Why Least Cost Routing Is Quietly Destroying Your ASR (And How to Fix It)

Cheap routes in wholesale VoIP aren't just bad quality, they're bad economics. Learn how least cost routing works and how to build a strategy that holds.

2026-08-12

Meghraj Gore

What Is a Class 4 Softswitch? Architecture, Routing, and Fraud Controls Explained

What does a Class 4 softswitch actually do? This guide covers SIP signalling, LCR, real-time billing, and fraud detection for wholesale VoIP carriers.

2026-08-03

Meghraj Gore

AI Voice Agent Platforms in 2026: Why the Carrier Layer Decides Performance

Choosing an AI voice agent platform? Most guides skip the infrastructure layer. Here are the SIP, latency, and compliance criteria that actually matter.

2026-06-03

Meghraj Gore

Cloud PBX Migration Checklist: What to Audit Before You Transition

Moving from on-prem PBX to cloud? This migration checklist covers audits, network testing, hidden dependencies, phased cutover, and rollback planning.

2026-06-02

Meghraj Gore

International Revenue Share Fraud: The Carrier's Playbook

Running wholesale VoIP traffic? IRSF fraud may already be transiting your platform. Learn what to look for in your CDRs and how to configure your switch.

2026-06-01

Meghraj Gore

AI Voice Agent KPIs: The Metrics That Actually Tell You If It's Working

Most AI voice guides miss the infrastructure metrics. Here's how to measure latency, MOS score, and handoff quality alongside CSAT and resolution rate.

2026-05-28

Meghraj Gore

The IT Manager's Guide to Building a Better Auto Attendant

Auto attendants lose 30–50% of callers when poorly designed. This guide walks through the call flow, architecture, and analytics approach that fixes it.

2026-05-27

Meghraj Gore

SIP Trunking Explained: How It Works, What It Costs, and How to Choose Right

What is SIP trunking and how does it connect to your PBX? This guide covers how it works, channel sizing, codec choice, and provider evaluation criteria.

2026-05-26

Meghraj Gore

Wangiri Fraud Explained: What Every Wholesale VoIP Carrier Needs to Know

Wangiri fraud costs operators $2.23 billion a year. Learn how it targets your VoIP network and the switch controls that stop it before the damage clears.

2026-05-25

Meghraj Gore

The AI Voice Agent Handoff Guide: Triggers, Context, and SIP Infrastructure

Most handoff guides skip the SIP layer. This one doesn't. Learn to design an AI-to-human voice handoff that survives contact with the real telephone network.

2026-05-21

Meghraj Gore

What Is Cloud PBX? How It Works, Key Features, and What to Look For in 2026

Cloud PBX is more than a phone in the cloud. This guide covers how it works, which features matter, and what to ask before you sign a contract.

2026-05-19

Meghraj Gore

How Wholesale VoIP Termination Works: The Technical Guide for Carriers and Wholesalers

Running a wholesale VoIP termination platform? Here's what your routing engine is doing, why your margin depends on it, and where fraud exposure hides.

2026-05-18

Meghraj Gore

WebRTC vs SIP for AI Voice Agents: Which Architecture Scales?

Choosing WebRTC or SIP for AI voice agents? This guide covers latency, PSTN access, STIR/SHAKEN, and hybrid architecture for production deployments.

2026-05-14

Meghraj Gore

The Hidden Cost of On-Premise PBX - And What Hosted PBX Actually Delivers in 2026

Hosted PBX vs on-premise: compare real 5-year costs, AI features, and scalability. Find out which system fits your business in 2026.

2026-05-12

Meghraj Gore

The $4.5 Billion Problem: IRSF Fraud Detection for Wholesale Carriers

Wholesale VoIP carriers lose millions to IRSF fraud. Learn the switch-level detection metrics and controls that stop it in real time.

2026-05-11

Meghraj Gore

7 Traffic Metrics That Expose High-Risk Call Centers Before They Blow Up Your Network

KYC won't save your network. Discover how VoIP carriers use real-time traffic metrics to identify and manage risky customers.

2026-04-28

Meghraj Gore

The 10-Metric Playbook for Evaluating Call Center Customers Before They Cost You

High volume, low yield? Learn how VoIP carriers can use 10 key metrics to identify which call center customers are worth keeping.

