Filter

Tags
Priority
Section

Unlimited Customers

Customers

No limit on number of customers

AnalyticsOperations

Live Channel View

Customers

View Channesl,CPS, Customer/Provider Spend, Profit and Registration Count

AnalyticsOperations

Prepay & Post Pay

Customers

Payment Modes

BillingAutomationOperations

Approved Payments (e.g Bank Transfers)

Customers

Bank Transfers

BillingAutomationOperations

Auto Tax (Sales Tax / VAT)

Customers

Sales Tax, VAT

BillingOperationsCompliance

Email Confirmation on Payments

Customers

Payment confirmation via e-mail

AuthenticationAutomationOperations

Minimum payment limit

Customers

Minimum charges for an account to remain active

BillingOperations

Customer Level Channel & CPS Limitation

Customers

Limiting calls per Seconds and per Channel

Traffic Controls

Customer Portal

Customers

Access to configurations, real-time testing, stats, and account details.

Operations

Tag Support

Customers

Tags are labels that simplify creating global Alerts, Routing, and CLI strategies

Analytics

Per Customer Custom Variables (VARS-TOML)

Customers

Create advanced customization to set values, etc, for Script Forge to reference later.

Operations

Meta Information Storage (Address, etc)

Customers

Information about the customer

OperationsCompliance

Approved CLI's Only

Customers

Enables customers to add numbers by verifying a test call code, subsequently adding CLI to the system.

Traffic ControlsOperationsCompliance

Automated Email & Mobile Verification

Customers

E-mail and Mobile verification before account configuration

AuthenticationOperations

MRC (Monthly Recurring Charges) Packages

Customers

Set frequency for packages

Automation

Invoices (See Billing)

Customers

Invoice generation

BillingOperations

Document Management

Customers

Collect various files from the customer, as part of KYC

OperationsCompliance

Auto login to Customer Portal

Customers

Access Customer Portal

AutomationOperations

Auto Email Password

Customers

Email confirmation of your password change

AutomationOperations

Internal Number Range Assignment & Management

Customers

Define a number range for a customer's SIP extensions.

OperationsTraffic Controls

Save Multiple Contacts & Designations

Customers

Save Multiple Contacts & Designations for your customers

OperationsCompliance

Bulk Email & SMS

Customers

Send: Bulk email and SMS support for multiple customers.

OperationsAutomationAuthentication

Contract Management

Contracts

Company / Route Service Agreement

OperationsCompliance

Contract Revision Management

Contracts

To update the contract, issue a new revision requiring customer re-signature.

OperationsCompliance

Grace Period before contract approval

Contracts

Customer's account will remain active until the set GRACE date

OperationsCompliance

Auto close route if contract not signed

Contracts

Auto close account if route closed

OperationsTraffic ControlsAutomationCompliance

Multiple Recipients

Alerts

No limit on number of recipients

OperationsTraffic ControlsAutomation

Balance / ACD / ASR / PDD / Consec Failure

Alerts

To monitor account status and call performance

Traffic ControlsOperationsAnalytics

Send Alert to Email or SMS

Alerts

Specify where to send the alert when triggered.

OperationsAutomation

Test Alert

Alerts

Test the created alert under a specific customer.

OperationsAutomation

Customizable Reset Threshold

Alerts

Prevent continuous, accidental alerts for fluctuating values using threshold values

OperationsAutomation

Penalty for predefined time

Alerts

Disables the Customer or Carrier for the selected duration.

OperationsAutomation

Bulk Add IP

Authentication (Customers)

Add IPs in bulk

OperationsTraffic Controls

Duplicate IP Detection & Warning

Authentication (Customers)

If a duplicate IP address is entered, our system alerts with a warning.

OperationsTraffic Controls

IP Authentication

Authentication (Customers)

Links a customer's switch IP to their account, adding security by verifying trusted call sources.

AuthenticationTraffic ControlsOperations

Direction Selection (Inbound / Outbound Only)

Authentication (Customers)

Send/Receive calls from ConnexCS

OperationsTraffic Controls

Endpoint Level Channel & CPS Limitation

Authentication (Customers)

Enables providers to cap CPS (flow speed) and channels for specific services.

Traffic ControlsOperations

Codec Restrictions

Authentication (Customers)

Block required Codecs

Traffic ControlsOperations

Non Standard Ports

Authentication (Customers)

Supports non-standard ports

Traffic ControlsOperations

Perimeter Normalization (Advanced A & B Number Manipulation to get numbers in E164 format.)

Authentication (Customers)

Adds phone number normalization to the specified format, including E.164 for global PSTN compatibility.

Traffic ControlsOperations

SIP Username / Password Authentication

Authentication (Customers)

For call authentication

AuthenticationOperations

User Latency Measurement (Graphs)

Authentication (Customers)

Graphs related to calling and call quality statistics and reports.

AnalyticsOperationsTraffic Controls

UDP / SIP Pinging

Authentication (Customers)

Used to check the availability and responsiveness of a SIP endpoint or server.

OperationsTraffic ControlsAuthenticationSecurity

IP Whitelist (for User / Password Auth)

Authentication (Customers)

Specify IP/IP range for user access to the ConnexCS Control Panel.

OperationsTraffic ControlsAuthentication

Per Provider Card Capped Rate (Block calls that exceed a set cost per minute)

Providers

Set a maximum call cost; calls exceeding this rate won’t connect.

OperationsTraffic ControlsBilling

Block calls with a connection cost

Providers

Block calls using strategies

OperationsTraffic ControlsBilling

Carrier endpoint load-balancing (with weights)

Providers

Scaling and load-balancing

OperationsTraffic ControlsAutomation

Per Provider Custom Variables

Providers

Create advanced customization to set values, etc, for Script Forge to reference later.

