Resources For You

  1. 5 Essential Marketing Strategies for VoIP Businesses

    5 Essential Marketing Strategies for VoIP Businesses

  2. 5 FCC Regulatory Actions Against VoIP and Wholesale Carriers

    5 FCC Regulatory Actions Against VoIP and Wholesale Carriers

  3. 5 Technologies Set to Revolutionise Webphones

    5 Technologies Set to Revolutionise Webphones

  4. 5 Unique Types of VoIP Gateways Explained!

    5 Unique Types of VoIP Gateways Explained!

  5. 5 Ways a Cloud PBX System Benefits Remote Work

    5 Ways a Cloud PBX System Benefits Remote Work

  6. 5 Ways SBCs Facilitate Unified Communications as a Service

    5 Ways SBCs Facilitate Unified Communications as a Service

  7. 5 Ways to Optimise ASR To Grow Profitability

    5 Ways to Optimise ASR To Grow Profitability

  8. 7 Additional Important Components of a VoIP Carrier Network Explained

    7 Additional Important Components of a VoIP Carrier Network Explained

  9. 7 Important Factors to Consider When Implementing LCR

    7 Important Factors to Consider When Implementing LCR

  10. 7 Ways to Optimize AHT

    7 Ways to Optimize AHT

  11. 9 Key Functions of an SBC Explained

    9 Key Functions of an SBC Explained

  12. 10 Factors to Consider While Choosing a Webphone

    10 Factors to Consider While Choosing a Webphone

  13. 10 Important Components of a VoIP Carrier Network Explained

    10 Important Components of a VoIP Carrier Network Explained

  14. 10-Point Security Checklist for VoIP Carriers

    10-Point Security Checklist for VoIP Carriers

  15. 10 Tips For Effective Implementation of LCR

    10 Tips For Effective Implementation of LCR

  16. 10 Webphone Features that Benefit Your Business

    10 Webphone Features that Benefit Your Business

  17. An Out of the Box Telecoms Network

    An Out of the Box Telecoms Network

  18. Are Call Centers Still Relevant in 2023?

    Are Call Centers Still Relevant in 2023?

  19. Automated Dialler vs Manual Dialler - Knowing the 7 Key Differences

    Automated Dialler vs Manual Dialler - Knowing the 7 Key Differences

  20. Call Center vs Contact Center - Understanding the Differences

    Call Center vs Contact Center - Understanding the Differences

  21. Choosing SIP over TCP,TLS and UDP in 2022

    Choosing SIP over TCP,TLS and UDP in 2022

  22. Class 4 Softswitch vs Class 5 Softswitch - Understanding the Difference

    Class 4 Softswitch vs Class 5 Softswitch - Understanding the Difference

  23. Combatting Covid-19 with Carrier-Grade Communications Solutions to Help Users Work Remotely

    Combatting Covid-19 with Carrier-Grade Communications Solutions to Help Users Work Remotely

  24. Comprehensive Cloud Softswitch Documentation

    Comprehensive Cloud Softswitch Documentation

  25. ConnexCS expands AnyEdge SIP Load Balancer to India

    ConnexCS expands AnyEdge SIP Load Balancer to India

  26. ConnexCS for Africa

    ConnexCS for Africa

  27. ConnexCS WebPhone SDK Connector

    ConnexCS WebPhone SDK Connector

  28. Conquer Call Issues: A Beginner's Guide to Reading SIP Traces

    Conquer Call Issues: A Beginner's Guide to Reading SIP Traces

  29. Discover the Different Types of NAT: An Essential Guide for Network Administrators

    Discover the Different Types of NAT: An Essential Guide for Network Administrators

  30. Discussing the Future and Top 9 Benefits of WebRTC

    Discussing the Future and Top 9 Benefits of WebRTC

  31. DNO And DNC Lists - Everything Carriers Should Know

    DNO And DNC Lists - Everything Carriers Should Know

  32. Email and SMS Alerts

    Email and SMS Alerts

  33. Employers' Guide to Winning at Remote Work

    Employers' Guide to Winning at Remote Work

  34. Exploring the Top 10 Types of Web Phones in 2023!

    Exploring the Top 10 Types of Web Phones in 2023!