2026-04-27

Meghraj Gore

How to Identify Good and Bad Customers in Wholesale VoIP

Protect margins and network stability. Learn how wholesale VoIP carriers evaluate customers using the Customer Quality Score framework.

2026-04-21

Meghraj Gore

When AI Voice Agents Are the Wrong Choice?

Learn nine real situations where AI voice agents fail customers and damage trust. Discover alternative approaches better suited for your needs.

2026-01-28

Meghraj Gore

What to expect from 2026 - FCC's Regulatory Signals That Could Redefine Telecom Compliance

FCC rules are changing before they are written. Explore the proposals shaping voice compliance in 2026 and what operators must prepare for now.

2026-01-02

Meghraj Gore

AI Receptionists vs Human Receptionists - Cost, Availability and more Compared

Human or AI receptionist? Explore costs, 24/7 availability, CRM automation, and voice flexibility to choose the perfect fit for your office.

2025-10-03

Meghraj Gore

Best Open Source LLMs for Voice AI - A Practical 2025 Selection Guide

Master voice AI with this guide: select the best LLMs, measure performance, and orchestrate ASR, LLM, and TTS for flawless calls.

2025-09-30

Meghraj Gore

LLM Selection Made Simple - Building High-Performance AI Voice Systems

Overwhelmed by LLM options? Learn how to select the right model for AI voice agents across industries with our expert recommendation guide.

2025-09-24

Meghraj Gore

Real-Time Alerting Made Easy with ConnexCS and Pushover

Learn how to integrate ConnexCS with Pushover to receive real-time alerts across devices. This step-by-step guide covers setup, configuration, and best practices to optimize your notification system for faster response times and improved monitoring.

2025-09-19

Dr. Bani Gandhi Chopra

Top 10 AI Voice Agent Platforms in 2025

Compare the top 10 AI voice agent platforms of 2025 featuring no-code ease, developer control, compliance, analytics, and enterprise-scale automation tools.

2025-09-09

Meghraj Gore

Is Your Call Center Ready for AI? The 2025 Cost Advantage You Can’t Ignore in India

3X the performance at 1/5th the cost of human agents! Learn how AI Voice Agents slash expenses and deliver exceptional customer service 24/7, perpetually.

2025-08-14

Meghraj Gore

Rethink Your Call Center - The 10x Cost Benefit of AI Voice Agents

Cut call center costs by 90% with AI voice agents. Get 24/7 support, faster setup, and 10x the value of a human agent—all at a fraction of the cost.

2025-07-23

Meghraj Gore

Introduction to AI Voice Agent Guardrails - What They Are and Why Your Business Needs Them

Uncontrolled AI voice agents can damage your brand. Find out why AI guardrails are essential for trust, compliance, and customer success.

2025-04-30

Meghraj Gore

The Complete Guide to Effective Root Cause Analysis

Discover how to identify, analyze, and solve problems at their source with this comprehensive guide to Root Cause Analysis. Learn proven methods to improve quality, efficiency, and long-term success.

2025-04-29

Dr. Bani Gandhi Chopra

Navigating Cold Calling - UK Compliance for Call Centers

UK cold calling rules are stricter than ever. Discover how your call center can stay compliant and avoid costly enforcement action.

2025-04-29

Andrew Swan

AI Guardrails - Types and the Legal Risks They Mitigate

Explore key AI guardrails that reduce legal risks—tackling bias, privacy issues, and compliance to keep your AI safe, smart, and accountable.

2025-04-09

Meghraj Gore

AI Guardrails 101 - Introduction to AI Safety Nets

AI guardrails 101: Your beginner's guide to AI safety. Learn practical steps to ensure responsible AI and mitigate potential harms!

2025-04-07

Meghraj Gore

7 New Capabilities an AI Calling System Offers

Uncover 7 groundbreaking AI calling system features. From hyper-personalization to sentiment analysis. Find out how AI systems will transform calling!

2025-01-06

Meghraj Gore

The 2025 FCC Compliance Roundup for VoIP Carriers, Providers, CPaaS and UCaaS Operators

A quick guide to FCC rule changes, enforcement actions and compliance steps from 2025 for VoIP providers, carriers and CPaaS operators. Actionable next steps.