OperationsTraffic Controls

SIP Code Rewriting

Providers

To edit reply codes

OperationsTraffic Controls

Custom set failover code

Providers

Failover (only available for some codes)- allows the call to try the next carrie

OperationsTraffic Controls

Alerts (See Customer Alerts)

Providers

Notify customers of specific events.

OperationsTraffic ControlsAutomation

Consecutive Backoff (Reduce sending calls to failing providers)

Providers

Shows a count of failed calls based on specific SIP failure responses.

OperationsTraffic ControlsAutomation

P-Asserted-ID Rules.

Providers

Pre-Asserted Identidy Responsibilities

OperationsTraffic Controls

Propagate Username

Providers

Enable this to retain the display name of the FROM field in the SIP header re-phrase

OperationsTraffic Controls

Outbound Proxy Support

Authentication (Providers)

Proxy communications via AnyEdge to use a single IP for external connections across multiple servers.

Traffic Controls

Perimeter De-Normalization (Send in the carriers required format)

Authentication (Providers)

Converting a phone number into a standardized format.

Traffic Controls

Codec Restrictions

Authentication (Providers)

All codecs are supported unless marked as "Restricted."

Traffic Controls

Carrier Username / Password Registration Support

Authentication (Providers)

Use the Auth tab to configure IP or SIP (Username / Password) Authentication for users.

AuthenticationTraffic ControlsOperations

Origination / Termination

Rate Cards

Termination: Address to send calls; Origination: Address to receive calls.

OperationsAuthenticationTraffic Controls

Revisions

Rate Cards

Shows up to 8 recent rate card changes: the latest two as Active or Inactive, others as Archived.

OperationsTraffic Controls

NPANXX (Intrastate / Interstate / Indeterminate)

Rate Cards

First six (6) digits of USA numbers, excluding the country code.

OperationsTraffic Controls

LRN & DN

Rate Cards

Number porting method in the USA, allowing the receiving provider to apply additional charges.

Operations

Multi-Currency

Rate Cards

Multiple currency options for customers

BillingOperations

Tech Prefix Per Card

Rate Cards

String of numbers, added to the dialed number (DNIS) before sending the cal

Traffic Controls

Custom Rounding Method and Billing Precision

Rate Cards

Duration Rounding, Billing Rounding, Billing Precision

BillingOperations

CLI Restriction

Rate Cards

Limitations regarding the display and transmission of a caller's phone number during a call

Traffic ControlsOperationsCompliance

Capped Rate & Block Connect Cost

Rate Cards

Set a maximum call cost; calls exceeding this rate won’t connect. Block Connect Cost: Block any call that has a connection fee

Traffic Controls

Bulk Upload or Build in Browser (Unique)

Rate Cards

Add data in bulk/multiple fies

Operations

Email Rate Card

Rate Cards

Allows providers to email rate cards to customers as an attachment.

Operations

Build Card From Carrier Cards

Compile Customer Cards

Build rate card

Operations

Manual Ordering

Compile Customer Cards

Allow granular ordering of specific prefixes and which carriers to use.

Operations

Attach Contract to a Customer Card

Compile Customer Cards

Attach contract to a Customer

OperationsCompliance

Convert between NPANXX, LRN, Flat Rate, Single Cost, Currencies

Compile Customer Cards

Different card types

BillingTraffic Controls

Auto calculate profits based Absolutely / Relatively / Percentage

Compile Customer Cards

Set Profit rules

Billing

RegEx Filter & Build Rules

Compile Customer Cards

Enable searching for and locating specific character sequences that match defined patterns

OperationsTraffic Controls

Global Routing Profiles

Routing

Create reusable routing templates for multiple customers, enabling efficient updates to shared routing configurations.

Traffic ControlsAnalytics

Tags

Routing

Use tags to apply the Global routing template to a customer

Traffic ControlsOperations

Temporarily Disable Customer Termination Routes

Routing

Disable routes in the basic tab

Traffic Controls

Per Route CPS & Channel Limitations

Routing

Set CPS(Flow Speed) and Channel limits for customers

Traffic Controls

Tech Prefix Support

Routing

Streamline configuration, reduce errors, and allow for both plain text and regex prefixes.

Traffic Controls

Single source IP; several customer support.

Routing

Using tech prefix

Traffic Controls

Dialstring Filtering

Routing

Add prefix phone code to block calls from a specific country.

Traffic Controls

Per Route Capped Rate (Block calls that exceed a set cost per minute)

Routing

Block calls that exceed a set cost per minute

Traffic Controls

Block calls with a connection cost

Routing

Block a call using routing strategy

Traffic Controls

CPS Buffer (Add PDD to lower CPS Spikes)

Routing

Manage high call volumes, optimizing saturation and call completion while adhering to CPS restrictions by smoothing spikes and reallocating future capacity.

Traffic Controls

ASR+ (Cached Connectivity Prediction to lower upstream ASR)

Routing

Number of connected calls divided by the total number of calls

Traffic ControlsCompliance

Per Route Scripting with ScriptForge

Routing

Run custom JavaScript within the ConnexCS platform during calls

Traffic ControlsCompliance

Per Route Custom Variables (VARS-TOML)

Routing

Select the variables you want pass into the ScriptForge script

Traffic Controls

Temporary Locking & Excluding of Carriers

Routing

Ability to remove carriers from a route for quick troubleshooting tests.

Traffic Controls

P-Assert-ID Management

Routing

Enter the required PAID or a regex to match or replace.

Traffic ControlsCompliance

ToS (Disable DID)

Direct Inward Dial Management

Enable/Disable DID

Traffic ControlsCompliance

Serial Forking (Several Failover Destinations)

Direct Inward Dial Management

Multiple Provider Rate Cards can be associated with a single Customer Rate Card

Traffic Controls

Call Forwarding

Direct Inward Dial Management

Select the destination to deliver incoming calls for the DID:

Traffic Controls

Route Internally / SIP User / External IP Address

Direct Inward Dial Management

DID Destinations

Traffic Controls

Channel and CPS Limitations

Direct Inward Dial Management

Limit CPS (flow speed) and channels for capping specific services.