  35. False Answer Supervision Detection - The Ultimate Tool for Preventing VoIP Fraud

    False Answer Supervision Detection - The Ultimate Tool for Preventing VoIP Fraud

  36. Far-End NAT Traversal - An In-Depth Guide

    Far-End NAT Traversal - An In-Depth Guide

  37. Feature Releases for June 2024

    Feature Releases for June 2024

  38. Feature Releases for July 2024

    Feature Releases for July 2024

  39. From Cost Savings to Mobility - 15 Benefits of Web Phones for Businesses

    From Cost Savings to Mobility - 15 Benefits of Web Phones for Businesses

  40. Get Your FCC Registration Number in 5 Easy Steps!

    Get Your FCC Registration Number in 5 Easy Steps!

  41. How to Build Your API on ConnexCS

    How to Build Your API on ConnexCS

  42. How to Build Your Own Dialer (BYOD) – Part 1

    How to Build Your Own Dialer (BYOD) – Part 1

  43. How to Establish a VoIP Interconnect in 10 Easy Steps

    How to Establish a VoIP Interconnect in 10 Easy Steps

  44. How to Get Operating Company Number (OCN) in 4 Easy Steps

    How to Get Operating Company Number (OCN) in 4 Easy Steps

  45. How to Identify Robocall Scam Traffic - A Comprehensive Guide for Telecom and VoIP Operators

    How to Identify Robocall Scam Traffic - A Comprehensive Guide for Telecom and VoIP Operators

  46. How to Improve CX? Ensure your Call Center Agents are Happy!

    How to Improve CX? Ensure your Call Center Agents are Happy!

  47. How to Prepare for a VoIP Network Security Audit

    How to Prepare for a VoIP Network Security Audit

  48. How to Properly Prepare for Setting up a VoIP Interconnect

    How to Properly Prepare for Setting up a VoIP Interconnect

  49. How to Register for the Robocall Mitigation Database: A step-by-step guide!

    How to Register for the Robocall Mitigation Database: A step-by-step guide!

  50. How to Successfully Implement LCR is 5 Easy Steps

    How to Successfully Implement LCR is 5 Easy Steps

  51. How Using Web Phones Can Benefit These 10 Industries?

    How Using Web Phones Can Benefit These 10 Industries?

  52. How Will AI Voice Agents Impact the Call Center Industry?

    How Will AI Voice Agents Impact the Call Center Industry?

  53. Importance of Balancing Cost Minimization and Reliable Call Quality when implementing LCR

    Importance of Balancing Cost Minimization and Reliable Call Quality when implementing LCR

  54. Introducing ConnexCS WebPhone

    Introducing ConnexCS WebPhone

  55. Introducing ConneXML - The Best TwiML Alternative

    Introducing ConneXML - The Best TwiML Alternative

  56. Introducing Smart CLI Select - An Effective Way to Improve your ASR

    Introducing Smart CLI Select - An Effective Way to Improve your ASR

  57. LTE vs VoLTE: Diving Into The Differences

    LTE vs VoLTE: Diving Into The Differences

  58. Operating Company Numbers (OCN) - Understanding Function, Importance and Relevance

    Operating Company Numbers (OCN) - Understanding Function, Importance and Relevance

  59. Populating Our Support Area With Cloud Softswitch Video Guides

    Populating Our Support Area With Cloud Softswitch Video Guides

  60. Predictive Dialler vs Progressive Dialler - Understanding the Differences

    Predictive Dialler vs Progressive Dialler - Understanding the Differences

  61. Preview Dialler vs Power Dialler - Understanding Top 5 Differences

    Preview Dialler vs Power Dialler - Understanding Top 5 Differences

  62. Rate Card Profit Assurance

    Rate Card Profit Assurance

  63. Redundant Redundancies (Backups of backups)

    Redundant Redundancies (Backups of backups)

