Resources For You

  1. 5 Essential Marketing Strategies for VoIP Businesses

    5 Essential Marketing Strategies for VoIP Businesses

  2. 5 FCC Regulatory Actions Against VoIP and Wholesale Carriers

    5 FCC Regulatory Actions Against VoIP and Wholesale Carriers

  3. 5 Technologies Set to Revolutionise Webphones

    5 Technologies Set to Revolutionise Webphones

  4. 5 Unique Types of VoIP Gateways Explained!

    5 Unique Types of VoIP Gateways Explained!

  5. 5 Ways a Cloud PBX System Benefits Remote Work

    5 Ways a Cloud PBX System Benefits Remote Work

  6. 5 Ways SBCs Facilitate Unified Communications as a Service

    5 Ways SBCs Facilitate Unified Communications as a Service

  7. 5 Ways to Optimise ASR To Grow Profitability

    5 Ways to Optimise ASR To Grow Profitability

  8. 7 Additional Important Components of a VoIP Carrier Network Explained

    7 Additional Important Components of a VoIP Carrier Network Explained

  9. 7 Important Factors to Consider When Implementing LCR

    7 Important Factors to Consider When Implementing LCR

  10. 7 New Capabilities an AI Calling System Offers

    7 New Capabilities an AI Calling System Offers

  11. 7 Ways to Optimize AHT

    7 Ways to Optimize AHT

  12. 9 Key Functions of an SBC Explained

    9 Key Functions of an SBC Explained

  13. 10 Benefits of an AI Calling System

    10 Benefits of an AI Calling System

  14. 10 Factors to Consider While Choosing a Webphone

    10 Factors to Consider While Choosing a Webphone

  15. 10 Important Components of a VoIP Carrier Network Explained

    10 Important Components of a VoIP Carrier Network Explained

  16. 10-Point Security Checklist for VoIP Carriers

    10-Point Security Checklist for VoIP Carriers

  17. 10 Tips For Effective Implementation of LCR

    10 Tips For Effective Implementation of LCR

  18. 10 Webphone Features that Benefit Your Business

    10 Webphone Features that Benefit Your Business

  19. AI Guardrails 101 - Introduction to AI Safety Nets

    AI Guardrails 101 - Introduction to AI Safety Nets

  20. AI Guardrails - Types and the Legal Risks They Mitigate

    AI Guardrails - Types and the Legal Risks They Mitigate

  21. An Out of the Box Telecoms Network

    An Out of the Box Telecoms Network

  22. Are Call Centers Still Relevant in 2023?

    Are Call Centers Still Relevant in 2023?

  23. Automated Dialler vs Manual Dialler - Knowing the 7 Key Differences

    Automated Dialler vs Manual Dialler - Knowing the 7 Key Differences

  24. Call Center vs Contact Center - Understanding the Differences

    Call Center vs Contact Center - Understanding the Differences

  25. Choosing SIP over TCP,TLS and UDP in 2022

    Choosing SIP over TCP,TLS and UDP in 2022

  26. Class 4 Softswitch vs Class 5 Softswitch - Understanding the Difference

    Class 4 Softswitch vs Class 5 Softswitch - Understanding the Difference

  27. Combatting Covid-19 with Carrier-Grade Communications Solutions to Help Users Work Remotely

    Combatting Covid-19 with Carrier-Grade Communications Solutions to Help Users Work Remotely

  28. Comprehensive Cloud Softswitch Documentation

    Comprehensive Cloud Softswitch Documentation

  29. ConnexCS expands AnyEdge SIP Load Balancer to India

    ConnexCS expands AnyEdge SIP Load Balancer to India

  30. ConnexCS for Africa

    ConnexCS for Africa

  31. ConnexCS WebPhone SDK Connector

    ConnexCS WebPhone SDK Connector

  32. Conquer Call Issues: A Beginner's Guide to Reading SIP Traces

    Conquer Call Issues: A Beginner's Guide to Reading SIP Traces

  33. Discover the Different Types of NAT: An Essential Guide for Network Administrators

    Discover the Different Types of NAT: An Essential Guide for Network Administrators

  34. Discussing the Future and Top 9 Benefits of WebRTC

    Discussing the Future and Top 9 Benefits of WebRTC

  35. DNO And DNC Lists - Everything Carriers Should Know

    DNO And DNC Lists - Everything Carriers Should Know

  36. Email and SMS Alerts

    Email and SMS Alerts

  37. Employers' Guide to Winning at Remote Work

    Employers' Guide to Winning at Remote Work

  38. Exploring the Top 10 Types of Web Phones in 2023!

    Exploring the Top 10 Types of Web Phones in 2023!