Traffic Controls

Assign Package to DID

Direct Inward Dial Management

Assign created packages to the DIDs directly

Traffic ControlsOperations

Tags

Direct Inward Dial Management

Categorization/Identification of features

Traffic ControlsOperations

DID Driver Support (Connect Any Provider API)

Direct Inward Dial Management

Added basic functions for DID number search, allocation, release, and listing with API interaction

Traffic ControlsOperations

CLI Whitelist

Caller Line Identification Management

Use CLI Restrict to allow CLIs to pass through a specific provide

Traffic Controls

Force CLI (if not in whitelist)

Caller Line Identification Management

Force mode replaces the sent CLI with the listed CLI if no match is found

Traffic Controls

RegEx Rewrite

Caller Line Identification Management

Re-write regex to adjust phone numbers

Traffic Controls

P-Assert-ID

Caller Line Identification Management

Added SIP INVITE header field for caller identity, hidden from end-user display.

Traffic ControlsCompliance

Orig / Term Rules

Caller Line Identification Management

Select either Termination for calls a customer makes out or Origination

Traffic Controls

Channel Limitation - Per Route or Per Prefix

Call Distribution

Set Channel limitations

Traffic Controls

Tiered Distribution

Call Distribution

Call Distributiom using Weights and priorities

Traffic Controls

LCR - Least Cost Routing

Call Distribution

Configures parameters to the lowest cost-per-call.

Traffic Controls

Random Distribution (Weighted)

Call Distribution

Enable random call routing with optional weighting.

Traffic Controls

Round Robin Distribution

Call Distribution

Call routing based on predetermined sequence

Traffic Controls

Block Prefix

Call Distribution

Indicates a blocked call

Traffic Controls

Reverse LCR

Call Distribution

Selects the most expensive route first.

Traffic Controls

Manual

Call Distribution

Route calls manually as decided

Traffic Controls

Bulk Calling Card Generation

Call Distribution

Create multiple vouchers/calling cards

Traffic Controls

Write your own calling card system

Calling Cards

Allows the user to dial in through a DID

Traffic Controls

Predefined Credit

Calling Cards

Preset amount allocated for service when setting up a customers, deducted as used.

Traffic ControlsOperations

Topup Vouchers (via Customer Portal)

Calling Cards

Free Credit, Multiplier Credit, Additional Credit

OperationsBilling

Customer Template

Calling Cards

Custom templates for emails, SMS, Customer Portal, and WebPhone

Operations

PWA Webphone

Provision Management

Progressive Web Application Wephone - support for all major phones

Operations

Phone Book Support

Provision Management

Enabled shared company directory for all users within a customer account.

Operations

Per Line Rate Card Configuration

Provision Management

Change cards on a per rule basis; apply rules to the cards

Operations

Package Assignment

Provision Management

Added predefined product and service packages for customer-specific offerings

Operations

Custom Variables

Provision Management

Set variales in Apps Platform (IDE)

Operations

Custom Templating

Provision Management

Create custom templates to personalize content in outbound emails/SMS, the Customer Portal, and WebPhone

Operations

Calling Card Application

Provision Management

Calling Card Application in App Store

Traffic ControlsBillingAutomationAuthentication

Add your own Origination & Termination

Circuit Test

Specifies whether the call is Termination or Origination

Traffic Controls

Manual or Automated Circuit Tests

Circuit Test

Troubleshoting

Operations

Measure

Circuit Test

CLI PDD MOS Audio Engagement Delay DTMF Release Reason 183/180 Delay Answer / Release Propagation Latency Codec

OperationsAnalytics

Integrated to Customer Portal

Status Page

Status Pages for customer portals to automate communication of outages and system issues

Automation

Multiple Components

Status Page

Select multiple status components affected

AnalyticsTraffic Controls

Rate Card Bulding Engine

Status Page

Import multiple carrier rate cards and output NPA-NXX or single-cost values

OperationsAutomation

Incident History

Status Page

View a history of past incidents with details on issue's nature, creation date, and status like .

AnalyticsOperationsCompliance

Incident Progression

Status Page

View incident history on "report history"

AnalyticsOperationsCompliance

Single control panel for all servers

Control Panel

Centralized management for all servers.

OperationsAnalytics

Realtime updates from server

Control Panel

Indicates if the server is able to process calls

AnalyticsOperations

Smartphone Compatible

Control Panel

WebPhone is smartphone compatible

Operations

Multi-Langauge

Control Panel

Multi-language configuration to ConnexCS UI

Operations

Multi-Currency

Control Panel

Multiple currency options for customers

OperationsBilling

Multi-Timezone

Control Panel

Time Zone selection in Date/Time settings for your site

Operations

Microsoft / Google HMAC OTP

Control Panel

Use Microsoft / Google HMAC OTP for enhanced security for your account

SecurityOperationsCompliance

YubiKey Hardware Security Token (WebAuthN)

Control Panel

Use Yubikey for secure, non-digital login to ConnexCS

SecurityOperationsCompliance

Duo Security

Control Panel

Use DUO security for enhanced security for your account

SecurityOperations

Full API Support

Control Panel

API prepared for external use in Customer Portal Web Application.

Operations

High Quality Data Tables with custom collations & data piviot

Control Panel

Added high-quality data tables with custom collations and pivot options

DeveloperOperations

Bulk Import

Control Panel

Bulk import Rate Cards, spreadsheets,

DeveloperOperations

Bulk Edit / Delete

Control Panel

Bulk edit/delete multiple DIDs, data,

DeveloperOperations

Quick Save

Control Panel

Quick save options in the control panel

Operations

Quick Help Buttons

Control Panel

Quick help option in the control panel

Operations

Per Page Audit Trails

Control Panel

Chronological activity log for all system changes, searchable by Account ID, Ingress ID, etc.