2025-01-06

Meghraj Gore

10 Benefits of an AI Calling System

Boost sales with AI! Discover 10 key benefits of AI calling systems, from increased efficiency to enhanced customer experience. Learn more!

2025-01-02

Meghraj Gore

What is an AI Calling System?

Unleash the power of AI: Explore the world of AI calling systems and how they can automate your sales and customer support processes.

2024-11-28

Meghraj Gore

How Will AI Voice Agents Impact the Call Center Industry?

Yes, AI is coming to the Call Center Industry and yes, it speaks just like humans. Find out how it will impact the Call Center Industry today!

2024-11-26

Meghraj Gore

Unlocking the Power of Voice - AI Voice Agent Explained

AI voice agents explained: Dive into the world of AI voice agents and discover how they work, their applications, and future potential.

2024-11-04

Meghraj Gore

Top Challenges for Carriers in Identifying and Curbing Illegal Robocall Traffic from Upstream Carriers

Illegal robocalls are on the rise. Uncover the main challenges carriers face in identifying and stopping bad actors from upstream carriers.

2024-09-03

Meghraj Gore

5 FCC Regulatory Actions Against VoIP and Wholesale Carriers

FCC cracks down on 5 VoIP carriers for illegal robocalls, spam, and scam traffic. Find out which carriers were targeted and what actions were taken.

2024-08-27

Meghraj Gore

Troubleshooting 5XX Series SIP Call Failures using SIP Traces

Unravel the mysteries of 5XX SIP call failures! Learn to decipher SIP traces, pinpoint issues, and restore seamless communication. Start troubleshooting now!

2024-08-12

Meghraj Gore

Troubleshooting 4XX Series SIP Call Failures using SIP Traces

Struggling with 4XX SIP errors? Master SIP trace analysis to identify and resolve VoIP call problems. Boost call quality now.

2024-08-05

Meghraj Gore

Conquer Call Issues: A Beginner's Guide to Reading SIP Traces

Calling All NOC and ENTC Engineers. Crack the code of call failure issues with our guide to interpreting SIP traces. Fix your call problems today!

2024-07-18

Meghraj Gore

Feature Releases for July 2024

For the month of July 2024, ConnexCS brings you two new features that offer you added functionality and control for your VoIP operations.

2024-07-08

Meghraj Gore

Feature Releases for June 2024

For the month of June 2024, ConnexCS brings you two new features that offer you added functionality and control for your VoIP operations.

2024-06-12

Meghraj Gore

How to Identify Robocall Scam Traffic - A Comprehensive Guide for Telecom and VoIP Operators

Uncover the telltale signs of robocall scam traffic. Learn about these key indicators of Robocall scam traffic and secure your VoIP Networks today!

2024-04-04

Meghraj Gore

What Are SIP Traces - A Beginners Guide

Master VoIP: Learn what SIP traces are & how they help diagnose & optimize your calls. Beginner-friendly guide.

2024-03-06

Meghraj Gore

The 5 Best Strategies for Mitigating Robocall Scams

Feeling overwhelmed by robocall scams? We've got you covered! ️ Read our guide with 5 proven strategies for VoIP carriers to mitigate Robocall Scams.

2024-03-04

Meghraj Gore

ConnexCS for Africa

Africa has a lot of potential and to realize this potential, it needs powerful communication capabilities. ConnexCS is committed to providing these to Africa!

2024-02-28

Jonathan Hulme

Top 10 Types of Robocall Scams Explained!

Stay ahead of robocall scammers with our guide to the top 10 scams. Learn their tactics and protect yourself from identity theft and fraud.

2024-02-22

Meghraj Gore

The Anatomy of Robocall Scams

Delve into the anatomy of robocall scams and empower yourself against fraudulent schemes. Learn the types of robocall scams, how they impact you and businesses.

2024-02-19

Meghraj Gore

How to Get Operating Company Number (OCN) in 4 Easy Steps

Comply with FCC regulations and benefit from smoother interoperations. Learn how to fulfill prerequisites and get your OCN in 4 easy steps!

2024-02-12

Meghraj Gore

Operating Company Numbers (OCN) - Understanding Function, Importance and Relevance

Discover the vital role of Operating Company Numbers (OCN) in telecom. Explore their significance and relevance in a concise guide for telecom carriers.

