Resources For You

  1. 5 Essential Marketing Strategies for VoIP Businesses

    5 Essential Marketing Strategies for VoIP Businesses

  2. 5 Technologies Set to Revolutionise Webphones

    5 Technologies Set to Revolutionise Webphones

  3. 5 Unique Types of VoIP Gateways Explained!

    5 Unique Types of VoIP Gateways Explained!

  4. 5 Ways a Cloud PBX System Benefits Remote Work

    5 Ways a Cloud PBX System Benefits Remote Work

  5. 5 Ways SBCs Facilitate Unified Communications as a Service

    5 Ways SBCs Facilitate Unified Communications as a Service

  6. 5 Ways to Optimise ASR To Grow Profitability

    5 Ways to Optimise ASR To Grow Profitability

  7. 7 Additional Important Components of a VoIP Carrier Network Explained

    7 Additional Important Components of a VoIP Carrier Network Explained

  8. 7 Important Factors to Consider When Implementing LCR

    7 Important Factors to Consider When Implementing LCR

  9. 7 Ways to Optimize AHT

    7 Ways to Optimize AHT

  10. 9 Key Functions of an SBC Explained

    9 Key Functions of an SBC Explained

  11. 10 Factors to Consider While Choosing a Webphone

    10 Factors to Consider While Choosing a Webphone

  12. 10 Important Components of a VoIP Carrier Network Explained

    10 Important Components of a VoIP Carrier Network Explained

  13. 10-Point Security Checklist for VoIP Carriers

    10-Point Security Checklist for VoIP Carriers

  14. 10 Tips For Effective Implementation of LCR

    10 Tips For Effective Implementation of LCR

  15. 10 Webphone Features that Benefit Your Business

    10 Webphone Features that Benefit Your Business

  16. An Out of the Box Telecoms Network

    An Out of the Box Telecoms Network

  17. Are Call Centers Still Relevant in 2023?

    Are Call Centers Still Relevant in 2023?

  18. Automated Dialler vs Manual Dialler - Knowing the 7 Key Differences

    Automated Dialler vs Manual Dialler - Knowing the 7 Key Differences

  19. Call Center vs Contact Center - Understanding the Differences

    Call Center vs Contact Center - Understanding the Differences

  20. Choosing SIP over TCP,TLS and UDP in 2022

    Choosing SIP over TCP,TLS and UDP in 2022

  21. Class 4 Softswitch vs Class 5 Softswitch - Understanding the Difference

    Class 4 Softswitch vs Class 5 Softswitch - Understanding the Difference

  22. Combatting Covid-19 with Carrier-Grade Communications Solutions to Help Users Work Remotely

    Combatting Covid-19 with Carrier-Grade Communications Solutions to Help Users Work Remotely

  23. Comprehensive Cloud Softswitch Documentation

    Comprehensive Cloud Softswitch Documentation

  24. ConnexCS expands AnyEdge SIP Load Balancer to India

    ConnexCS expands AnyEdge SIP Load Balancer to India

  25. ConnexCS for Africa

    ConnexCS for Africa

  26. ConnexCS WebPhone SDK Connector

    ConnexCS WebPhone SDK Connector

  27. Discover the Different Types of NAT: An Essential Guide for Network Administrators

    Discover the Different Types of NAT: An Essential Guide for Network Administrators

  28. Discussing the Future and Top 9 Benefits of WebRTC

    Discussing the Future and Top 9 Benefits of WebRTC

  29. DNO And DNC Lists - Everything Carriers Should Know

    DNO And DNC Lists - Everything Carriers Should Know

  30. Email and SMS Alerts

    Email and SMS Alerts

  31. Employers' Guide to Winning at Remote Work

    Employers' Guide to Winning at Remote Work

  32. Exploring the Top 10 Types of Web Phones in 2023!

    Exploring the Top 10 Types of Web Phones in 2023!

  33. False Answer Supervision Detection - The Ultimate Tool for Preventing VoIP Fraud

    False Answer Supervision Detection - The Ultimate Tool for Preventing VoIP Fraud

  34. Far-End NAT Traversal - An In-Depth Guide

    Far-End NAT Traversal - An In-Depth Guide

  35. Feature Releases for June 2024

    Feature Releases for June 2024

  36. From Cost Savings to Mobility - 15 Benefits of Web Phones for Businesses

    From Cost Savings to Mobility - 15 Benefits of Web Phones for Businesses

  37. Get Your FCC Registration Number in 5 Easy Steps!

    Get Your FCC Registration Number in 5 Easy Steps!