Compliance

Live Channel Counters & Graphs

Control Panel

Details of active channel usage

AnalyticsTraffic Controls

Global Edit (Bulk view for customer components)

Control Panel

Offers account-wide insights for troubleshooting, DID location, and global management.

AutomationOperations

International Numbering Plan Database

Control Panel

Dial Code database for quick lookup of country, prefix, and number type

Traffic ControlsOperationsCompliance

Whitelabel

Customer / Carrier Portal

Support re-branding

Operations

Customer / Carrier Signup

Customer / Carrier Portal

Allow customers/carriers to sign up independently.

Operations

Default Template Customer (Set Initial Credit, etc)

Customer / Carrier Portal

Select Template in Refer ConnexCS option

Operations

Several Custom Domains Supported (Separate Branding on each)

Customer / Carrier Portal

Enabled custom domains for apps like Webphone.

Operations

Custom Permissions (30+ Options)

Customer / Carrier Portal

Updated ConnexCS permissions model with Global and Granular CRUD access levels

OperationsSecurity

Call Reporting

Customer / Carrier Portal

View, download, and schedule reports on historical data, including Customers, Provider routes, DTMF costs, and Per Number metrics.

BillingAnalyticsOperationsCompliance

Customizable CDR Downloads

Customer / Carrier Portal

Save CDRs to your hard drive in CSV format

OperationsAnalytics

Email & Mobile Verification

Customer / Carrier Portal

E-mail and Mobile verification before account configuration

AuthenticationSecurityOperationsCompliance

Self CLI Verification (via callback)

Customer / Carrier Portal

Verification code received over call

AuthenticationAutomationSecurityCompliance

Full API Support

Customer / Carrier Portal

API prepared for external use in Customer Portal Web Application.

Operations

Upload your own Logo

Customer / Carrier Portal

Upload your own logo under Management > Files

Operations

Customise your Portal

Customer / Carrier Portal

Enabled multi-domain and sub-domain management in the Control Panel for customized customer access.

Operations

Custom Forms

Customer / Carrier Portal

Create custom form using Page Builder

Operations

Paypal, Stripe & Pending Bank Transfer Support

Customer / Carrier Portal

API Integrations for external service connectivity in ConnexCS

BillingOperations

Add Payment Details Text

Customer / Carrier Portal

Enabled multiple payment records for invoice and receipt coverage with completion status

BillingOperations

Add your own Javascript & CSS

Customer / Carrier Portal

ConnexCS ScriptForge for secure, high-throughput ES6 scripting in a FaaS model

OperationsDeveloper

Free SSL Certificate for customer portal

Customer / Carrier Portal

Enhanced HTTPS security with SHA256, HSTS, Perfect Forward Secrecy, and OCSP Stapling.

OperationsSecurityCompliance

Custom Application Builder (Integration with ScriptForge)

Class 5 Private Branch Exchange

Enabled Dynamic Templates with custom variables using ScriptForge tag

Developer

Conference (User & Moderator Pin Support)

Class 5 Private Branch Exchange

Introduced multi-caller voice communication feature with moderator control.

Operations

Voicemail to Email

Class 5 Private Branch Exchange

Listening to VoiceMail via E-mail

Operations

Custom Voicemail Message

Class 5 Private Branch Exchange

Record Voicemail using the Configuration menu

Operations

Voicemail Password

Class 5 Private Branch Exchange

Rest voicemail password

OperationsSecurity

Call Queues ("Groups")

Class 5 Private Branch Exchange

Music on Hold Periodic Announcements Join Message On Hook Agents Off Hook Agents

Operations

Parallel & Sequential Ring Groups

Class 5 Private Branch Exchange

Parallel and Sequential call routing options for group members

Traffic ControlsOperations

Music on Hold

Class 5 Private Branch Exchange

The audio file to play when the call is on hold.

Operations

IVR Menus

Class 5 Private Branch Exchange

Added greeting audio with keypad options for customer navigation in ConnexCS

Operations

ScriptForge (Javascript) Applications

Developer (IDE (Apps Platform))

Routing Class 5 Applications UI Enhancement Batch Processing

AutomationTraffic ControlsOperationsSecurity

Pages - Place custom data collection forms on Customer and Control Panel

Developer (IDE (Apps Platform))

Added custom data collection forms to Customer and Control Panel pages

OperationsAnalytics

Analytics - Build your own Reports

Developer (IDE (Apps Platform))

Enhanced Analytics for advanced data gathering, manipulation, and visualization

DeveloperAnalyticsOperations

Build your own Database

Developer (IDE (Apps Platform))

Real-time querying with ScriptForge. Enabled custom persistent data storage for customer-specific or global use cases

DeveloperAnalyticsOperations

Template Customisation

Developer (IDE (Apps Platform))

Emails Form Submission Messages Integration with ScriptForge

Operations

Language Customisation (Enhance the system with your own Languages)

Developer (IDE (Apps Platform))

English اللغة العربية Deutsch Español Français हिन्दी 日本語 Kanuri Português Русский తెలుగు اردو 中文 Add your own.

Operations

Detailed Customizable Breakout Report

Reporting

Manage and create new reports

AnalyticsBilling

Realtime / Daily / Monthly

Reporting

Added scheduling options for reports: Daily, Weekly, or Monthly

AnalyticsBillingOperations

Per Customer & Per Route

Reporting

Enabled view and download of detailed historical reports by Customer and Provider routes

AnalyticsBilling

Custom Date Range Selector

Reporting

Added Custom Date Range Selector

Analytics

Channels / ASR / ACD / Attempts / Connected / PDD

Reporting

Added call metrics options: Channels, ASR, ACD, Attempts, Connected, and PDD.