2024-01-29

Meghraj Gore

Introducing ConneXML - The Best TwiML Alternative

Wondering if TwiML has any alternative? Yes there is one and it's far more capable and much affordable in comparison. Click to learn more!

2023-12-24

Jonathan Hulme

Introducing Smart CLI Select - An Effective Way to Improve your ASR

Finding it difficult to maintain a Healthy ASR these days? You’re not alone! Introducing Smart CLI Select, the most effective solution for a healthy ASR!

2023-12-24

Jonathan Hulme

How to Properly Prepare for Setting up a VoIP Interconnect

Master the art of VoIP Interconnect readiness with expert tips. Learn how to prepare for a flawless VoIP interconnect with our step-by-step guide.

2023-11-29

Meghraj Gore

How to Establish a VoIP Interconnect in 10 Easy Steps

Learn how to revolutionize your network with VoIP interconnect in 10 easy steps! Our guide empowers you to enhance your communication capabilities seamlessly.

2023-11-23

Meghraj Gore

VoIP Interconnects - Learning How VoIP Carrier Connect and Exchange Traffic

Uncover the basics of VoIP interconnect in our latest blog. Learn how VoIP Carriers connect, exchange traffic and deliver calls to their destination.

2023-11-17

Meghraj Gore

5 Unique Types of VoIP Gateways Explained!

Turns out media, SIP and other VoIP gateways are important but now unique. Here’s your chance to learn about 5 unique VoIP Gateways that most might not know!

2023-11-02

Meghraj Gore

Top 5 Important Types of VoIP Gateways Explained

Confused about which type of VoIP Gateway is best for you? Let's learn about the top 5 important types of VoIP Gateways to find an answer!

2023-10-19

Meghraj Gore

What Are VoIP Gateways and How Do They Work? A Comprehensive Guide

Want to keep your legacy telephone system yet benefit from VoIP? A VoIP Gateway is what you need! Learn every important thing about a VoIP Gateway here!

2023-10-17

Meghraj Gore

5 Ways SBCs Facilitate Unified Communications as a Service

Want to grow your UCaaS Business? Learn how SBCs can help you improve communication service delivery in 5 different and powerful ways.

2023-10-05

Meghraj Gore

Understanding the Crucial Role of Session Border Controllers in Carrier-Grade VoIP Networks

Session border controllers perform the same functions in different ways for different networks. Let’s find out how SBCs work in Carrier-grade networks!

2023-10-04

Meghraj Gore

How to Build Your API on ConnexCS

Unlock the power of custom APIs with our 'Build Your Own API' guide. Combine it with ScriptForge for limitless possibilities in automation and data integration. Start building today.

2023-09-26

Dr. Bani Gandhi Chopra

9 Key Functions of an SBC Explained

Uncover all the capabilities of SBCs. Explore 9 Key Functions for Seamless VoIP Communication. Your Guide to Enhanced Security and Quality!

2023-09-26

Meghraj Gore

VoIP Carrier Network Components - Understanding Session Border Controllers

Enhance Communication Security with Session Border Controllers. Learn how they function, their types, the role they play, their benefits, and more!

2023-09-25

Meghraj Gore

The Essential Guide to Business Continuity Plans for VoIP Carriers

Service disruptions can be harmful to a VoIP Carrier’s business. Learn how a Business Continuity Plan can help you keep operating even during disasters!

2023-09-19

Meghraj Gore

7 Additional Important Components of a VoIP Carrier Network Explained

The 10 components you learned about earlier were just a start. Here are 7 additional components that are important to your VoIP Carrier Network.

2023-09-18

Meghraj Gore

10 Important Components of a VoIP Carrier Network Explained

Want to become a VoIP Carrier or improve your existing VoIP network? Start by learning about the 10 Important Components of a VoIP Carrier Network!

2023-09-12

Meghraj Gore

Understanding the Complete Scope of a VoIP Network Security Audit

Discover the 10 vital scopes of a VoIP Network Security Audit. Understand how the audit helps you reinforce your VoIP network security in different ways.

2023-09-07

Meghraj Gore

Understanding the 9 Key Objectives of a VoIP Network Security Audit

Elevate your VoIP Network safety today! Understand the top 9 objectives of VoIP network security audits and secure your VoIP network against cyberattacks.