  38. How to Build Your API on ConnexCS

    How to Build Your API on ConnexCS

  39. How to Build Your Own Dialer (BYOD) – Part 1

    How to Build Your Own Dialer (BYOD) – Part 1

  40. How to Establish a VoIP Interconnect in 10 Easy Steps

    How to Establish a VoIP Interconnect in 10 Easy Steps

  41. How to Get Operating Company Number (OCN) in 4 Easy Steps

    How to Get Operating Company Number (OCN) in 4 Easy Steps

  42. How to Identify Robocall Scam Traffic - A Comprehensive Guide for Telecom and VoIP Operators

    How to Identify Robocall Scam Traffic - A Comprehensive Guide for Telecom and VoIP Operators

  43. How to Improve CX? Ensure your Call Center Agents are Happy!

    How to Improve CX? Ensure your Call Center Agents are Happy!

  44. How to Prepare for a VoIP Network Security Audit

    How to Prepare for a VoIP Network Security Audit

  45. How to Properly Prepare for Setting up a VoIP Interconnect

    How to Properly Prepare for Setting up a VoIP Interconnect

  46. How to Register for the Robocall Mitigation Database: A step-by-step guide!

    How to Register for the Robocall Mitigation Database: A step-by-step guide!

  47. How to Successfully Implement LCR is 5 Easy Steps

    How to Successfully Implement LCR is 5 Easy Steps

  48. How Using Web Phones Can Benefit These 10 Industries?

    How Using Web Phones Can Benefit These 10 Industries?

  49. Importance of Balancing Cost Minimization and Reliable Call Quality when implementing LCR

    Importance of Balancing Cost Minimization and Reliable Call Quality when implementing LCR

  50. Introducing ConnexCS WebPhone

    Introducing ConnexCS WebPhone

  51. Introducing ConneXML - The Best TwiML Alternative

    Introducing ConneXML - The Best TwiML Alternative

  52. Introducing Smart CLI Select - An Effective Way to Improve your ASR

    Introducing Smart CLI Select - An Effective Way to Improve your ASR

  53. LTE vs VoLTE: Diving Into The Differences

    LTE vs VoLTE: Diving Into The Differences

  54. Operating Company Numbers (OCN) - Understanding Function, Importance and Relevance

    Operating Company Numbers (OCN) - Understanding Function, Importance and Relevance

  55. Populating Our Support Area With Cloud Softswitch Video Guides

    Populating Our Support Area With Cloud Softswitch Video Guides

  56. Predictive Dialler vs Progressive Dialler - Understanding the Differences

    Predictive Dialler vs Progressive Dialler - Understanding the Differences

  57. Preview Dialler vs Power Dialler - Understanding Top 5 Differences

    Preview Dialler vs Power Dialler - Understanding Top 5 Differences

  58. Rate Card Profit Assurance

    Rate Card Profit Assurance

  59. Redundant Redundancies (Backups of backups)

    Redundant Redundancies (Backups of backups)