Analytics

DTMF Reporting (Count the amount of calls with DTMF passed)

Reporting

Enabled DTMF report for customers to assess route cost-effectiveness and cost per DTMF digit.

Analytics

Carrier Failover Report

Reporting

Highlights calls failed with one carrier but connected via another, helping troubleshoot and detect FAS fraud.

Analytics

CLI based ASR

Reporting

Enabled performance-based CLI selection for optimal ASR and CLI utilization

Analytics

Provider Report Per Customer

Reporting

Details services, usage, and billing for each customer.

Analytics

Channel / CPS Breach Graphs (Identify if blocked calls are because of Channel / CPS Restriction)

Reporting

View graphs related to calling and call quality statistics and reports.

Analytics

RTCP Reports (MOS / RTT / Packet Loss / Jitter)

Reporting

Performance parameters

Analytics

Build your own Reports

Reporting

Added report viewing, download, and scheduling for in-depth historical insights and automation

AnalyticsOperationsCompliance

Spend Report

Reporting

Customer charge

BillingAnalytics

Profit Reports

Reporting

Get reports on Profit and Profit percentages

BillingAnalytics

Customer / Provider Traffic Attribution

Reporting

Traffic Attribution assigns usage to customers or providers for accurate tracking and billing.

BillingAnalytics

Per Carrier Failover Report (Identify calls which failed, then succeeded through another carrier)

Reporting

Failover report for tracking failed calls and identifying potential FAS billing fraud

BillingAnalytics

Carrier Code Consistence

Reporting

Compare SIP 200 and 404 codes to assess carrier reliability and route quality.

AnalyticsTraffic Controls

Cost per DTMF

Reporting

DTMF report to analyze route cost-effectiveness and cost per digit.

BillingAnalytics

Scheduled Reports

Reporting

Added scheduling for automated Breakout Report emails

AutomationOperationsAnalytics

Per Number Analysis Reports

Reporting

Generates a 6-month call report with detailed metrics for a selected number, useful for complaint review.

AnalyticsCompliance

Live SIP Registrations

Reporting

View the current list of registered SIP users, outbound registrations and inbound registrations.

Operations

Realtime call log (before CDR generation)

Call Logging

Added Logging function to monitor real-time call attempts, SIP traces, routing status, and enable call simulation.

AnalyticsOperations

SIP Registration Log

Call Logging

Under Register Logging, click a Call ID to view Call Details and SIP Trace for issue analysis.

AnalyticsOperations

Always on SIP Trace

Call Logging

SIP Tracing is a diagnostic tool for analyzing call setup, maintenance, and teardown in SIP-based phone systems, aiding in troubleshooting call connection issues.

Analytics

SIP Ladder Generation from Always on pcap

Call Logging

Packet Captures can be seen in SIP Traces

Analytics

Real-time calls dialog

Call Logging

Dialogs display the status of current active calls on the account.

AnalyticsOperations

Call Simulation

Call Logging

Simulated calls enable providers to verify functionality and identify issues across various setups and configurations.

OperationsAnalyticsDeveloper

Comprehensive Call Information

Call Logging

Logging contains comprehensive call details

AnalyticsOperations

Media Information & Stats

Call Logging

Call ID A & B Number With & Without Prefix Source IP

Analytics

Real Time Searching

Call Logging

Call ID A & B Number With & Without Prefix Source IP

Analytics

Invoice Generation

Billing

Generate and edit Invoices for customers

BillingAutomationOperationsCompliance

MRC Packages

Billing

Set frequency for packages

BillingAnalytics

Package Start Date & End Dates

Billing

Start and End date of packages

BillingAnalytics

Auto Decrement Credit

Billing

Debit's the package amount from the customer's account

Billing

Minimum Package Spend (Bill the customer extra to make up for their min spend)

Billing

Calculates billing period spend; charges difference if below Retail amount.

Billing

Customer & Provider CDR's

Billing

Displays Call Detail Records associated with the selected account

Operations

Invoice Format per destination or per day

Billing

Use Invoice Line Grouping to group the invoice based on the destination or day

OperationsBilling

Re-rating of calls if incorrectly setup

Billing

Recalculating call charges based on updated rates, corrections, or new pricing plans.

BillingOperations

In Browser View

Call Detail Record

The interface is fully accessible through a web browser.

Operations

CSV Download

Call Detail Record

Added CSV download with selectable columns for record export

Operations

Custom Range

Call Detail Record

Custom date range selection for CDRs

OperationsAnalytics

Custom Columns

Call Detail Record

Enable more CDR fields on the Columns tab on the right.

OperationsAnalytics

Multi-vector Query Support

Call Detail Record

Search CDRs using multi-vector queries

OperationsAnalytics

Optionally Infinite Data Retention

Call Detail Record

Added options for CDR data retention based on compliance duration or regional requirements

OperationsCompliance

Backups

Infrastructure / Platform

CDR backup: more than one backup is advisible

OperationsSecurity

Auto Archival

Infrastructure / Platform

View archieved cards etc.

OperationsSecurity

Custom SMTP Server

Infrastructure / Platform

Customize your SMTP details like e-mail, username password, SMS

OperationsSecurityCompliance

Built in SMS Delivery (SMS Cost included)

Infrastructure / Platform

SMS support for your customers with included cost.

Operations

Deploy Multiple Servers

Servers

Capability for deploying multiple servers

OperationsTraffic Controls

Deploy in Multiple Zones Worldwide

Servers

Enabled rapid deployment of a high-throughput, multi-zone, carrier-grade solution within 24 hours

Traffic ControlsOperations

Instant Deployment

Servers

Server delivery within 5 minutes

Traffic ControlsOperations

Load Balancers / Dispatchers

Servers

Sleect server type as Load-Balancers(Dispacters) or Switch (Cluster)

Traffic ControlsOperations

Custom UDP, TCP, TLS, WebRTC Ports

Servers

Specify port(s) for each protocol with the protocol default.