  39. False Answer Supervision Detection - The Ultimate Tool for Preventing VoIP Fraud

    False Answer Supervision Detection - The Ultimate Tool for Preventing VoIP Fraud

  40. Far-End NAT Traversal - An In-Depth Guide

    Far-End NAT Traversal - An In-Depth Guide

  41. Feature Releases for June 2024

    Feature Releases for June 2024

  42. Feature Releases for July 2024

    Feature Releases for July 2024

  43. From Cost Savings to Mobility - 15 Benefits of Web Phones for Businesses

    From Cost Savings to Mobility - 15 Benefits of Web Phones for Businesses

  44. Get Your FCC Registration Number in 5 Easy Steps!

    Get Your FCC Registration Number in 5 Easy Steps!

  45. How to Build Your API on ConnexCS

    How to Build Your API on ConnexCS

  46. How to Build Your Own Dialer (BYOD) – Part 1

    How to Build Your Own Dialer (BYOD) – Part 1

  47. How to Establish a VoIP Interconnect in 10 Easy Steps

    How to Establish a VoIP Interconnect in 10 Easy Steps

  48. How to Get Operating Company Number (OCN) in 4 Easy Steps

    How to Get Operating Company Number (OCN) in 4 Easy Steps

  49. How to Identify Robocall Scam Traffic - A Comprehensive Guide for Telecom and VoIP Operators

    How to Identify Robocall Scam Traffic - A Comprehensive Guide for Telecom and VoIP Operators

  50. How to Improve CX? Ensure your Call Center Agents are Happy!

    How to Improve CX? Ensure your Call Center Agents are Happy!

  51. How to Prepare for a VoIP Network Security Audit

    How to Prepare for a VoIP Network Security Audit

  52. How to Properly Prepare for Setting up a VoIP Interconnect

    How to Properly Prepare for Setting up a VoIP Interconnect

  53. How to Register for the Robocall Mitigation Database: A step-by-step guide!

    How to Register for the Robocall Mitigation Database: A step-by-step guide!

  54. How to Successfully Implement LCR is 5 Easy Steps

    How to Successfully Implement LCR is 5 Easy Steps

  55. How Using Web Phones Can Benefit These 10 Industries?

    How Using Web Phones Can Benefit These 10 Industries?

  56. How Will AI Voice Agents Impact the Call Center Industry?

    How Will AI Voice Agents Impact the Call Center Industry?

  57. Importance of Balancing Cost Minimization and Reliable Call Quality when implementing LCR

    Importance of Balancing Cost Minimization and Reliable Call Quality when implementing LCR

  58. Introducing ConnexCS WebPhone

    Introducing ConnexCS WebPhone

  59. Introducing ConneXML - The Best TwiML Alternative

    Introducing ConneXML - The Best TwiML Alternative

  60. Introducing Smart CLI Select - An Effective Way to Improve your ASR

    Introducing Smart CLI Select - An Effective Way to Improve your ASR

  61. LTE vs VoLTE: Diving Into The Differences

    LTE vs VoLTE: Diving Into The Differences

  62. Navigating Cold Calling - UK Compliance for Call Centers

    Navigating Cold Calling - UK Compliance for Call Centers

  63. Operating Company Numbers (OCN) - Understanding Function, Importance and Relevance

    Operating Company Numbers (OCN) - Understanding Function, Importance and Relevance

  64. Populating Our Support Area With Cloud Softswitch Video Guides

    Populating Our Support Area With Cloud Softswitch Video Guides

  65. Predictive Dialler vs Progressive Dialler - Understanding the Differences

    Predictive Dialler vs Progressive Dialler - Understanding the Differences

  66. Preview Dialler vs Power Dialler - Understanding Top 5 Differences

    Preview Dialler vs Power Dialler - Understanding Top 5 Differences

  67. Rate Card Profit Assurance

    Rate Card Profit Assurance

  68. Redundant Redundancies (Backups of backups)

    Redundant Redundancies (Backups of backups)