  60. Revolutionise Your Outbound Calls - 8 Types of VoIP Diallers Explained

    Revolutionise Your Outbound Calls - 8 Types of VoIP Diallers Explained

  61. Scalability – Grow at Speeds That Suit You

    Scalability – Grow at Speeds That Suit You

  62. ScriptForge – Javascript Routing

    ScriptForge – Javascript Routing

  63. Simplifiying our Softswitch Pricing

    Simplifiying our Softswitch Pricing

  64. SIP 101 - The Best Guide of 2022

    SIP 101 - The Best Guide of 2022

  65. The 3CX Supply Chain Attack - Understanding Everything That Happened

    The 3CX Supply Chain Attack - Understanding Everything That Happened

  66. The 5 Best Strategies for Mitigating Robocall Scams

    The 5 Best Strategies for Mitigating Robocall Scams

  67. The Anatomy of Robocall Scams

    The Anatomy of Robocall Scams

  68. The Art of Cost Optimization - Least Cost Routing and Its 7 Benefits

    The Art of Cost Optimization - Least Cost Routing and Its 7 Benefits

  69. The Best Multi-POP Cloudswitch

    The Best Multi-POP Cloudswitch

  70. The Essential Guide to Business Continuity Plans for VoIP Carriers

    The Essential Guide to Business Continuity Plans for VoIP Carriers

  71. The Essential Guide to Implementing STIR/SHAKEN

    The Essential Guide to Implementing STIR/SHAKEN

  72. The Ultimate Guide to STIR/SHAKEN

    The Ultimate Guide to STIR/SHAKEN

  73. Timeout Protections (SIP Ping, SST)

    Timeout Protections (SIP Ping, SST)

  74. TLS and 2FA Security on the ConnexCS Platform

    TLS and 2FA Security on the ConnexCS Platform

  75. Top 5 Alternative Marketing Strategies for VoIP Businesses

    Top 5 Alternative Marketing Strategies for VoIP Businesses

  76. Top 5 Call Center Challenges and How To Overcome Them

    Top 5 Call Center Challenges and How To Overcome Them

  77. Top 5 Important Types of VoIP Gateways Explained

    Top 5 Important Types of VoIP Gateways Explained

  78. Top 7 Strategies For Ensuring Call Quality While Minimizing Costs with LCR

    Top 7 Strategies For Ensuring Call Quality While Minimizing Costs with LCR

  79. Top 9 Indicators that Help You Identify a Bad Carrier

    Top 9 Indicators that Help You Identify a Bad Carrier

  80. Top 10 Points of Differences Between a Traditional and VoIP Carrier

    Top 10 Points of Differences Between a Traditional and VoIP Carrier

  81. Top 10 Types of Robocall Scams Explained!

    Top 10 Types of Robocall Scams Explained!

  82. Top 10 VoIP Vulnerabilities You Must Know About

    Top 10 VoIP Vulnerabilities You Must Know About

  83. Understanding Global RTP Servers (Lowest Latency Possible, High Availability)

    Understanding Global RTP Servers (Lowest Latency Possible, High Availability)

  84. Understanding Network Address Translation (NAT) - A Beginner's Guide

    Understanding Network Address Translation (NAT) - A Beginner's Guide

  85. Understanding the 9 Key Objectives of a VoIP Network Security Audit

    Understanding the 9 Key Objectives of a VoIP Network Security Audit

  86. Understanding the Complete Scope of a VoIP Network Security Audit

    Understanding the Complete Scope of a VoIP Network Security Audit

  87. Understanding the Crucial Role of Session Border Controllers in Carrier-Grade VoIP Networks

    Understanding the Crucial Role of Session Border Controllers in Carrier-Grade VoIP Networks

  88. Understanding VoIP Anycast Load Balancing

    Understanding VoIP Anycast Load Balancing

  89. Understanding What a PBX System is and How it Benefits Your Business

    Understanding What a PBX System is and How it Benefits Your Business

  90. VoIP Carrier Network Components - Understanding Session Border Controllers

    VoIP Carrier Network Components - Understanding Session Border Controllers

  91. VoIP Carrier Network Security - How to Conduct Security Audit?

    VoIP Carrier Network Security - How to Conduct Security Audit?

  92. VoIP Carrier's Ultimate Guide to Cleaning Up Their Traffic

    VoIP Carrier's Ultimate Guide to Cleaning Up Their Traffic

  93. VoIP Interconnects - Learning How VoIP Carrier Connect and Exchange Traffic

    VoIP Interconnects - Learning How VoIP Carrier Connect and Exchange Traffic

  94. VoLTE - An Evolution in Voice Communication

    VoLTE - An Evolution in Voice Communication

  95. WebPones Explained: Understanding Web-Based Telephonic Communication

    WebPones Explained: Understanding Web-Based Telephonic Communication

  96. WebRTC 101 - The Best Guide for Beginners

    WebRTC 101 - The Best Guide for Beginners

  97. What Are SIP Traces - A Beginners Guide

    What Are SIP Traces - A Beginners Guide

  98. What Are The Top 10 Essential Call Center KPIs?

    What Are The Top 10 Essential Call Center KPIs?