Traffic ControlsOperations

Multi-Cluster Capabilities

Servers

Share Channel and CPS Allocations Globally Inter call routing Shared User Location Registration

AutomationOperationsTraffic Controls

TLS Certificates free of charge (TLS & WebRTC)

Servers

Enabled FQDN and secure certificate requirement for WebPhone

Traffic ControlsOperationsSecurity

Capacity 302 Redirect

Servers

Added 302 redirect for traffic failover on server capacity limits

OperationsTraffic Controls

Topology Hiding

Session Initiation Protocol

Implemented Topology Hiding to enhance security by obscuring Call-ID details

OperationsSecurityTraffic Controls

Force NAT (Where NAT detection isn't possible)

Session Initiation Protocol

Forces the switch to read IP from traffic source instead of SIP packet

OperationsTraffic Controls

Intercept Reinivite (Handle Reinivites actively)

Session Initiation Protocol

Added option to handle INVITES for customers with equipment not supporting REINVITES to prevent dropped calls

OperationsTraffic Controls

Active SIP Pinging

Session Initiation Protocol

Send regular pings to ensure both sides of a call are still up

OperationsTraffic Controls

Advanced Session Timer Management (Active & Passive)

Session Initiation Protocol

Manage session duration, ensuring validity and preventing premature closure by intermediaries

OperationsTraffic Controls

Disconnect calls after X seconds

Session Initiation Protocol

SIP Ping timeout

OperationsTraffic ControlsCompliance

Custom First Reply, Pre & Post Ring Timers

Session Initiation Protocol

Adjusted default and recommended timeout settings for First Reply, PDD, and Ring timeouts

OperationsTraffic Controls

30+ RTP Servers distributed worldwide.

Media

Enabled media routing via global network of dedicated servers

Traffic ControlsOperations

Media Transcoding

Media

Set channel limit for transcoding to prevent call failures due to capacity

Traffic ControlsOperations

Direct RTP

Media

Added option to bypass ConnexCS for direct media flow between customer and carrier

Traffic ControlsOperationsCompliance

Wholesale Large Volume Call Recording

Media

Listen to call recording

Traffic ControlsOperations

SRTP Support

Media

SIP is sent over TLS (over TCP), RTP is encrypted with SRTP

Traffic ControlsOperationsComplianceSecurity

ZRTP Passthrough

Media

Capability to passthrough ZRTP

Traffic ControlsOperationsSecurityCompliance

Video Passthrough

Media

Capability to passthrough Video

Traffic ControlsOperations

Free Subdomain

Domain Name System

Provide free domains

Operations

High Volume DNS Service

Domain Name System

Handle high DNS queries

Operations

Low TTL

Domain Name System

Introduced managed DNS platform in ConnexCS for efficient VoIP delivery with low TTL support

Operations

A Record Management

Domain Name System

Implemented round-robin DNS with multiple A records for load balancing

Operations

SRV Record Management

Domain Name System

Updated SRV record handling in ConnexCS to improve SIP client server selection

Operations

Low Latency Changes

Domain Name System

Fast resolutions to DNS queries

Operations

Failover Automation

Domain Name System

A 302 redirect shifts traffic to another server when capacity is reached.

AutomationOperations

Multi User Login

Users

Select one or more groups to set permissions.

OperationsSecurity

IP Restriction

Users

Set the allowed IP or range for user access to the ConnexCS Control Panel.

OperationsSecurity

Multi Groups

Users

A single customer can be associated with multiple groups (defines permission levels)

OperationsSecurity

Customers can use several security groups

Users

Create user groups to assign permissions based on their roles

OperationsSecurityCompliance

Granular Permissions (100+ Definable Areas)

Users

Added Granular Group Permissions for specific Control Panel areas

OperationsSecurityCompliance

Microsoft / Google HMAC OTP

Users

Use Microsoft / Google HMAC OTP for enhanced security for your account

OperationsSecurityCompliance

YubiKey Hardware Security Token (WebAuthN)

Users

Use Yubikey for secure, non-digital login to ConnexCS

OperationsSecurity

Duo Security

Users

Use DUO security for enhanced security for your account

OperationsSecurity

Idle Auto Logout

Users

System will log out a user after timing out

SecurityOperations

Firewall

Platform

Enhanced ConnexCS Firewall with threat detection for attacker blacklisting

Traffic ControlsOperationsSecurity

Auto Detect & Block Hack Attempts

Platform

Enhances security by detecting and preventing unauthorized access automatically.

Traffic ControlsOperationsSecurity

Platform Intelligence

Platform

ConnexCS is an intelligent platform

Operations

Paypal IPN

Integrations

Notifications for PayPal transactions

BillingOperations

Paypal Express Checkout

Integrations

Enabled online checkout via PayPal in the customer portal

BillingOperations

Stripe (Credit Card, etc)

Integrations

Enabled Stripe integration for portal availability

BillingOperations

Duo Security

Integrations

Integrated Duo Security 2FA with mobile push notifications for login approval

BillingOperations

Moneris

Integrations

Added support for Moneris Canadian credit card processing

BillingOperations

ScriptForge Driver (API Proxy in Javascript)

Integrations

ConnexCS JavaScript Sandbox for provider connectivity

BillingOperations

Global Prefix Sets (Dialstrings / Strategy)

Advanced Management

Block Calls based on Dial String Prefix Set for Everyone (Global Block)

Traffic Controls

Dedicated IP Address

AnyEdge

Each customer gets a dedicated IP address with Anyedge.