  69. Revolutionise Your Outbound Calls - 8 Types of VoIP Diallers Explained

    Revolutionise Your Outbound Calls - 8 Types of VoIP Diallers Explained

  70. Scalability – Grow at Speeds That Suit You

    Scalability – Grow at Speeds That Suit You

  71. ScriptForge – Javascript Routing

    ScriptForge – Javascript Routing

  72. Simplifiying our Softswitch Pricing

    Simplifiying our Softswitch Pricing

  73. SIP 101 - The Best Guide of 2022

    SIP 101 - The Best Guide of 2022

  74. The 3CX Supply Chain Attack - Understanding Everything That Happened

    The 3CX Supply Chain Attack - Understanding Everything That Happened

  75. The 5 Best Strategies for Mitigating Robocall Scams

    The 5 Best Strategies for Mitigating Robocall Scams

  76. The Anatomy of Robocall Scams

    The Anatomy of Robocall Scams

  77. The Art of Cost Optimization - Least Cost Routing and Its 7 Benefits

    The Art of Cost Optimization - Least Cost Routing and Its 7 Benefits

  78. The Best Multi-POP Cloudswitch

    The Best Multi-POP Cloudswitch

  79. The Essential Guide to Business Continuity Plans for VoIP Carriers

    The Essential Guide to Business Continuity Plans for VoIP Carriers

  80. The Essential Guide to Implementing STIR/SHAKEN

    The Essential Guide to Implementing STIR/SHAKEN

  81. The Ultimate Guide to STIR/SHAKEN

    The Ultimate Guide to STIR/SHAKEN

  82. Timeout Protections (SIP Ping, SST)

    Timeout Protections (SIP Ping, SST)

  83. TLS and 2FA Security on the ConnexCS Platform

    TLS and 2FA Security on the ConnexCS Platform

  84. Top 5 Alternative Marketing Strategies for VoIP Businesses

    Top 5 Alternative Marketing Strategies for VoIP Businesses

  85. Top 5 Call Center Challenges and How To Overcome Them

    Top 5 Call Center Challenges and How To Overcome Them

  86. Top 5 Important Types of VoIP Gateways Explained

    Top 5 Important Types of VoIP Gateways Explained

  87. Top 7 Strategies For Ensuring Call Quality While Minimizing Costs with LCR

    Top 7 Strategies For Ensuring Call Quality While Minimizing Costs with LCR

  88. Top 9 Indicators that Help You Identify a Bad Carrier

    Top 9 Indicators that Help You Identify a Bad Carrier

  89. Top 10 Points of Differences Between a Traditional and VoIP Carrier

    Top 10 Points of Differences Between a Traditional and VoIP Carrier

  90. Top 10 Types of Robocall Scams Explained!

    Top 10 Types of Robocall Scams Explained!

  91. Top 10 VoIP Vulnerabilities You Must Know About

    Top 10 VoIP Vulnerabilities You Must Know About

  92. Top Challenges for Carriers in Identifying and Curbing Illegal Robocall Traffic from Upstream Carriers

    Top Challenges for Carriers in Identifying and Curbing Illegal Robocall Traffic from Upstream Carriers

  93. Troubleshooting 4XX Series SIP Call Failures using SIP Traces

    Troubleshooting 4XX Series SIP Call Failures using SIP Traces

  94. Troubleshooting 5XX Series SIP Call Failures using SIP Traces

    Troubleshooting 5XX Series SIP Call Failures using SIP Traces

  95. Understanding Global RTP Servers (Lowest Latency Possible, High Availability)

    Understanding Global RTP Servers (Lowest Latency Possible, High Availability)

  96. Understanding Network Address Translation (NAT) - A Beginner's Guide

    Understanding Network Address Translation (NAT) - A Beginner's Guide

  97. Understanding the 9 Key Objectives of a VoIP Network Security Audit

    Understanding the 9 Key Objectives of a VoIP Network Security Audit

  98. Understanding the Complete Scope of a VoIP Network Security Audit

    Understanding the Complete Scope of a VoIP Network Security Audit

  99. Understanding the Crucial Role of Session Border Controllers in Carrier-Grade VoIP Networks

    Understanding the Crucial Role of Session Border Controllers in Carrier-Grade VoIP Networks

