Global SIP Platform - Class 4 SIP Cloudswitch Not just a box
Provides a sophisticated fully cloud-based cost-effective communications platform for routing and billing calls
All in One designed platform that’s smart, simple and fast
Horizontally scalable SaaS platform designed for the cloud to grow with your business. A softswitch platform which is agile, that adjusts to your business needs in real-time.
Cloud-First
ConnexCS is not just a cloud-first architecture, you are NOT renting a single server. Our entire platform is deployed across heterogeneous providers designed to mitigate SPOF, poorly scalable VPS’s and inflexible hardware. An intelligent combination of the best hosting providers gives you the best platform possible today. Don’t expect your switch image on a VPS to keep up with a cloud first network.
Dedicated IP Address
No sharing of IP addresses, your SIP server has its very own dedicated IP address.
Multi-Server Network
As soon as you need to move from a single server deployment to a multi-server deployment things get complicated right? Not with the right infrastructure powering your network. At Connex all servers are managed through a single responsive high powered interface.
Proximity POPs
Don’t settle for a server in USA if your traffic is in Europe, you chose which continent you want your servers on.
Global RTP Clusters
Even if your server is deployed in USA, but you want to run traffic to and from Europe, no problem. Change your customer's route to engage media local to their region, meaning lower latency and better call quality for your customers.
Global Server Deployment
System Status
Long Duration Call Timeout Detection
SIP Ping
RTP Timeout
SIP Session Timers
High Availability SLA
Call Recording
DNS
Authentication Methods (IP / Username / Shared IP access.)
ConnexCS Invoices, Email & SMS Alerts
Send your clients an email or an SMS before their account balance goes to zero giving both them, and you, the opportunity to keep business flowing without interruption. Both messaging services can also be used to keep your clients informed of operational improvements, price changes and anything else you want to tell them either individually or ‘en masse’.
Customer Portal
CDRs, stats & payments, Online portals allow your customers to manage
their credit, top-ups, rate cards, CDRs, and stats.
Dashboard
Our all-in-one dashboard allows your customers quick and easy access to all sections of the switch such as logs, invoicing, payments, rate cards, etc. See how many channels your carriers are using in real-time plus graphical data showing CPS and attempts.
Everything in Sync
Allow your customers to update their records by themselves. Customers can even sign contracts and add their CLI’s. Furthermore, we will validate them for you.
Highly Secure & Modern
Free SSL certificate and a clean effective web 2.0 interface which will work on all platforms. Need something more? We give you the API to make it your own.
Statistics & Comprehensive Reports
Real-time stats for immediate decision-making and problem-solving.
Infinite history on long-term stats for forecasting.
Multi-vector querying on breakout reports isolating strengths/weaknesses in profitability.
Beautiful graphs detailing ASR, CDR, DTMF, duration, and more.
Smart Rate Card Build System
Build your customer's rate cards from your carrier rate cards. Reduce human errors by allowing ConnexCS to build the code list from your carrier's cards.
| Prefix | Cost | Percent | Profit Type |
|---|---|---|---|
| ^441 | $0.0004 | 0.00 | Absolute |
| ^442 | $0.0004 | 0.00 | Relative |
| ^447 | $0.000 | 12.00 | Percent |
Card Features
Multi-Currency
Connex CS allows for the multi-currency specification which allows you to tailor your services to fit the exact and changing needs of your clients.
Useful Information
Get access to a variety of data and metrics that allow you real-time access to information that help you manage and optimize your Connex cloud-based server.
Single Rate or NPA-NXX
Choose between NPA NXX Database or one single rate to have great flexibility, customization, and ultimately, the ability to have precise billing.
Block Codes
When building your customer’s cards specify a white or blacklist on what to include/exclude. If the rate card does not have the code, it can’t be dialled.
Revision Management
Revert to a previous revision as required and with the whole system view attribute responsibility for any modifications back to the user who made them.
All rate cards and routing can be revised at any time and Connex also records when and who revised allowing you better control over your business.
Granular Rounding
- Billing Increments 1/1, 6/6, etc
- Duration Rounding, Up, Down, Half-Up, Half-Down
- Billing Precision, 1 to 6 decimal places in billing
- Billing Rounding, Up, Down, Half-Up, Half-Down
Comprehensive Routing Management
Many routes per customer
A customer can subscribe to many rate cards, which in turn can have many different carriers and strategies. Each route you set up has a plethora of parameters to configure exactly as you wish.
Multiple customers per IP address
Running many campaigns at the same location, want to connect a class 5 Switch or clients to share a connection? No worries we can accept calls from the same IP address with different tech prefix for different clients.
Identify route by dial pattern, Or tech prefix
Setup routing based on dialling rules or tech prefix enabling amazing flexibility exactly the way either you or your customers need it.
Apply strategy to any number pattern
Has a single route in 1 or more carriers started to underperform? No need to change global routing on a card or carrier, routing strategies can be applied in specific codes, or even single numbers to mitigate performance issues without changing core routing.
Block Rules
Need to block certain calls from being connected? No problem, you can block destinations on specific customers on specific routes without churning up your whole system.
Channel & Advanced CPS Limits
Customer, Carrier & Route
Choose exactly where you want to throttle the traffic, on the customer side, the carrier side, or on a specific route for the customer.
Channel Limits
Reduce unnecessary server size capacity fails, increase throughput and lower PDD by correctly setting channel limits.
Advanced CPS
Intelligently restrict irregular CPS spikes whilst still maximising connectivity by using CPS buffering to smooth those CPS abrupt rises caused by budget diallers or careless customers. Handle 5x your maximum carriers CPS in bursts and deliver all those calls.
NPA-NXX (IntRA/IntER/InDET) Intelligent cost savings by correctly routing your calls
We support InTERstate/InTRAstate and InTERstate/InTRAstate/InDETerminate as well as LRN rate cards, so we can make sure that all calls are billed correctly. Even better we give you unlimited LRN dips for free. If you want to buy in NPA/NXX we provide easy tools for generating a single rate or flat rate, all whilst keeping you profitable. What about relative profit on your LRN cards? All done in the system, no dealing with spreadsheets.
A solution to your routing problems
Call Simulation
If you make a routing change or have fixed a problem for a customer, you can simulate a call (or repeat an existing one), through the routing engine to see if it produces the results as expected before you tell the customer “all done”.
Always-on SIP Packet Capture
Go Deep with packet inspection. Was something not right about a call that you saw last week? Ok, let’s look at the exact problem with always-on SIP Packet Logging. Analyze it with ease by using a SIP ladder to represent what’s happening graphically.
Realtime CDR
CDRs in realtime, never have to wait for a CDR to be generated before it’s downloaded, or have problems referring to CDR’s from 2 years ago, it’s all here and instantly available.
Logging
Never guess why a call is failing: detailed logs available through every stage of the call’s lifetime.
Lookup
Directly see what calls are working on other carriers.
Number Inspection
It’s time to be connected: is +3375200 a valid range? Is it landline or mobile? One-click to find this information easily. If you need more information you can run an HLR or Number Ping to check to see if a number is live or not.
Comprehensive Statistics
Stay ahead by staying informed with these comprehensive statistics.
ASR
ACD
NER
PDD (by code)
Code Breakdown
DTMF
Channels
CPS (Peak and Average)
Balance at Epoch
Customer / Provider Destination Pie Chart
Breakout Report
Expert Support
Our two-tier support system ensures we get problems fixed, fast.
The ConnexCS first-line support agents can resolve most issues quickly and effectively - keeping your business moving.
For more complex support needs, our highly trained and experienced second line support engineers will get the problem fixed in no time