Resources For You

  1. 5 Essential Marketing Strategies for VoIP Businesses

    5 Essential Marketing Strategies for VoIP Businesses

  2. 5 Technologies Set to Revolutionise Webphones

    5 Technologies Set to Revolutionise Webphones

  3. 5 Unique Types of VoIP Gateways Explained!

    5 Unique Types of VoIP Gateways Explained!

  4. 5 Ways a Cloud PBX System Benefits Remote Work

    5 Ways a Cloud PBX System Benefits Remote Work

  5. 5 Ways SBCs Facilitate Unified Communications as a Service

    5 Ways SBCs Facilitate Unified Communications as a Service

  6. 5 Ways to Optimise ASR To Grow Profitability

    5 Ways to Optimise ASR To Grow Profitability

  7. 7 Additional Important Components of a VoIP Carrier Network Explained

    7 Additional Important Components of a VoIP Carrier Network Explained

  8. 7 Important Factors to Consider When Implementing LCR

    7 Important Factors to Consider When Implementing LCR

  9. 7 Ways to Optimize AHT

    7 Ways to Optimize AHT

  10. 9 Key Functions of an SBC Explained

    9 Key Functions of an SBC Explained

  11. 10 Factors to Consider While Choosing a Webphone

    10 Factors to Consider While Choosing a Webphone

  12. 10 Important Components of a VoIP Carrier Network Explained

    10 Important Components of a VoIP Carrier Network Explained

  13. 10-Point Security Checklist for VoIP Carriers

    10-Point Security Checklist for VoIP Carriers

  14. 10 Tips For Effective Implementation of LCR

    10 Tips For Effective Implementation of LCR

  15. 10 Webphone Features that Benefit Your Business

    10 Webphone Features that Benefit Your Business

  16. An Out of the Box Telecoms Network

    An Out of the Box Telecoms Network

  17. Are Call Centers Still Relevant in 2023?

    Are Call Centers Still Relevant in 2023?

  18. Automated Dialler vs Manual Dialler - Knowing the 7 Key Differences

    Automated Dialler vs Manual Dialler - Knowing the 7 Key Differences

  19. Call Center vs Contact Center - Understanding the Differences

    Call Center vs Contact Center - Understanding the Differences

  20. Choosing SIP over TCP,TLS and UDP in 2022

    Choosing SIP over TCP,TLS and UDP in 2022

  21. Class 4 Softswitch vs Class 5 Softswitch - Understanding the Difference

    Class 4 Softswitch vs Class 5 Softswitch - Understanding the Difference

  22. Combatting Covid-19 with Carrier-Grade Communications Solutions to Help Users Work Remotely

    Combatting Covid-19 with Carrier-Grade Communications Solutions to Help Users Work Remotely

  23. Comprehensive Cloud Softswitch Documentation

    Comprehensive Cloud Softswitch Documentation

  24. ConnexCS expands AnyEdge SIP Load Balancer to India

    ConnexCS expands AnyEdge SIP Load Balancer to India

  25. ConnexCS for Africa

    ConnexCS for Africa

  26. ConnexCS WebPhone SDK Connector

    ConnexCS WebPhone SDK Connector

  27. Discover the Different Types of NAT: An Essential Guide for Network Administrators

    Discover the Different Types of NAT: An Essential Guide for Network Administrators

  28. Discussing the Future and Top 9 Benefits of WebRTC

    Discussing the Future and Top 9 Benefits of WebRTC

  29. DNO And DNC Lists - Everything Carriers Should Know

    DNO And DNC Lists - Everything Carriers Should Know

  30. Email and SMS Alerts

    Email and SMS Alerts

  31. Employers' Guide to Winning at Remote Work

    Employers' Guide to Winning at Remote Work

  32. Exploring the Top 10 Types of Web Phones in 2023!

    Exploring the Top 10 Types of Web Phones in 2023!

  33. False Answer Supervision Detection - The Ultimate Tool for Preventing VoIP Fraud

    False Answer Supervision Detection - The Ultimate Tool for Preventing VoIP Fraud

  34. Far-End NAT Traversal - An In-Depth Guide

    Far-End NAT Traversal - An In-Depth Guide

  35. Feature Releases for June 2024

    Feature Releases for June 2024

  36. From Cost Savings to Mobility - 15 Benefits of Web Phones for Businesses

    From Cost Savings to Mobility - 15 Benefits of Web Phones for Businesses

  37. Get Your FCC Registration Number in 5 Easy Steps!

    Get Your FCC Registration Number in 5 Easy Steps!