2023-09-05

Meghraj Gore

How to Prepare for a VoIP Network Security Audit

Discover the secrets to a successful VoIP Network Security Audit preparation. Follow our step-by-step guide that helps VoIP carriers prepare for the audit.

2023-08-31

Meghraj Gore

VoIP Carrier Network Security - How to Conduct Security Audit?

The threat of cyberattacks is ever-increasing. Secure your VoIP Network today! Learn how to conduct a VoIP network security audit in this step-by-step guide.

2023-08-29

Meghraj Gore

Top 9 Indicators that Help You Identify a Bad Carrier

Wondering what went wrong? It could be one of your carriers! Use these 9 Indicators to identify the bad carriers in your routing network.

2023-08-25

Meghraj Gore

10-Point Security Checklist for VoIP Carriers

Protect your VoIP system and network with our powerful 10-point security checklist for VoIP Carriers. Stay resilient against cyber threats and breaches.

2023-08-21

Meghraj Gore

Top 7 Strategies For Ensuring Call Quality While Minimizing Costs with LCR

Ensure high call quality, minimize costs. Top 7 game-changing VoIP strategies revealed. Unlock the higher profit margins without taking any risks.

2023-07-31

Meghraj Gore

Importance of Balancing Cost Minimization and Reliable Call Quality when implementing LCR

Discover the key to LCR success: Balancing cost reduction while maintaining good call quality. Learn how VoIP carriers can earn more profits risk-free.

2023-07-26

Meghraj Gore

10 Tips For Effective Implementation of LCR

Maximize cost savings with our 10 tips for effectively implementing Least Cost Routing. Enhance call quality and boost carrier efficiency today!

2023-07-20

Meghraj Gore

How to Successfully Implement LCR is 5 Easy Steps

Discover the simple 5-step process to implement least cost routing for cost-effective VoIP calls. Maximize savings, profits and call quality.

2023-07-18

Meghraj Gore

7 Important Factors to Consider When Implementing LCR

Maximize cost savings and call quality with least cost routing. Uncover the essential factors carriers need to consider for successful implementation.

2023-07-12

Meghraj Gore

The Art of Cost Optimization - Least Cost Routing and Its 7 Benefits

Discover the power of Least Cost Routing and its 7 benefits. Optimise costs, improve efficiency and boost profitability for your business.

2023-07-11

Meghraj Gore

VoIP Carrier's Ultimate Guide to Cleaning Up Their Traffic

Clean up your VoIP traffic and eliminate spam and scam calls. Discover 9 actionable ways to protect your customers and enhance your business.

2023-06-21

Meghraj Gore

Automated Dialler vs Manual Dialler - Knowing the 7 Key Differences

Automation or personalised experience? Find out which dialling method suits your business needs. Read our detailed comparison of automated and manual dialers.

2023-06-15

Meghraj Gore

Predictive Dialler vs Progressive Dialler - Understanding the Differences

Boost call centre performance with the right dialler choice. Learn how predictive and progressive diallers are different and choose the right one for you.

2023-06-12

Meghraj Gore

Preview Dialler vs Power Dialler - Understanding Top 5 Differences

Confused between Preview and Power dialler? Find out what makes them different and which one might be the best for you. The answers await you in our blog!

2023-06-06

Meghraj Gore

How to Build Your Own Dialer (BYOD) – Part 1

Build Your Own Dialer - Empower Sales with Personalized Tools. Maximize productivity and customer interactions. Create a customized preview dialer that aligns with your business goals. Revolutionize your sales approach today.

2023-06-01

Dr. Bani Gandhi Chopra

Top 5 Alternative Marketing Strategies for VoIP Businesses

Discover 5 alternative VoIP marketing strategies to boost your business. Learn how to stand out and attract more customers. Learn more in our blog!

2023-05-30

Meghraj Gore

5 Essential Marketing Strategies for VoIP Businesses

Want to grow your VoIP business? Explore the top 5 marketing strategies that help you achieve tremendous growth. Click here to learn about these strategies!

2023-05-23

Meghraj Gore

5 Technologies Set to Revolutionise Webphones

A lot of new and exciting technologies are making their way into web phones. Learn about these and how they will revolutionise web phones here in our blog!

2023-04-18

Meghraj Gore

10 Factors to Consider While Choosing a Webphone

Choosing a web phone for your business? Here are the top 10 factors to consider, from call quality to security, to find the best one for your business.