  64. Revolutionise Your Outbound Calls - 8 Types of VoIP Diallers Explained

    Revolutionise Your Outbound Calls - 8 Types of VoIP Diallers Explained

  65. Scalability – Grow at Speeds That Suit You

    Scalability – Grow at Speeds That Suit You

  66. ScriptForge – Javascript Routing

    ScriptForge – Javascript Routing

  67. Simplifiying our Softswitch Pricing

    Simplifiying our Softswitch Pricing

  68. SIP 101 - The Best Guide of 2022

    SIP 101 - The Best Guide of 2022

  69. The 3CX Supply Chain Attack - Understanding Everything That Happened

    The 3CX Supply Chain Attack - Understanding Everything That Happened

  70. The 5 Best Strategies for Mitigating Robocall Scams

    The 5 Best Strategies for Mitigating Robocall Scams

  71. The Anatomy of Robocall Scams

    The Anatomy of Robocall Scams

  72. The Art of Cost Optimization - Least Cost Routing and Its 7 Benefits

    The Art of Cost Optimization - Least Cost Routing and Its 7 Benefits

  73. The Best Multi-POP Cloudswitch

    The Best Multi-POP Cloudswitch

  74. The Essential Guide to Business Continuity Plans for VoIP Carriers

    The Essential Guide to Business Continuity Plans for VoIP Carriers

  75. The Essential Guide to Implementing STIR/SHAKEN

    The Essential Guide to Implementing STIR/SHAKEN

  76. The Ultimate Guide to STIR/SHAKEN

    The Ultimate Guide to STIR/SHAKEN

  77. Timeout Protections (SIP Ping, SST)

    Timeout Protections (SIP Ping, SST)

  78. TLS and 2FA Security on the ConnexCS Platform

    TLS and 2FA Security on the ConnexCS Platform

  79. Top 5 Alternative Marketing Strategies for VoIP Businesses

    Top 5 Alternative Marketing Strategies for VoIP Businesses

  80. Top 5 Call Center Challenges and How To Overcome Them

    Top 5 Call Center Challenges and How To Overcome Them

  81. Top 5 Important Types of VoIP Gateways Explained

    Top 5 Important Types of VoIP Gateways Explained

  82. Top 7 Strategies For Ensuring Call Quality While Minimizing Costs with LCR

    Top 7 Strategies For Ensuring Call Quality While Minimizing Costs with LCR

  83. Top 9 Indicators that Help You Identify a Bad Carrier

    Top 9 Indicators that Help You Identify a Bad Carrier

  84. Top 10 Points of Differences Between a Traditional and VoIP Carrier

    Top 10 Points of Differences Between a Traditional and VoIP Carrier

  85. Top 10 Types of Robocall Scams Explained!

    Top 10 Types of Robocall Scams Explained!

  86. Top 10 VoIP Vulnerabilities You Must Know About

    Top 10 VoIP Vulnerabilities You Must Know About

  87. Top Challenges for Carriers in Identifying and Curbing Illegal Robocall Traffic from Upstream Carriers

    Top Challenges for Carriers in Identifying and Curbing Illegal Robocall Traffic from Upstream Carriers

  88. Troubleshooting 4XX Series SIP Call Failures using SIP Traces

    Troubleshooting 4XX Series SIP Call Failures using SIP Traces

  89. Troubleshooting 5XX Series SIP Call Failures using SIP Traces

    Troubleshooting 5XX Series SIP Call Failures using SIP Traces

  90. Understanding Global RTP Servers (Lowest Latency Possible, High Availability)

    Understanding Global RTP Servers (Lowest Latency Possible, High Availability)

  91. Understanding Network Address Translation (NAT) - A Beginner's Guide

    Understanding Network Address Translation (NAT) - A Beginner's Guide

  92. Understanding the 9 Key Objectives of a VoIP Network Security Audit

    Understanding the 9 Key Objectives of a VoIP Network Security Audit

  93. Understanding the Complete Scope of a VoIP Network Security Audit

    Understanding the Complete Scope of a VoIP Network Security Audit

  94. Understanding the Crucial Role of Session Border Controllers in Carrier-Grade VoIP Networks

    Understanding the Crucial Role of Session Border Controllers in Carrier-Grade VoIP Networks

  95. Understanding VoIP Anycast Load Balancing

    Understanding VoIP Anycast Load Balancing

  96. Understanding What a PBX System is and How it Benefits Your Business

    Understanding What a PBX System is and How it Benefits Your Business

  97. Unlocking the Power of Voice - AI Voice Agent Explained

    Unlocking the Power of Voice - AI Voice Agent Explained

  98. VoIP Carrier Network Components - Understanding Session Border Controllers

    VoIP Carrier Network Components - Understanding Session Border Controllers

  99. VoIP Carrier Network Security - How to Conduct Security Audit?

    VoIP Carrier Network Security - How to Conduct Security Audit?