  38. How to Build Your API on ConnexCS

    How to Build Your API on ConnexCS

  39. How to Build Your Own Dialer (BYOD) – Part 1

    How to Build Your Own Dialer (BYOD) – Part 1

  40. How to Establish a VoIP Interconnect in 10 Easy Steps

    How to Establish a VoIP Interconnect in 10 Easy Steps

  41. How to Get Operating Company Number (OCN) in 4 Easy Steps

    How to Get Operating Company Number (OCN) in 4 Easy Steps

  42. How to Identify Robocall Scam Traffic - A Comprehensive Guide for Telecom and VoIP Operators

    How to Identify Robocall Scam Traffic - A Comprehensive Guide for Telecom and VoIP Operators

  43. How to Improve CX? Ensure your Call Center Agents are Happy!

    How to Improve CX? Ensure your Call Center Agents are Happy!

  44. How to Prepare for a VoIP Network Security Audit

    How to Prepare for a VoIP Network Security Audit

  45. How to Properly Prepare for Setting up a VoIP Interconnect

    How to Properly Prepare for Setting up a VoIP Interconnect

  46. How to Register for the Robocall Mitigation Database: A step-by-step guide!

    How to Register for the Robocall Mitigation Database: A step-by-step guide!

  47. How to Successfully Implement LCR is 5 Easy Steps

    How to Successfully Implement LCR is 5 Easy Steps

  48. How Using Web Phones Can Benefit These 10 Industries?

    How Using Web Phones Can Benefit These 10 Industries?

  49. Importance of Balancing Cost Minimization and Reliable Call Quality when implementing LCR

    Importance of Balancing Cost Minimization and Reliable Call Quality when implementing LCR

  50. Introducing ConnexCS WebPhone

    Introducing ConnexCS WebPhone

  51. Introducing ConneXML - The Best TwiML Alternative

    Introducing ConneXML - The Best TwiML Alternative

  52. Introducing Smart CLI Select - An Effective Way to Improve your ASR

    Introducing Smart CLI Select - An Effective Way to Improve your ASR

  53. LTE vs VoLTE: Diving Into The Differences

    LTE vs VoLTE: Diving Into The Differences

  54. Operating Company Numbers (OCN) - Understanding Function, Importance and Relevance

    Operating Company Numbers (OCN) - Understanding Function, Importance and Relevance

  55. Populating Our Support Area With Cloud Softswitch Video Guides

    Populating Our Support Area With Cloud Softswitch Video Guides

  56. Predictive Dialler vs Progressive Dialler - Understanding the Differences

    Predictive Dialler vs Progressive Dialler - Understanding the Differences

  57. Preview Dialler vs Power Dialler - Understanding Top 5 Differences

    Preview Dialler vs Power Dialler - Understanding Top 5 Differences

  58. Rate Card Profit Assurance

    Rate Card Profit Assurance

  59. Redundant Redundancies (Backups of backups)

    Redundant Redundancies (Backups of backups)

  60. Revolutionise Your Outbound Calls - 8 Types of VoIP Diallers Explained

    Revolutionise Your Outbound Calls - 8 Types of VoIP Diallers Explained

  61. Scalability – Grow at Speeds That Suit You

    Scalability – Grow at Speeds That Suit You

  62. ScriptForge – Javascript Routing

    ScriptForge – Javascript Routing

  63. Simplifiying our Softswitch Pricing

    Simplifiying our Softswitch Pricing

  64. SIP 101 - The Best Guide of 2022

    SIP 101 - The Best Guide of 2022

  65. The 3CX Supply Chain Attack - Understanding Everything That Happened

    The 3CX Supply Chain Attack - Understanding Everything That Happened

  66. The 5 Best Strategies for Mitigating Robocall Scams

    The 5 Best Strategies for Mitigating Robocall Scams

  67. The Anatomy of Robocall Scams

    The Anatomy of Robocall Scams

  68. The Art of Cost Optimization - Least Cost Routing and Its 7 Benefits

    The Art of Cost Optimization - Least Cost Routing and Its 7 Benefits

  69. The Best Multi-POP Cloudswitch

    The Best Multi-POP Cloudswitch

  70. The Essential Guide to Business Continuity Plans for VoIP Carriers

    The Essential Guide to Business Continuity Plans for VoIP Carriers

  71. The Essential Guide to Implementing STIR/SHAKEN

    The Essential Guide to Implementing STIR/SHAKEN

  72. The Ultimate Guide to STIR/SHAKEN

    The Ultimate Guide to STIR/SHAKEN

  73. Timeout Protections (SIP Ping, SST)

    Timeout Protections (SIP Ping, SST)