  99. What Are VoIP Gateways and How Do They Work? A Comprehensive Guide

    What Are VoIP Gateways and How Do They Work? A Comprehensive Guide

  100. What is a Contact Center and Why Does Your Business Need One?

    What is a Contact Center and Why Does Your Business Need One?

  101. What is Robocall Mitigation Database? A Guide for Carriers and VoIP Operators

    What is Robocall Mitigation Database? A Guide for Carriers and VoIP Operators

5 Ways a Cloud PBX System Benefits Remote Work

A lot of people believe that it was the Covid Pandemic that led to the rise of Work from Home. That, however, is further from the truth. In fact, remote and work-from-home jobs have grown by 173% from 2005 to 2018.

So it is safe to say that the Pandemic is not completely responsible for this shift in work culture.

Working remotely is a change that is here to stay. People have the option to work from their homes now. They can even opt for a workcation and work from their preferred holiday destinations.

This change is beneficial for both the employees and employers. However, to maximize these benefits, one needs a robust and feature-rich communication system.

Before we learn about what system can maximize the benefits of Remote Work, let's take a sneak peek at all the benefits of it for employers!

7 Ways Remote Work Benefits Employers

It is a known fact that Remote Work benefits employees tremendously. However, the benefits that an employer enjoys due to remote work fly under the radar.

Let's check all the ways remote work is beneficial to employers!

Improved Productivity and Performance

There are multiple studies conducted over the past two years about how remote work affects productivity and performance.

When these studies began people thought remote work would lead to a decline in productivity and performance.

Improved Productivity

However, while there was a dip initially, once employees adjusted to the remote work environment their productivity and performance increased drastically.

Different studies have come to different conclusions in terms of how much productivity and performance increase in a remote work environment. The results range from anywhere between 50-70% for productivity and 15-30% in terms of performance.

Overall, having a more productive workforce is a win for any employer.

Cost Savings

Running an office involves a lot of costs. There are fixed costs such as the rent and upkeep which can be high. Then there are the utility costs that will fluctuate according to the season but still add to your expenses.

There are other costs that a lot of people forget about. If we consider how much time is wasted in the “water cooler talks” or “smoke breaks”, it adds up and a lot of productivity is lost.

Cost Savings

Commuting to the office can also lower productivity. No one likes to be stuck in traffic, commuting tires one out and can thus lower an employee’s productivity.

Remote work eliminates most of these costs completely. If reports are to be believed, an employer saves $11,000 on average, annually, for every employee working from home.

Higher Employee Retention Rate

A lot of young employees found their first employment amidst a pandemic. The only work culture they have known so far is remote working.

Moreover, a lot of older employees also took a serious liking to the remote work environment. Considering the other added benefits of working from home, it raised the quality of life significantly.

Higher Retention

The situation now is so that people don’t wish to go back and work from offices. A lot of employers tried to force employees back into offices only to face a severe backlash in the form of mass resignations.

Offering the opportunity to let employees choose to work from home is a requirement now. Employers offering this opportunity have experienced a higher employee retention rate compared to those who don't.

Bigger Talent Pool

A work-from-office environment requires you to hire people from your local talent pool. If your firm is in the growth phase, chances are you won’t find everyone you need in your local talent pool.

Remote work opens up your organization to a wider global talent pool. This makes it easy to find people who’re a perfect fit for your requirements.

Talent Pool

Moreover, chances are you might be able to hire someone remotely for significantly lower costs than hiring locally.

Global Market Insights

Relying on news and reports to know what is happening around the world is not a reliable option. A lot of the insights you may require can be filtered out.

When you have a global workforce working remotely, you have access to all the insights they can provide you about their local market.

Insights

Moreover, the information they provide comes from the actual ground zero and is unfiltered. This can help your firm tremendously in case you have global operations.

A Healthier and Happier Workforce

Remote Work allows employees to work from the comfort of their homes. Moreover, as they don’t have to commute, they have higher energy levels and are not exposed to pollution.

No commute equates to more free time for them. They can have a better work-life balance and dedicate time to their families and fitness.

Happy Workforce

As a result, you have a workforce that is not only happy but healthy. This translates to fewer sick leaves and higher levels of performance from employees.

A Sustainable Business

Sadly a lot of businesses undermine sustainability. It is known for a fact that businesses have always prioritized profits over sustainability. Remote work offers an opportunity to raise profits while becoming more sustainable ventures.

