or non-compliant behavior.

Engineers can analyze SIP traces to ensure seamless interoperability between various components of the communication infrastructure.

5. Protocol Compliance Checks

Protocol Compliance Checks

SIP traces facilitate protocol compliance checks to ensure adherence to SIP standards. Engineers can verify whether SIP messages conform to the specifications outlined in RFC 3261 and other related standards.

Non-compliant behavior identified through SIP traces can be rectified to ensure compatibility and interoperability with other SIP-compliant devices and systems.

6. Proactive Maintenance

Proactive Maintenance

By regularly analyzing SIP traces, network administrators can proactively identify potential issues before they escalate. Detecting early signs of network degradation or equipment malfunction allows for timely maintenance and troubleshooting.

Proactive maintenance based on SIP trace analysis helps in minimizing downtime and ensuring uninterrupted communication services.

Thus, SIP traces serve as a valuable diagnostic tool in networking and telecommunications. It enables troubleshooting, performance optimization, monitoring, interoperability testing, protocol compliance checks, and proactive maintenance.

Understanding SIP Traces

Understanding SIP Traces

SIP traces, or Session Initiation Protocol traces, are comprehensive logs or records that capture the entire exchange of signaling messages between devices or endpoints.

These endpoints or devices are involved in initiating, maintaining, and terminating communication sessions using the SIP protocol. These traces provide a detailed account of the communication flow.

It includes the initiation of sessions, negotiation of session parameters, and termination of sessions. SIP traces typically include information such as request and response messages, headers, parameters, timestamps, and sequence numbers, allowing network engineers to analyze the communication process in detail.

These traces are invaluable for troubleshooting communication issues, monitoring network performance, testing interoperability between different SIP implementations, ensuring compliance with SIP standards, and facilitating proactive maintenance of SIP-based networks.

In essence, SIP traces serve as a vital diagnostic tool, providing insights into the behavior and performance of SIP-based communication sessions.

Components of SIP Traces

Understanding SIP Traces

SIP traces consist of several key components that provide detailed information about the signaling messages exchanged between devices or endpoints using the Session Initiation Protocol (SIP). We shall explore each component in detail:

1. Request Messages

Request messages in SIP traces represent the initiation or modification of a session. These messages include details such as the type of session being requested (e.g., voice call, video call), the SIP addresses of the parties involved, and any additional parameters required for session negotiation.

Common request methods include INVITE (to initiate a session), ACK (to confirm receipt of a final response), and BYE (to terminate a session).

2. Response Messages

Response messages in SIP traces indicate the outcome of a request made by a SIP entity. They include status codes that convey whether the request was successful, encountered an error, or required further action.

Response messages also contain details such as the SIP address of the responding party and any additional parameters or headers related to the response.

3. Headers and Parameters

SIP messages in traces include headers and parameters that provide additional context and metadata about the session. Headers contain information such as the SIP version, content type, authentication credentials, and routing instructions.

Parameters convey specific details related to the session, such as session identifiers, codec preferences, and session descriptions (SDP).

4. Timestamps and Sequence Numbers

SIP traces typically include timestamps that indicate the timing of each message exchange. Timestamps help track the duration of each phase of the communication process and analyze the timing of message exchanges.

Sequence numbers may also be included to ensure the correct order of message delivery and detect any out-of-sequence or missing messages.

5. Call Flow Information

SIP traces provide a chronological record of the call flow, illustrating the sequence of message exchanges between SIP entities.

Call flow information helps engineers understand how sessions are initiated, modified, and terminated, as well as how media streams are negotiated and established.

Analyzing call flow patterns in SIP traces enables troubleshooting of communication issues and optimization of call routing paths.

6. Payload Data

In addition to the SIP signaling messages, SIP traces may also include payload data exchanged between SIP entities.

Payload data can include session descriptions (SDP) that define the parameters of the media streams (e.g., audio codecs, video resolutions) and any other application-specific data related to the session.

So, by examining these components within SIP traces, network engineers can gain valuable insights into the behavior, performance, and interactions of SIP-based communication sessions.

How SIP Traces are Generated

Understanding SIP Traces

SIP traces are generated by capturing and logging the signaling messages exchanged between devices or endpoints using the Session Initiation Protocol (SIP).

There are several methods for generating SIP traces:

1. Network Capture Tools

Network capture tools, such as Wireshark or tcpdump, can be used to capture and analyze network traffic in real-time. These tools intercept SIP packets traversing the network and record them along with other network traffic for analysis.

SIP traces can be filtered from the captured network traffic using specific display filters or packet capture filters to focus on SIP-related packets only.

2. SIP Proxy or Session Border Controller (SBC) Logs

SIP proxies or SBCs often have built-in logging capabilities that record SIP message exchanges passing through them. These devices generate logs containing detailed information about SIP transactions, including request and response messages, headers, parameters, and timestamps.

Administrators can access these logs to analyze SIP traffic and troubleshoot communication issues within the network.

3. Endpoint Debugging Tools

SIP endpoints, such as SIP phones, softphones, or SIP client applications, may have debugging or logging features that capture SIP traces locally.

These tools record SIP messages exchanged by the endpoint, including requests, responses, and other relevant information.

Debug logs generated by SIP endpoints can be useful for diagnosing endpoint-specific issues or analyzing individual communication sessions.

4. Session Recording Servers

Some organizations deploy session recording servers or call recording systems that capture and store SIP communication sessions for compliance, monitoring, or quality assurance purposes.

These servers record both the audio/video streams and the associated SIP signaling messages, providing a complete record of the communication session.

SIP traces extracted from session recordings can be analyzed to investigate communication issues or ensure adherence to regulatory requirements.

5. Middleware or Application-Level Logging

Middleware platforms, application servers, or communication APIs may log SIP transactions as part of their operational monitoring and logging mechanisms.

These logs capture SIP messages generated or processed by the middleware or application layer, providing insights into the behavior of SIP-based applications or services.

Application-level SIP logs can be useful for troubleshooting application-specific issues or analyzing interactions between SIP-enabled applications and backend systems.

So as you can see, SIP traces are generated by intercepting and logging SIP signaling messages at various points within the communication infrastructure.

These traces provide valuable insights into the behavior, performance, and interactions of SIP-based communication sessions.

Final Word

You could say SIP traces are like X-Rays that help you see through the communication layers. Whether a call drops unexpectedly or the audio breaks, a SIP trace will help you understand why what happened, happened.

Once you have this visibility, you can easily fix the problem and restore optimal communication operations.

In our upcoming blog, we will explain how you can interpret and understand SIP traces. So stay tuned!