  74. TLS and 2FA Security on the ConnexCS Platform

    TLS and 2FA Security on the ConnexCS Platform

  75. Top 5 Alternative Marketing Strategies for VoIP Businesses

    Top 5 Alternative Marketing Strategies for VoIP Businesses

  76. Top 5 Call Center Challenges and How To Overcome Them

    Top 5 Call Center Challenges and How To Overcome Them

  77. Top 5 Important Types of VoIP Gateways Explained

    Top 5 Important Types of VoIP Gateways Explained

  78. Top 7 Strategies For Ensuring Call Quality While Minimizing Costs with LCR

    Top 7 Strategies For Ensuring Call Quality While Minimizing Costs with LCR

  79. Top 9 Indicators that Help You Identify a Bad Carrier

    Top 9 Indicators that Help You Identify a Bad Carrier

  80. Top 10 Points of Differences Between a Traditional and VoIP Carrier

    Top 10 Points of Differences Between a Traditional and VoIP Carrier

  81. Top 10 Types of Robocall Scams Explained!

    Top 10 Types of Robocall Scams Explained!

  82. Top 10 VoIP Vulnerabilities You Must Know About

    Top 10 VoIP Vulnerabilities You Must Know About

  83. Understanding Global RTP Servers (Lowest Latency Possible, High Availability)

    Understanding Global RTP Servers (Lowest Latency Possible, High Availability)

  84. Understanding Network Address Translation (NAT) - A Beginner's Guide

    Understanding Network Address Translation (NAT) - A Beginner's Guide

  85. Understanding the 9 Key Objectives of a VoIP Network Security Audit

    Understanding the 9 Key Objectives of a VoIP Network Security Audit

  86. Understanding the Complete Scope of a VoIP Network Security Audit

    Understanding the Complete Scope of a VoIP Network Security Audit

  87. Understanding the Crucial Role of Session Border Controllers in Carrier-Grade VoIP Networks

    Understanding the Crucial Role of Session Border Controllers in Carrier-Grade VoIP Networks

  88. Understanding VoIP Anycast Load Balancing

    Understanding VoIP Anycast Load Balancing

  89. Understanding What a PBX System is and How it Benefits Your Business

    Understanding What a PBX System is and How it Benefits Your Business

  90. VoIP Carrier Network Components - Understanding Session Border Controllers

    VoIP Carrier Network Components - Understanding Session Border Controllers

  91. VoIP Carrier Network Security - How to Conduct Security Audit?

    VoIP Carrier Network Security - How to Conduct Security Audit?

  92. VoIP Carrier's Ultimate Guide to Cleaning Up Their Traffic

    VoIP Carrier's Ultimate Guide to Cleaning Up Their Traffic

  93. VoIP Interconnects - Learning How VoIP Carrier Connect and Exchange Traffic

    VoIP Interconnects - Learning How VoIP Carrier Connect and Exchange Traffic

  94. VoLTE - An Evolution in Voice Communication

    VoLTE - An Evolution in Voice Communication

  95. WebPones Explained: Understanding Web-Based Telephonic Communication

    WebPones Explained: Understanding Web-Based Telephonic Communication

  96. WebRTC 101 - The Best Guide for Beginners

    WebRTC 101 - The Best Guide for Beginners

  97. What Are SIP Traces - A Beginners Guide

    What Are SIP Traces - A Beginners Guide

  98. What Are The Top 10 Essential Call Center KPIs?

    What Are The Top 10 Essential Call Center KPIs?

  99. What Are VoIP Gateways and How Do They Work? A Comprehensive Guide

    What Are VoIP Gateways and How Do They Work? A Comprehensive Guide

  100. What is a Contact Center and Why Does Your Business Need One?

    What is a Contact Center and Why Does Your Business Need One?