  100. VoIP Carrier's Ultimate Guide to Cleaning Up Their Traffic

    VoIP Carrier's Ultimate Guide to Cleaning Up Their Traffic

  101. VoIP Interconnects - Learning How VoIP Carrier Connect and Exchange Traffic

    VoIP Interconnects - Learning How VoIP Carrier Connect and Exchange Traffic

  102. VoLTE - An Evolution in Voice Communication

    VoLTE - An Evolution in Voice Communication

  103. WebPones Explained: Understanding Web-Based Telephonic Communication

    WebPones Explained: Understanding Web-Based Telephonic Communication

  104. WebRTC 101 - The Best Guide for Beginners

    WebRTC 101 - The Best Guide for Beginners

  105. What Are SIP Traces - A Beginners Guide

    What Are SIP Traces - A Beginners Guide

  106. What Are The Top 10 Essential Call Center KPIs?

    What Are The Top 10 Essential Call Center KPIs?

  107. What Are VoIP Gateways and How Do They Work? A Comprehensive Guide

    What Are VoIP Gateways and How Do They Work? A Comprehensive Guide

  108. What is a Contact Center and Why Does Your Business Need One?

    What is a Contact Center and Why Does Your Business Need One?

  109. What is an AI Outbound Calling System?

    What is an AI Outbound Calling System?

  110. What is Robocall Mitigation Database? A Guide for Carriers and VoIP Operators

    What is Robocall Mitigation Database? A Guide for Carriers and VoIP Operators

WebRTC 101 - The Best Guide for Beginners

WebRTC

There has been a surge in the need for voice and video communication. As the world was forced indoors due to the pandemic, a lot of people had to work from their homes.

At the same time, as people couldn’t socialize, the only option they had left was video and voice calls. This further added to the rise in demand for video and voice calls.

The legacy telecom systems fall short of delivering a convenient, connected and immersive experience . It was thanks to the internet and WebRTC that the world managed to stay connected and social through a global pandemic.

The internet hails WebRTC as the next frontier in digital communication. But what is WebRTC and how does it work?

We’re going to answer these questions and a lot more in this article. Let's begin then, shall we?

What is WebRTC?

WebRTC is an open-source project that allows web browsers and mobile applications to communicate with one another in real time.

With WebRTC voice and video communications can work inside a webpage via direct peer-to-peer communication. This eliminates the need for installing plugins and or downloading native applications.

WebRTC Platform Support

According to the project, their main objectives are as follows:

  • Enable the development of RTC applications for browsers, mobile platforms and IoT devices.
  • Provide a rich and high-quality communication experience to the users.
  • Standardize all RTC communications under a set of common protocols.

On a technical front, WebRTC is an HTML5 JavaScript specification that comes along with a set of web APIs. Combined with the communication protocols, it enables uninterrupted, bidirectional audio and video communication between web browsers.

STUN/TURN servers, JSEP, ICE, SIP, NAT, UDP/TCP, network sockets and more are among the network protocols WebRTC uses.

In terms of applications, WebRTC can be used for click-to-call, peer-to-peer streaming, instant messaging, video conferencing and other audio/video communications.

Now you know what WebRTC is. Let's move ahead and understand how WebRTC works!

How does WebRTC work?

WebRTC has three primary components and each plays an important role in enabling bidirectional voice and video communication.

Let us check these components and see how each one works.

Peer Connection

The primary component of WebRTC is the Peer Connection. This is the component that allows browsers to find each other and establish a direct connection between the two.

As the connection is directly established between the two peers, there is no need for an intermediary service to connect the two.

Once connected, peers can transmit and consume voice, video and other data.

Media Stream

Media Stream is the API that allows a browser or a mobile app to access the device’s camera and microphone.

It monitors and controls all the information of the device concerning the capture and rendering of the media. In most instances, it controls the audio and video data streams but can also control other forms of data streams.

Data Channel

A bidirectional data channel needs to be established after the primary connection has been made. Once this is done, the transmission of media can begin between peers.

WebRTC data channels work on Stream Control Transmission Protocol (SCTP).

We can now move on and understand the entire process step-by-step.

Steps Involved in Establishing Communication via WebRTC

WebRTC is a collection of different technologies and protocols that enable P2P communication. These steps need to happen in a given sequence.