2023-04-14

Meghraj Gore

The 3CX Supply Chain Attack - Understanding Everything That Happened

Concerned after what happened with 3CX? Find out how it all went down and how you can prevent this from happening to your business!

2023-04-11

Ankit Patel

How Using Web Phones Can Benefit These 10 Industries?

Web phones are revolutionizing the way business is conducted. Learn about what benefits they offer and how they’re positively impacting these 10 industries.

2023-04-04

Meghraj Gore

10 Webphone Features that Benefit Your Business

Elevate Your Business Communication with Webphones - Uncover the Top 10 Features Webphones offer and How They Benefit Your Business.

2023-03-31

Meghraj Gore

From Cost Savings to Mobility - 15 Benefits of Web Phones for Businesses

Say goodbye to expensive hardware and hello to web phones. Explore the top 15 benefits web phones offer to businesses in our latest blog post.

2023-03-28

Meghraj Gore

Exploring the Top 10 Types of Web Phones in 2023!

Looking for the perfect web phone? Our list of the top 10 web phone types has something for everyone. Check it out now and find your dream device!

2023-03-24

Meghraj Gore

WebPones Explained: Understanding Web-Based Telephonic Communication

Discover the benefits of web phones for cost-effective international calling. Learn how they work and their history in our comprehensive guide.

2023-03-23

Meghraj Gore

Top 10 Points of Differences Between a Traditional and VoIP Carrier

Unsure about which to choose between a traditional and VoIP Carrier? Here are 10 differences between them to help you choose the best one for your requirements.

2023-03-16

Meghraj Gore

Revolutionise Your Outbound Calls - 8 Types of VoIP Diallers Explained

Dial Up Your Business Communication with VoIP. Learn About the Types of VoIP Diallers, their unique features and more. Click to Read!

2023-03-13

Meghraj Gore

False Answer Supervision Detection - The Ultimate Tool for Preventing VoIP Fraud

Don't let fraudsters exploit your VoIP network using FAS! Discover how FAS Detection can help prevent false answer scams and protect your business.

2023-03-06

Meghraj Gore

Get Your FCC Registration Number in 5 Easy Steps!

Need an FCC registration number? Our 5-step guide will take you through the process and have you up and running in no time. Don't delay, get legal today!

2023-02-27

Meghraj Gore

How to Register for the Robocall Mitigation Database: A step-by-step guide!

Not sure how to register for Robocall Mitigation Database? Follow our step-by-step guide and protect your customers from illegal robocalls today!

2023-02-25

Meghraj Gore

What is Robocall Mitigation Database? A Guide for Carriers and VoIP Operators

Are you a carrier or VoIP operator looking to protect your customers from illegal robocalls? Check out our in-depth guide on robocall mitigation database!

2023-02-17

Meghraj Gore

LTE vs VoLTE: Diving Into The Differences

Learn the key differences between LTE and VoLTE and become a telecom expert! This comprehensive guide covers everything you need to know about LTE vs VoLTE.

2023-02-13

Meghraj Gore

Far-End NAT Traversal - An In-Depth Guide

Maximize your knowledge of networking by understanding the ins and outs of far-end NAT traversal. Discover how it works, its benefits and drawbacks!

2023-02-06

Meghraj Gore

Discover the Different Types of NAT: An Essential Guide for Network Administrators

There are so many options when it comes to implementing a type of NAT. Learn about all the NAT types, their benefits and drawbacks so you can choose the best!

2023-01-30

Meghraj Gore

Understanding Network Address Translation (NAT) - A Beginner's Guide

Discover the basics of Network Address Translation (NAT) and learn how it helps manage IP addresses and keep your network secure.

2023-01-23

Meghraj Gore

Are Call Centers Still Relevant in 2023?

If technologies like ChatGPT can threaten giants like Google, it's natural to question if call centres are relevant today. Let's find the answer to that.

2023-01-16

Meghraj Gore

5 Ways to Optimise ASR To Grow Profitability

ASR is an important performance metric for and it ties right into your profits. Learn how you can optimise ASR to improve profitability here.

2023-01-09

Meghraj Gore

DNO And DNC Lists - Everything Carriers Should Know

FCC has mandated the implementation of DNO and DNC lists. Let us learn everything that a carrier should know about these for compliance.