  101. What is Robocall Mitigation Database? A Guide for Carriers and VoIP Operators

    What is Robocall Mitigation Database? A Guide for Carriers and VoIP Operators

5 Technologies Set to Revolutionise Webphones

One could say that the tech world somewhat resembles the Marvel Cinematic Universe or maybe it was the MCU who took inspiration from it. You must be aware of how superheroes in the MCU make surprise appearances in other superhero movies.

The same is true for technologies as well. You have AI making cameos in ML and the other way around. Then you have blockchain technology almost everywhere like Stan Lee just not as subtle or welcoming.

The point is, every technology helps improve others at some point in time. In recent years, web phones have taken centre stage thanks to so many preferring to work remotely or from home.

As a result, new technologies have started to flock around web phones. The question we now have is what are the most promising among these technologies and how are they set to improve web phones.

We will be taking a look at these technologies and discussing how they improve web phones in this article.

Let’s begin then, shall we?

1. Artificial Intelligence (AI) Integration

AI

Seems like yesterday when Apple announced Siri and we got a sweet taste of how AI would be transforming our lives in the future. Fast forward to 2023 and we have ChatGPT, Bard and Bing taking up the headlines every other day.

Artificial Intelligence (AI) is a rapidly evolving field. It won't be long before we have AI handling all our communication via web phones. With AI, it's fair to expect tremendous improvements in terms of performance, functionality and user experience.

One of the most common uses of AI in web phones is through personal assistants, such as Siri, Google Assistant, and Alexa. These assistants use natural language processing and machine learning algorithms to manage communication.

What does this mean for you? You won’t have to answer calls from pesky insurance salesmen. You can just have your AI assistant answer calls and note down the details of the discussion for you to review later.

AI is also used in webphone cameras to recognize faces, objects, and scenes, and adjust camera settings accordingly.

Additionally, some web phones use AI to enhance image quality, reduce noise, and add special effects. I'm sure you don't want your clients to see the pile of laundry you’re yet to fold while on the video call.

Voice recognition is another area where AI is being used in web phones. AI-powered voice recognition technology enables voice-based commands and searches.

Moreover, AI is better at recognizing different accents and dialects, improving accuracy over time as it learns from user inputs.

2. Augmented Reality (AR)

AR

Unlike its other cousin, VR, AR technology has been successful at finding commercial applications and presenting viable use cases for the masses.

Augmented Reality (AR) technology is being used to enhance the utility of web phones. With AR, web phones can now provide a more interactive and immersive experience.

Perhaps the best application of this capability may prove to be the retail sector. The internet allowed people to shop from the comfort of their homes. However, the “retail” experience of going to the store and trying things out was still lacking.

Web phones powered by AR are promising to make up for this. The fashion retail industry stands to gain a lot from this capability. Soon users will be able to virtually try on clothes and check how they look in them.

The same is true for different shades of lipsticks and other beauty products. This should come as a big relief for all the men who won't have to sit outside the trail room for hours and wait for their partners to finalise a dress.

Fashion retail isn't the only industry that will benefit from AR-powered web phones. Basically, any industry that can visually show its products to customers in an immersive manner will benefit from this.

Two examples of such industries are real-estate and education. We’re long past the old days of having to imagine scientific concepts and phenomena. Blackboards have been replaced by smart displays in our classrooms and AR will take things further.

Distance learning will now become as effective and interactive as being in a classroom and learning with your peers. We won't even have to cut open frogs to learn more about anatomy for our biology practicals.

For real estate, it gets more lucrative. Developers will be able to provide tours of respective properties to potential buyers even before they’re built. Being able to experience the final property will also prove reassuring to the buyers.

All in all, web phones and AR have the most promises and capabilities to offer. Unlike VR, I'm more confident that AR will prove to be more useful.

3. Blockchain Technology

Blockchain

No, I'm not a crypto bro trying to stick blockchain technology with every other tech possible. So hear me out as this technology might actually prove to be useful when bundled with web phones.

We won’t be diving into what blockchain technology is in this article. There are a lot of people out there trying to explain it to you. Just be careful not to invest in crypto or buy any fancy NFTs.

Now onto the viable use cases of blockchain technology when bundled with web phones. Identity spoofing is a big scam these days. Unsuspecting users have lost a lot to such scams, one even losing £20,000 in a single call.

While a lot of measures are in place to prevent this, scammers have been successful at circumventing these measures. So where does blockchain technology come in? The identity verification capabilities of a blockchain are unparalleled.

Using this technology, you can authorise the use of phone numbers and ensure only the right people can place calls. Thus, no scammers will be able to spoof your caller ID and scam your close ones or customers.