Let’s dig right into it!

WebRTC Diagram

Step 1 - Signaling

Before you can begin exchanging media, you need to establish a connection with your peer. For that you need Signaling.

Signaling involves initiating and managing a communication session. The peer initiating the communication session can use any protocol, but in open-source telecoms, the prefered protocol is SIP, which encapsulates the SDP describing the audio..

The initial packet sent by the peer contains a plethora of information including the following.

  • IP addresses of both peers.
  • Complete session description
  • Media description
  • Data channel description

Signaling allows peers to set up and manage a coordinated bidirectional communication session. Signaling is not a part of WebRTC. Thus, developers can opt for different network protocols for Signaling.

Step 2 - Connecting

Signaling is followed by connecting. Connecting is the process of securing a bidirectional line of communication between peers.

WebRTC communications are P2P and could only use a server for coordination, however in business telecoms it makes more sense to proxy via a server.

In some instances, the two peers can be using different Internet Protocols. In such cases, establishing a direct line of communication becomes difficult as having different NAT firewalls prevents RTC.

WebRTC makes use of the Interactivity Connectivity Establishment (ICE) protocol to combat this. ICE servers find the best and the most direct way two peers can directly communicate with one another. (ICE can be used just by SIP as well)

WebRTC Connection

However, in some cases, ICE servers are unable to find a route to enable P2P communication. In this case, WebRTC can make use of Session Traversal Utilities for NAT (STUN) servers.

A STUN server helps detect your public IP address. Which is important as sometimes your browser does not know this.

However, sometimes even STUN isn’t enough to enable P2P communication. This is most often the case where 2 devices are trying to connect, but they are both behind firewalls, or there is an active attempt to block communications..

In this case, P2P communication can still be established using Traversals Using Relays around NAT (TURN) servers. TURN servers act as traffic relays between the two peers. This enables them to communicate despite network restrictions.

Step 3 - Securing

WebRTC P2P connections are relatively more secure compared to other protocols due to security being implemented as standard. However, this alone doesn’t make them completely invulnerable.

WebRTC’s framework ensures all communication between the two peers is secured. Data and media remain encrypted and confidential at all times as they make their way from peer to peer even if a third party is involved.

WebRTC uses two protocols, SRTP and DTLS. These ensure that communications remain secure and malware-free.

Let’s learn about these protocols!

Datagram Transport Layer Security (DTLS)

Based on TLS, DTLS is a security protocol that secures datagram transport. Applications and services that are delay-sensitive, tunneling applications, etc. find DTLS to be the best solution for security.

DTLS requires both the peers and servers if any involved to agree upon certain values known as ciphers to secure communication.

Secure Real-time Transport Protocol (SRTP)

SRTP provided encryption, message authentication and integrity and replay attack protection to RTP data. SRTP secures the media streams between the two peers.

It encrypts the media streams using the same keys generated by DTLS. This protocol was specifically designed for encrypting RTP data packets.

Step 4 - Communication

Once all the preceding steps have been completed, bidirectional communication can begin between the peers. WebRTC allows users to add or remove media streams anytime during the duration of the communication session.

These media streams are bundled together with two core WebRTC protocols.

Real-Time Communication (RTC)

The RTC protocol is designed to carry real-time delivery of data and media streams such as voice and video.

Real-Time Control Protocol (RTCP)

RTCP allows system or network administrators to monitor the quality of audio or video calls from the collected metadata. This protocol monitors packet losses, latency and other VoIP parameters of concern.

In terms of communication, WebRTC focuses on the following.

  • Quality over latency.
  • The authenticity of messages, media and data.
  • Reduced bandwidth cost.
  • Secured E2E Communication.
  • Coordinating with SDP values and more.

Once the communication has ended, either of the peers can terminate the sessions. Then the direct line of communication will also be terminated immediately.

To Conclude With

Though WebRTC was introduced back in 2011, it wasn’t until recent few years that it became so prominent. The technology is solid and future-proof as it can prove to be pivotal in the transition to Web3.

Being a P2P and decentralized technology, it ticks all the requirements for being a mainstay in the Web3 world.

Moreover, as it is open source and free to use for personal and commercial applications, it may turn into the backbone of future decentralized communication.