ConnexCS AI Agent Data Privacy Policy
Overview
ConnexCS Ltd. (“ConnexCS”, “we”, “our”, or “us”) is committed to safeguarding the privacy of individuals interacting with our AI Agent.
This policy outlines how our AI Agent collects, processes, and stores data, and how it complies with global data protection standards such as GDPR, CCPA, and PDPA.
Scope of This Policy
This policy applies exclusively to interactions with the ConnexCS AI Agent, whether via:
- ConnexCS dashboard or web app.
- Embedded chat widgets.
- Customer support interfaces.
- Future voice- or SIP-integrated AI modules.
It supplements the general ConnexCS Privacy Policy.
What the AI Agent Collects?
When you interact with the AI Agent, we may collect:
| Data Type | Examples |
|---|---|
| Interaction | Chat messages, voice inputs, questions, commands |
| Identifiers | IP address, session ID, user ID (if logged in) |
| Technical Data | Browser type, device, connection time |
| Operational Context | Error codes, command history, SIP traces (if troubleshooting) |
| Optional (only if provided by user) | Email, phone number, account ID |
How We Use This Data
The AI Agent uses collected data to:
- Provide accurate responses and support.
- Perform real-time diagnostics or trace call issues.
- Improve AI understanding and training (anonymized where possible).
- Detect and prevent misuse or abuse.
- Log internal actions for audit and compliance.
We do not use AI conversations for marketing without consent.
Is the AI Agent Recording or Storing Conversations?
Yes, but with limitations:
- Live chat logs are stored for support context and troubleshooting.
- Anonymization and retention controls are applied where feasible.
- Voice interactions (if applicable) are transcribed for functionality but not retained unless explicitly required for compliance or support.
You can request deletion or a copy of your conversation at any time (see Section 8).
Is Personal Data Used for AI Training?
- By default, we do not use identifiable user data for long-term model training.
- If logs are used to improve performance, they are anonymized and aggregated.
- We may use synthetic or internal test data for training instead.
Legal Basis for Processing
| Region | Basis |
|---|---|
| GDPR (EU) | Consent (Art. 6(1)(a)), Legitimate Interest (Art. 6(1)(f)), Contract Performance |
| CCPA (California) | Data used for business purposes only; users may opt out of sharing |
| PDPA (Singapore/Malaysia) | Consent-based; withdrawal supported anytime. |
Data Retention
| Data Type | Retention Period |
|---|---|
| Chat logs | 6–12 months (for support & auditing) |
| Diagnostic data | 12–24 months (anonymized) |
| User identifiers | As long as the account remains active |
After the retention period, data is either deleted or irreversibly anonymized.
Your Rights
Depending on your jurisdiction, you have the right to:
- Access or download your conversation logs.
- Request deletion of stored AI interaction history.
- Opt out of automated decision-making (if applicable).
- Object to data processing.
- Lodge a complaint with your regional Data Protection Authority.
To exercise these rights, contact: [email protected]
Security Measures
- TLS encryption in transit.
- Role-based access to logs.
- AI audit trails for compliance.
- Regular vulnerability scans and privacy impact assessments.
Third-Party AI Platforms
If parts of the AI Agent are powered by external platforms (e.g., OpenAI, Google, Azure):
- We ensure data minimization.
- Binding agreements are in place (DPAs, SCCs).
- Data is only shared as required for processing, not for resale or third-party training.
Cookies and Tracking
If the AI Agent is embedded in the ConnexCS website or dashboard:
- It may rely on session cookies to maintain context.
- No third-party tracking is embedded unless disclosed in the Cookie Policy.
Policy Updates
We may revise this AI Agent Privacy Policy periodically. Updates will be posted on this page and dated accordingly.
Contact
If you have questions about this policy or how the AI Agent handles data:
Contact Information
ConnexCS Ltd.
📍 Registered Office: 7 Napoleon Drive, Redwood Park, Shrewsbury, Shropshire, SY3 5PH
📞 UK: +44 (0) 203 475 2074
📞 US: +1 408 444 6570