This is especially useful for businesses that handle or manage a lot of financial transactions and sensitive information.

Another very useful use case is conducting elections or any activity that requires voting. No, I'm not proposing we conduct general elections of global economies on the blockchain just yet. Maybe in the future though.

For now, we can just start with small things. This could be conducting voting for a decision about parks in your local community or deciding other similar things.

We can then extend these capabilities over to the corporate world and allow shareholders to vote on decisions about a particular business.

Once we have consolidated these use cases, we can maybe think about shifting democratic processes onto the blockchain.

With web phones, all of this becomes effortless as blockchain technology provides both identity verification and transparent voting. All of this from the comforts of your home.

See? There’s more to blockchain than just cryptocurrencies and NFTs! In case you felt something was missing, yes, you may also be able to send and receive cryptocurrencies and NFTs using web phones too!

4. Edge Computing

Edge Computing

Cloud computing revolutionised the tech world in its initial days. However, as the years progressed, a lot of flaws in it were highlighted. Sure, cloud computing is still very powerful but it's not useful to everyone.

The major concerns surrounding cloud computing are privacy, data security and accessibility. The idea of “remote work” has been all the rage in recent years. However, we still can’t go to an actual remote place where our business might need us.

Thus, any business solutions deployed using cloud technology become useless without a good internet connection. This is where web phones powered by edge computing step in to solve all the issues.

First of all, edge computing brings all the necessary processing power to the end user. This eliminates the need to have a fast and stable internet.

Thus, if your business needs you to be in remote places and work, you can. You will also have good communication facilitated by the webphone.

Moreover, as everything required in terms of data and software are already present on the webphone, you won't have to deal with high latency. Faster response times and a smoother function equate to an exceptional user experience.

Edge computing powered web phones also eliminate a lot of security risks that plague cloud computing. Cloud computing requires a lot of data to be transported from the edge to the central data hub. This leaves it vulnerable to data breaches and interception.

None of these risks exist with edge computing powered web phones as all data is stored and used locally. This can drastically improve the experience and security of services such as mobile banking and healthcare in remote areas.

Finally, all the processing power is available at the edge and not subject to any network disruptions. This means users can run heavy technologies such as AR without any disruptions and network dependence.

It's fair to say that these technologies will make web phones more capable and provide a higher utility than we can imagine at this moment in time.

5. Machine Learning (ML)

ML

Machines aren't the only ones learning. In fact, I had to learn a lot about ML myself and do a tonne of research to bring this article to you!

As the name implies, machine learning involves machines working on tasks and learning from their experiences and improving their operations gradually. This allows machines to understand patterns, even behavioural ones, establish relationships, correlations and causations for various processes and occurrences.

Wondering how web phones will make use of machine learning? Let’s just say ML will make web phones smarter than they will be even with AI.

The biggest benefit of this is going to be the improving natural language processing capabilities of smart assistants in web phones. Every non-native English speaker has faced problems while interacting with AI assistants.

ML will allow these AI assistants to be able to understand different accents and dialects of a single language. Thus, technologies can become more inclusive with the use of ML. With that issue solved, more people will make productivity gains by leveraging AI.

A lot of simple tasks and queries will be handled by users by just speaking to the AI assistant.

Another big gain ML will grant web phones and communication comes in the way of enhanced security and privacy. With ML, a webphone will be able to detect and thwart any scams from happening.

Additionally, ML will enable web phones to offer extensive personalization without undermining the privacy of a user at any level. So rest assured, you would be able to browse anything you want to check without being bombarded with ads about it later.

Finally, ML will enable AI assistants to be more capable of understanding your needs and adjusting to your routine. Thus, AI assistants will now feel more like having a proper personal assistant who knows everything about you and helps you with everything.

The only thing I will hope for is for the AI Assistants to be as pretty as Scarlett Johanson was in the movie HER.

With that, we’re at the end of our list and hopeful wishing. So let’s conclude!

Ending With

Web phones are powerful and have a lot of benefits to offer to businesses. So much so that we’ve already covered these in a blog article.

While they’re quite capable in their present state, we have a lot to look forward to. New technologies are making their way into web phones. These technologies are surely going to transform not just web phones but the business and communication landscape as well.

For now, we can wait and hope our future looks more like what the Jetsons had and less like the one in Terminator or The Matrix.