How exactly?

Office spaces have a carbon footprint of about 830 million metric tonnes of CO2. Add in the carbon footprint of their power sources and the figure swells further. Remote work eliminates the need for offices at scale.

Sustainable Business

Lower requirement for office spaces means there won't be many large offices built. This equates to more space for housing and public spaces.

Thus, eliminating the need for offices at such a high scale reduces the carbon footprints of any business significantly.

With that, we have covered the top ways in which remote work benefits employers. We can now take a look at how a Cloud PBX benefits remote work.

Understanding the Benefits of a Cloud PBX for Remote Work

Communication is the most crucial aspect of any work environment. Remote working has further increased the importance of communication.

Let us see how having a Cloud PBX benefits Remote Work!

Seamless Communication

Most small to medium businesses still have their employees use their personal phones to communicate with clients and internally. While they are compensated for the same, the communication is not seamless.

An employee may have to use several apps for each form of communication. One for video calls, one for VoIP voice, one for instant messaging and so on.

Seamless Communication

Opting for a cloud PBX eliminates this issue. With A cloud PBX, you have all your communication in one place.

No matter where your employees are situated, with a cloud PBX, they’ll be able to communicate internally and externally in any form they need to.

Offers More Versatility

Many communication platforms serve businesses. However, they mostly specialize in one form of communication. The same isn't the case with a Cloud PBX.

A Cloud PBX is capable of handling any form of communication possible over the Internet Protocol. This versatility offered by a Cloud PBX is not available in any off-the-shelf communication platform.

Versatality

Voice calls, video calls, conference calls, video conferences, instant messaging and other forms of communication are all possible using a Cloud PBX.

Moreover, all these capabilities extend not just internally but externally as well. Thus, communication inside the firm and with clients becomes more effective.

Promotes Socialization within the Organization

While remote work is amazing and benefits every party in multiple ways, there is a downside to it. Remote employees are unable to get a healthy amount of socialization.

A work-from-office environment too does not guarantee healthy levels of socialization. As humans, we need a good amount of socialization to be mentally and emotionally healthy.

Socialization

A Cloud PBX enables remote employees to seamlessly connect with one another in any form or way they desire. Having this ability ensures everyone can comfortably connect and socialize with their team members.

The fact that VoIP communication is very affordable makes this a good bet for the employer as well.

A Slew of Useful Features

Any off-the-shelf communication platform is limited in terms of features. A cloud PBX on the other hand offers a lot of useful features. Let us take a look at those.

Intelligent Routing - A Cloud PBX can connect customers with the right engineer or executive effectively. It checks the availability of the support executives before routing calls to their endpoint.

Voicemail - There are times when a customer or client needs to reach someone in particular but they’re either busy or unavailable. In this case, the voicemail facility allows the client or customer to leave a message for the person they need assistance.

Features

IVR - The Interactive Voice Response feature allows you to set up an interactive menu that the customers can navigate through. You can offer troubleshooting guides or direct them to the best problem solver using an IVR.

Call Queuing - All incoming calls can be queued intelligently and prioritized as per their urgency. There are also other ways of queuing calls and it allows for more control over the flow of call traffic through your system.

These were among the top most beneficial features that a Cloud PBX offers. Depending upon the service provider you may even be offered more features.

Secure and Always Available

Yes, off-the-shelf communication platforms are secure but you don’t have any control over the level of security. With a Cloud PBX, you have complete control over the security of your internal and external communication.

You have control over the network and media transfer protocols. You may choose to heavily encrypt some lines of communication while leaving the others safe.

Secure

Another benefit is that a Cloud PBX is always available. As it runs on the cloud, it is not affected by any local changes or hardware failures.

ConnexCS’s Cloud PBX even offers Anycast, which means regardless of where your employees are, they will always have complete communication capabilities.

Final Word

Remote work is a shift in the work culture that is turning into an industry norm. The benefits of remote work are well known for the employees but we even highlighted the benefits for employers in this article.

Communication sits at the core of any remote work environment. It is safe to say that getting the best communication solution for remote working needs is imperative.

The perfect solution for these requirements is a Cloud PBX. With all its benefits highlighted clearly, we hope you now know why you should get one for your remote workforce.