2023-01-02

Meghraj Gore

What Are The Top 10 Essential Call Center KPIs?

The best way to improve performance is to know the best ways to measure performance. Here are the top 10 KPIs every Call Center Manager needs.

2022-11-16

Meghraj Gore

Top 5 Call Center Challenges and How To Overcome Them

Call Centers face a unique set of challenges. Let us discuss the top 5 challenges and we will also provide solutions to them in this blog.

2022-11-14

Meghraj Gore

7 Ways to Optimize AHT

Average Handling Time is a tricky Customer Service Metric. Learn what it is and how to optimize it to grow and improve your business effectively!

2022-11-03

Meghraj Gore

How to Improve CX? Ensure your Call Center Agents are Happy!

Improving customer experience is tricky when it comes to customer service operations. We have an effective solution for you though. Read to learn!

2022-11-01

Meghraj Gore

What is a Contact Center and Why Does Your Business Need One?

A customer's expectations for a good customer experience are at their highest levels. Learn how a contact center can help you meet these expectations.

2022-10-20

Meghraj Gore

Discussing the Future and Top 9 Benefits of WebRTC

If a technology can simplify IP communication, it's WebRTC. Let's find out top 9 reasons why application developers should leverage WebRTC!

2022-10-18

Meghraj Gore

VoLTE - An Evolution in Voice Communication

The rise of 4G wireless communication made wide scale VoLTE a reality. Many people don't understand the technology yet. Learn about VoLTE here!

2022-10-17

Meghraj Gore

Call Center vs Contact Center - Understanding the Differences

Call centers and contact centers are still considered synonymous. However, this is far from true. Let's learn about the top 8 differences between the two!

2022-09-23

Meghraj Gore

5 Ways a Cloud PBX System Benefits Remote Work

Remote working has taken over. As employers you enjoy a lot of benefits too. We will learn about those and how a cloud PBX maximizes them in this article.

2022-09-16

Meghraj Gore

Employers' Guide to Winning at Remote Work

Not confident about letting your employees work from home? Here are top 7 tips to get the most out of your remote employees and win at remote working.

2022-09-13

Meghraj Gore

SIP 101 - The Best Guide of 2022

The technology that drives simple things in our lives such as calling are fascinating. Want to know what happens when you dial a number? Read and find out!

2022-09-13

Meghraj Gore

Understanding What a PBX System is and How it Benefits Your Business

A growing business requires communication capabilities, internally and externally. A PBX system is what you need for this, but which one? Lets find out!

2022-09-09

Meghraj Gore

WebRTC 101 - The Best Guide for Beginners

P2P, decentralized and secure communication is what the future needs. How will we achieve this? With WebRTC. Learn everything about WebRTC here!

2022-09-02

Meghraj Gore

Choosing SIP over TCP,TLS and UDP in 2022

Wondering which NTP is best for SIP? TLS or TCP or UDP? This article will help you understand which protocol is best for your VoIP application.

2022-08-26

Meghraj Gore

Understanding VoIP Anycast Load Balancing

Keeping your VoIP service up and running requires a lot of work. Load balancing can make it easier, Learn how it does so and how Anycast improves it further.

2022-08-25

Meghraj Gore

Top 10 VoIP Vulnerabilities You Must Know About

VoIP is the best solution for voice communication. However, it is vulnerable to a lot of exploits. Learn about the top 10 VoIP vulnerabilities to stay safe!

2022-08-18

Meghraj Gore

Class 4 Softswitch vs Class 5 Softswitch - Understanding the Difference

Understanding your communication requirements is crucial when choosing a softswitch. Let's learn the difference between a class 4 and class 5 softswitch!

2022-08-12

Meghraj Gore

The Essential Guide to Implementing STIR/SHAKEN

Implementing STIR/SHAKEN is an important step to combat the growing menace of caller ID spoofing. Learn how to implement it through this article.

2022-08-08

Meghraj Gore

The Ultimate Guide to STIR/SHAKEN

Caller ID spoofing can cause a lot of menace and losses for your customer. With STIR/SHAKEN, you can eliminate this risk. Learn all about it here!

2022-08-08

Meghraj Gore

An Out of the Box Telecoms Network

We take care of the techinalities so that you can focus on the growth of your business.