  100. Understanding VoIP Anycast Load Balancing

    Understanding VoIP Anycast Load Balancing

  101. Understanding What a PBX System is and How it Benefits Your Business

    Understanding What a PBX System is and How it Benefits Your Business

  102. Unlocking the Power of Voice - AI Voice Agent Explained

    Unlocking the Power of Voice - AI Voice Agent Explained

  103. VoIP Carrier Network Components - Understanding Session Border Controllers

    VoIP Carrier Network Components - Understanding Session Border Controllers

  104. VoIP Carrier Network Security - How to Conduct Security Audit?

    VoIP Carrier Network Security - How to Conduct Security Audit?

  105. VoIP Carrier's Ultimate Guide to Cleaning Up Their Traffic

    VoIP Carrier's Ultimate Guide to Cleaning Up Their Traffic

  106. VoIP Interconnects - Learning How VoIP Carrier Connect and Exchange Traffic

    VoIP Interconnects - Learning How VoIP Carrier Connect and Exchange Traffic

  107. VoLTE - An Evolution in Voice Communication

    VoLTE - An Evolution in Voice Communication

  108. WebPones Explained: Understanding Web-Based Telephonic Communication

    WebPones Explained: Understanding Web-Based Telephonic Communication

  109. WebRTC 101 - The Best Guide for Beginners

    WebRTC 101 - The Best Guide for Beginners

  110. What Are SIP Traces - A Beginners Guide

    What Are SIP Traces - A Beginners Guide

  111. What Are The Top 10 Essential Call Center KPIs?

    What Are The Top 10 Essential Call Center KPIs?

  112. What Are VoIP Gateways and How Do They Work? A Comprehensive Guide

    What Are VoIP Gateways and How Do They Work? A Comprehensive Guide

  113. What is a Contact Center and Why Does Your Business Need One?

    What is a Contact Center and Why Does Your Business Need One?

  114. What is an AI Calling System?

    What is an AI Calling System?

  115. What is Robocall Mitigation Database? A Guide for Carriers and VoIP Operators

    What is Robocall Mitigation Database? A Guide for Carriers and VoIP Operators

TLS and 2FA Security on the ConnexCS Platform

According to the financial times, telecoms fraud can cost the industry $17bn a year. With this in mind, ConnexCS strive to add as much security to our platform as possible.

We strive to make sure your data and platform are secure. Therefore we use Transport Layer Security (TLS) and 2 factor authentication (2FA) which can increase the layers of security surrounding our services.

TLS

Transport Layer Security is a security protocol which helps protect privacy and data surrounding communication over the internet. It’s primary function is to encrypt data between web applications and servers. TLS can encrypt various communications such as email and voice over IP (VoIP). All ConnexCS interfaces use TLS to encrypt communication.

To learn more about TLS check out this article from Cloudfare.

2FA Security

With an increase in cyber crime and telecoms becoming a key target area, we’ve therefore added 2 Factor Authentication (2FA) to our platform. Additional layers of security can help protect unauthorised access to your software. All of our operators will be required to use two-factor authentication when signing into the system. Two factor authentication is also available for any user accounts using RFC 6238.

2FA works by requesting an additional layer of information which usually involves requesting information a user might carry in person. This could be a code sent to their mobile phone, biometric logins or voice scans. This additional layer of security is becoming evermore popular and decreasing the chances of cyber criminals gaining access.

You or your customers can access 2FA restricted areas by using a variety of platforms including Duo, Yubikey or Google/Microsoft Authenticator.

Further developments of our 2FA now allow users (with iOS 14) to login with Face ID and Touch ID supporting Apple devices. This allows us to provide cross platform support and allows us to provide a smooth login experience regardless of device.

2FA-setup

You can manage your 2FA settings within the ConnexCS control panel.

2FA-security-in-action

Image showcasing Two Factor Authentication in action.

Further developments of our 2FA now allow users to login with Face ID and Touch ID supporting Apple devices. This allows us to provide cross platform support and allows us to provide a smooth login experience regardless of device.

If you’d like to learn more about the protective measures we put in place or any of our Class 4 or Class 5 solutions, feel free to get in touch on the following details.