Traffic ControlsOperationsCompliance

SIP Packet Compression / Compaction

AnyEdge

Implemented packet size reduction via data compression and header compaction

Traffic ControlsOperations

SIP Packet Validation

AnyEdge

Improved handling of malformed packets to prevent internal network issues

Traffic ControlsOperations

CPS Limits & CPS Breach Metrics

AnyEdge

Added CPS limit setting and breach tracking for load balancer

Traffic ControlsOperations

Far End NAT Traversal (Customizable)

AnyEdge

Clarified NAT process linking local IPs to external IPs via ConnexCS Switch

Traffic ControlsOperations

Globally Redundant

AnyEdge

AnyEdge servers located at various places

Traffic ControlsOperations

UDP / TCP / TLS / WebRTC Connectivity

AnyEdge

Protocols for SIP (call signaling) and RTP (transport / audio)

Traffic ControlsOperations

Free TLS Certificate

AnyEdge

TLS Certificates free of charge (TLS & WebRTC)

Traffic ControlsOperationsAuthentication

Custom TLS Ciphers & Curves

AnyEdge

Supports custom TLS ciphers, cryptographic algorithms and elliptic curves

Traffic ControlsOperationsAuthentication

Optional Require & Verify Certificate

AnyEdge

Added options to Verify and Require client certificates for enhanced security

Traffic ControlsOperationsAuthentication

Multi-domain support & config.

AnyEdge

Provide multiple domains with unique settings per brand.

Operations

10K+ CPS

AnyEdge

Provision of more than 10K CPS

Traffic ControlsOperations

10Gbps DDoS Protection

AnyEdge

Protection against DOS atttacks

Security

Outbound Proxy

AnyEdge

Enabled AnyEdge proxy for single IP communication across multiple servers

Traffic ControlsOperations

Multiple Call Distribution Methods

AnyEdge

Custom Call Distribution algorithms include Weights and Priorities

Traffic ControlsOperations

Zone based proximity routing

AnyEdge

Calls are routed to the closest AnyEdge server.

Traffic ControlsOperations

RESTful Customer Portal API (Can use your customer credentials to access)

Application Programming Interface

Implemented RESTful JSON API over HTTPS with CRUD operations for GET, POST, PUT, and DELETE

AutomationDeveloper

RESTful Control Panel API(100+ CRUD Endpoints)

Application Programming Interface

Implemented RESTful JSON API over HTTPS with CRUD operations for GET, POST, PUT, and DELETE

AutomationDeveloper

Application Platform

Apps Platform

Application platform for rapid development and integration of WebRTC and business applications

AutomationDeveloper

App Store

Setup

App Store for discovering, downloading, and installing user applications

AutomationDeveloper

Performance based CLI Selection

CLI

Chooses the CLI with the best ASR

Traffic ControlsAutomationOperations

Number Redial Limitations

Customer(Routing > Locks

Limits how often customers can redial, offering control to carriers.

Compliance

Customizable Control Panel

Setup > Settings > Options

Customiza Dashboard through IDE

DeveloperAutomation

Customizable Reports

Apps Platform

Create custom reports

OperationsAnalytics

Customer Performance Penality on Metrics

Customer (Create Customer > Basic)

Implemented account blocking for penalized customers due to balance or other issues

Compliance

Minimum Topup Limit

Billing (Connex Billing)

$20/month per-server minimum spend requirement for account activity

BillingOperations

Credit/Debit Limits

Billing (Credit Control)

Debit Limit to distinguish Pre-Pay and Post-Pay customers

BillingOperations

Restrict Topup Currency

Topical Guides (How to)

Enabled call plan restrictions for providers to assign specific plans to customers

Operations

STIR/SHAKEN Signing

Topical Guides (New FCC Regulations)

ConnexCS performs certificate signing

AuthenticationSecurityTraffic ControlsCompliance

STIR/SHAKEN Attestation Restriction

Topical Guides (New FCC Regulations)

ConnexCS performs attestation checks for inbound calls to DID

AuthenticationTraffic ControlsOperationsComplianceSecurity

Daily Spend Limits

Customer

Added Daily Spend Limit to control customer call spending in chosen currency

Operations

Per Customer Invoice Templates

Templates

Create customizable invoice templates

BillingOperations

Generate Invoice on Payment

Payments

Review invoices after payments

AutomationBilling

Generate Invoice on Usage

Customer (Customer > Invoice)

Invoice generation for all providers

BillingAutomation

Account Managers (Optional Comission)

Commission

Added Commission(in %) feature for Account Manager based on customer spend

Operations

Customer Specific Portal Restrictions

Customer

Show and Hide parameters

SecurityOperations

Time of Day Dialing Restrictions

Customer

Refrain your customers from calling at speficied time slots

Traffic Controls

CIDR Range Authentication

IP Authentication

Interactive IP address and CIDR range visualizer

Authentication

IP + CLI Multi-Tennent Authentication

IP Authentication

Identify customers sharing an IP.

AuthenticationTraffic Controls

Class 5 (Server Side) Blind Transfers

ConneXML

Transfers the call to the given extension given immediately

Traffic Controls

Class 5 (Server Side) Attended Transfers

ConneXML

Transfers call after verifying if recipient is available

Traffic Controls

Alias (Destination Number Rewriting)

Customer

Added support for full or partial destination number rewrite using Alias

Traffic Controls

FTC DNC Report ANI Block

Enabling Spam Protection Features

Added option to enable/disable FTC spam phone number list

ComplianceSecurityTraffic Controls

Federal DNC (Free of Charge)

Locks

Federal DNC is free of charge

ComplianceSecurityTraffic Controls

Profit Assurance

Price Limits

Enabled call profitability filter to block calls exceeding retail rates, optimizing A-Z routes and NPA-NXX rate cards

OperationsBillingAutomationTraffic Controls

Live Balance Disconnect

Capacity Limits

Disconnect calls if balance plus debit limit falls below $0.