2021-08-05

Jonathan Hulme

ConnexCS expands AnyEdge SIP Load Balancer to India

We’re delighted to announce that we have successfully deployed an AnyEdge node in Pune India. This further enhances our AnyEdge SIP Load Balancer by creating shorter routes and improved availability.

2021-07-12

Jonathan Hulme

Introducing ConnexCS WebPhone

ConnexCS are delighted to announce our latest development, a stand-alone WebRTC WebPhone application which runs directly within your browser.

2021-07-12

Jonathan Hulme

Understanding Global RTP Servers (Lowest Latency Possible, High Availability)

One of the most important parts of VoIP communications is the Media. Let’s face it if your clients can’t talk to their customers because the audio is bad, or non-existent, then they are going to be extremely unhappy with you.

2021-07-12

Jonathan Hulme

Comprehensive Cloud Softswitch Documentation

So you are new to our Switch? You want to get set up or perhaps you need something a little more detailed? But how do you go about it? Well, we have comprehensive, feature rich documentation available for you here:

2021-07-12

Jonathan Hulme

Redundant Redundancies (Backups of backups)

One of the key aspects of offering telecommunications is network stability. ConnexCS continually looks for ways to make our network more reliable. Therefore we’ve developed our AnyEdge solution.

2021-07-12

Jonathan Hulme

Simplifiying our Softswitch Pricing

Despite there being quite a comprehensive page on our website, at ConnexCS one of the most asked questions is: How much does it cost? So let me try and explain our pricing policy.

2021-07-12

Jonathan Hulme

Combatting Covid-19 with Carrier-Grade Communications Solutions to Help Users Work Remotely

Since the Coronavirus swept through the globe it has caused many countries to go into lockdown. As a result, many businesses have been unable to travel to offices and have had to adapt to working from home.

2021-07-12

Jonathan Hulme

The Best Multi-POP Cloudswitch

ConnexCS is a Cloud-Native solution, our switch from day 1 was built for the global deployments and horizontal scalability, we have never been a solution that fits onto a single machine.

2021-07-12

Jonathan Hulme

Scalability – Grow at Speeds That Suit You

ConnexCS provides the ability to scale at a speed that suits you. We understand that growth is not linear and that your business might need to adapt quickly.

2021-07-12

Jonathan Hulme

Email and SMS Alerts

It’s vital to keep customers updated on certain aspects of their telecommunications. If for example calls suddenly stop, it causes panic about the quality of your service. However, if the customer has simply run out of credit, then it’s a simple resolution.

2021-07-12

Jonathan Hulme

ScriptForge – Javascript Routing

Switching is getting calls from A to B, however its often more complicated than that, it can go from A to B, C, D, E, then how about in a specific order, which is different dependant on many factors, time of day, quality, originating number (CLI Localization), destination number (Block List), not after X seconds of the last call to this number (Compliance Reasons). The list is endless, the only way to accommodate an endless list is with a turing complete language such as Javascript (ECMA Script).

2021-07-12

Jonathan Hulme

Timeout Protections (SIP Ping, SST)

A downside of using SIP over a lossy sub-protocol such as UDP is the possibility of Long Duration Calls (LDC) caused by Missing BYE messages. This is a major concern if you are passing millions of calls per day and can prove costly to you and your clients.

2021-07-12

Jonathan Hulme

Rate Card Profit Assurance

The reason we are all in business is to make a profit and it is the basis of all our actions, so when calls go from customer to provider you want every call to be profitable. Here, at ConnexCS, we provide 2 techniques to ensure profitability.

2021-07-12

Jonathan Hulme

Populating Our Support Area With Cloud Softswitch Video Guides

To make it even easier for users to operate the software, we’re putting together a series of short video guides for our cloud softswitch. The videos have been uploaded to our YouTube channel and we will continue to populate it over the coming months.

2021-07-12

Jonathan Hulme

TLS and 2FA Security on the ConnexCS Platform

According to the financial times, telecoms fraud can cost the industry $17bn a year. With this in mind, ConnexCS strive to add as much security to our platform as possible.

2021-07-05

Jonathan Hulme

ConnexCS WebPhone SDK Connector

To enhance integration of our WebPhone we’ve recently released our Webphone SDK Connector. This allows users to easily incorporate the WebPhone within their own applications.

2021-06-12

Jonathan Hulme