Operations

Block Destination Line Type

Enabling Spam Protection Features

Blocking calls according to their destination (Mobile, fixed, satellite etc)

Traffic Controls

Multiple Custom DNC List Support

Enabling Spam Protection Features

Customize the DNC block list

Traffic Controls

Class 5 Auto Add DNC for callback on IVR

Class 5 > Apps

Caller can br added to DNC automatically

Traffic Controls

CLI Spam Scoring

Locks

Blocks Spam calls based on the CLIs

Traffic ControlsAnalytics

DID Spam Scoring

App Store

This app updates DIDs' Spam Scores and emails the report.

AnalyticsTraffic Controls

TCPA Littigator DNC

Locks

Blocks outbound calls to known TCPA Litigators

SecurityComplianceTraffic Controls

On Net Call Routing (to DID's)

Customer > Routing > Locks and Tag > Locks

If a call should be routed internally between customers to DID's

Traffic Controls

SIP Session Timers

Guides

Periodically refresh SIP sessions using INVITE/RE-Invite requests

Traffic Controls

Block DTMF

Media

Either pass or block DTMF through your calls

Traffic Controls

Active RTCP Generation

Routing > Media

Generates RTCP packets when enabled

AnalyticsTraffic Controls

Real-time Call Transcription

Transcription

Audio to text during the call

DeveloperAutomation

Trigger real-time event on Real-time Call Transcription Keywords

Transcription

Trigger an alert or hang up the call when the specified phrase is detected.

SecurityTraffic ControlsAnalyticsAutomation

Fraud Protection

Setup>Advanced>Fraud

Detection and mitigation if an account is ever compromised.

SecurityCompliance

ConneXML - XML Call Flow Markup Language (TwiML compatible)

ConneXML

Introduced ConneXML for Class 5 call handling instructions

Traffic ControlsDeveloperAutomation

Programmable Voice (Javascript)

Class5

Write smart voice applications in JavaScript

AutomationDeveloper

Carrier Gateway Failover

Carrier

Automatic IP switching within carrier authentication settings

AutomationOperationsTraffic Controls

DID Range Holder Support

DID

Configure Range Holder cards

Traffic ControlsOperationsDeveloper

Reseller Support

Setup

Reseller Account functionality for carriers to resell services via resellers or agents

Operations

Contract on Rate Card Subscription

Customer Rate Card (Advanced)

Approve contract to use a specific rate card

OperationsTraffic Controls

Rate Card Per Destination Carrier Selection

Rate Card

Optimized multiple carrier card compilation using Rate Compact for destination cost calculation

OperationsTraffic Controls

Per Carrier Route CLI Restrction

Provider Rate Card

Restrict CLI as per your wish

Traffic Controls

Per Carrier Route PAID Restrction

Provider Rate Card

Restrict PAID as per your wish

Traffic Controls

Per Carrier Route Block Destination

Provider Rate Card

Block calls to destinations (e.g., Mobile, Paging) with SIP 403.

Traffic Controls

P-Time Modification

Media

Length of time each RTP packet can hold

Traffic Controls

Delayed Bye Call Extension

Provider Rate Card

Delayed Bye extends calls to meet carrier minimums.

Traffic Controls

Data Management Suite (Browser SQL Engine)

Data Suite Management

Manage, organize, and optimize your data

DeveloperOperations

Rich Browser IDE

Apps Platform

Rapidly develop robust applications through ConnexCS distributed platform

Developer

Network Diagnostic Tools

Server

Ping and MTR to test network connectivity and performance

DeveloperTraffic Controls

RTP Proxy Block

Setup (Advanced)

Block Media IP

Traffic ControlsSecurity

Control Panel Customisation

Apps Platform

Customize Control Panel via Apps Platform

Developer

Block on SIP Authentication Fails

SIP User Authntication

block IPs on SIP authentication failures.

Traffic Controls

UI Support for Big Data

Data Suite Management

Data Suite Management

Developer

Customise Internal SIP Errors

Setup>Settings>Options

Re-write the SIP Codes already present

Traffic Controls

RBAC Granular User Permissions

Setup>Settings>User

Group user permissions

SecurityOperations

API Ban Integration

Setup>Settings>Servers

For blocking bad traffic

Developer

Multiple Brand Support

Setup>Integration>Portal

Run multiple brands, each with its own distinct identity and customer base.

Operations

Programmatic Call Origination (API)

App Store

API calling

DeveloperAutomation

High Quality Text To Speech

Files

Convert text to audio

Developer

Geographic TURN Servers

AnyEdge

AnyEdge destinations (zones)

Traffic Controls

Fully Customisable WebPhone PWA

WebPhone

Customize WebPhone according to your needs

Developer

Paynamics Integration (Currently NOT in USE)

OperationsBilling

2FA (Phone Call) Application

Getting Started (Personal Profile)

Extra protection against password guessing, theft, and brute force attacks.

AuthenticationSecurity

Autonomous Calling Application (Voice Broadcast)

App Store

Autonomous dialling of numbers from an uploaded list

Traffic ControlsDeveloper

Click 2 Dial Application

App Store

API calling

Traffic ControlsDeveloper

Scriptforge Background Job Queue Support

Setup>Information>Jobs

Check the status of the background ScriptForge process.

Developer

Scriptforge Key Value (Cache) Database Support

Apps Platform

A key-value store pairs unique keys with values for quick data access.

Developer

Scriptforge Global Messaging Bus

Apps Platform

Publisher/Subscriber bus

Developer

Build your own AI Agent

Class 5

Autonomously perceives, processes, and acts to achieve goals

Developer

Query Builder

Apps Platform

Query Builder in Apps Plaform

Developer

SQL Query Support

Apps Platform

Run a query on the database

Developer

CLI per Route

CLI

CLI rule applies to the route (tech prefix)

AutomationTraffic ControlsOperations