Resources For You

  1. 5 Essential Marketing Strategies for VoIP Businesses

    5 Essential Marketing Strategies for VoIP Businesses

  2. 5 Technologies Set to Revolutionise Webphones

    5 Technologies Set to Revolutionise Webphones

  3. 5 Unique Types of VoIP Gateways Explained!

    5 Unique Types of VoIP Gateways Explained!

  4. 5 Ways a Cloud PBX System Benefits Remote Work

    5 Ways a Cloud PBX System Benefits Remote Work

  5. 5 Ways SBCs Facilitate Unified Communications as a Service

    5 Ways SBCs Facilitate Unified Communications as a Service

  6. 5 Ways to Optimise ASR To Grow Profitability

    5 Ways to Optimise ASR To Grow Profitability

  7. 7 Additional Important Components of a VoIP Carrier Network Explained

    7 Additional Important Components of a VoIP Carrier Network Explained

  8. 7 Important Factors to Consider When Implementing LCR

    7 Important Factors to Consider When Implementing LCR

  9. 7 Ways to Optimize AHT

    7 Ways to Optimize AHT

  10. 9 Key Functions of an SBC Explained

    9 Key Functions of an SBC Explained

  11. 10 Factors to Consider While Choosing a Webphone

    10 Factors to Consider While Choosing a Webphone

  12. 10 Important Components of a VoIP Carrier Network Explained

    10 Important Components of a VoIP Carrier Network Explained

  13. 10-Point Security Checklist for VoIP Carriers

    10-Point Security Checklist for VoIP Carriers

  14. 10 Tips For Effective Implementation of LCR

    10 Tips For Effective Implementation of LCR

  15. 10 Webphone Features that Benefit Your Business

    10 Webphone Features that Benefit Your Business

  16. An Out of the Box Telecoms Network

    An Out of the Box Telecoms Network

  17. Are Call Centers Still Relevant in 2023?

    Are Call Centers Still Relevant in 2023?

  18. Automated Dialler vs Manual Dialler - Knowing the 7 Key Differences

    Automated Dialler vs Manual Dialler - Knowing the 7 Key Differences

  19. Call Center vs Contact Center - Understanding the Differences

    Call Center vs Contact Center - Understanding the Differences

  20. Choosing SIP over TCP,TLS and UDP in 2022

    Choosing SIP over TCP,TLS and UDP in 2022

  21. Class 4 Softswitch vs Class 5 Softswitch - Understanding the Difference

    Class 4 Softswitch vs Class 5 Softswitch - Understanding the Difference

  22. Combatting Covid-19 with Carrier-Grade Communications Solutions to Help Users Work Remotely

    Combatting Covid-19 with Carrier-Grade Communications Solutions to Help Users Work Remotely

  23. Comprehensive Cloud Softswitch Documentation

    Comprehensive Cloud Softswitch Documentation

  24. ConnexCS expands AnyEdge SIP Load Balancer to India

    ConnexCS expands AnyEdge SIP Load Balancer to India

  25. ConnexCS for Africa

    ConnexCS for Africa

  26. ConnexCS WebPhone SDK Connector

    ConnexCS WebPhone SDK Connector

  27. Discover the Different Types of NAT: An Essential Guide for Network Administrators

    Discover the Different Types of NAT: An Essential Guide for Network Administrators

  28. Discussing the Future and Top 9 Benefits of WebRTC

    Discussing the Future and Top 9 Benefits of WebRTC

  29. DNO And DNC Lists - Everything Carriers Should Know

    DNO And DNC Lists - Everything Carriers Should Know

  30. Email and SMS Alerts

    Email and SMS Alerts

  31. Employers' Guide to Winning at Remote Work

    Employers' Guide to Winning at Remote Work

  32. Exploring the Top 10 Types of Web Phones in 2023!

    Exploring the Top 10 Types of Web Phones in 2023!

  33. False Answer Supervision Detection - The Ultimate Tool for Preventing VoIP Fraud

    False Answer Supervision Detection - The Ultimate Tool for Preventing VoIP Fraud

  34. Far-End NAT Traversal - An In-Depth Guide

    Far-End NAT Traversal - An In-Depth Guide

  35. Feature Releases for June 2024

    Feature Releases for June 2024

  36. From Cost Savings to Mobility - 15 Benefits of Web Phones for Businesses

    From Cost Savings to Mobility - 15 Benefits of Web Phones for Businesses

  37. Get Your FCC Registration Number in 5 Easy Steps!

    Get Your FCC Registration Number in 5 Easy Steps!

  38. How to Build Your API on ConnexCS

    How to Build Your API on ConnexCS

  39. How to Build Your Own Dialer (BYOD) – Part 1

    How to Build Your Own Dialer (BYOD) – Part 1

  40. How to Establish a VoIP Interconnect in 10 Easy Steps

    How to Establish a VoIP Interconnect in 10 Easy Steps

  41. How to Get Operating Company Number (OCN) in 4 Easy Steps

    How to Get Operating Company Number (OCN) in 4 Easy Steps

  42. How to Identify Robocall Scam Traffic - A Comprehensive Guide for Telecom and VoIP Operators

    How to Identify Robocall Scam Traffic - A Comprehensive Guide for Telecom and VoIP Operators

  43. How to Improve CX? Ensure your Call Center Agents are Happy!

    How to Improve CX? Ensure your Call Center Agents are Happy!

  44. How to Prepare for a VoIP Network Security Audit

    How to Prepare for a VoIP Network Security Audit

  45. How to Properly Prepare for Setting up a VoIP Interconnect

    How to Properly Prepare for Setting up a VoIP Interconnect

  46. How to Register for the Robocall Mitigation Database: A step-by-step guide!

    How to Register for the Robocall Mitigation Database: A step-by-step guide!

  47. How to Successfully Implement LCR is 5 Easy Steps

    How to Successfully Implement LCR is 5 Easy Steps

  48. How Using Web Phones Can Benefit These 10 Industries?

    How Using Web Phones Can Benefit These 10 Industries?

  49. Importance of Balancing Cost Minimization and Reliable Call Quality when implementing LCR

    Importance of Balancing Cost Minimization and Reliable Call Quality when implementing LCR

  50. Introducing ConnexCS WebPhone

    Introducing ConnexCS WebPhone

  51. Introducing ConneXML - The Best TwiML Alternative

    Introducing ConneXML - The Best TwiML Alternative

  52. Introducing Smart CLI Select - An Effective Way to Improve your ASR

    Introducing Smart CLI Select - An Effective Way to Improve your ASR

  53. LTE vs VoLTE: Diving Into The Differences

    LTE vs VoLTE: Diving Into The Differences

  54. Operating Company Numbers (OCN) - Understanding Function, Importance and Relevance

    Operating Company Numbers (OCN) - Understanding Function, Importance and Relevance

  55. Populating Our Support Area With Cloud Softswitch Video Guides

    Populating Our Support Area With Cloud Softswitch Video Guides

  56. Predictive Dialler vs Progressive Dialler - Understanding the Differences

    Predictive Dialler vs Progressive Dialler - Understanding the Differences

  57. Preview Dialler vs Power Dialler - Understanding Top 5 Differences

    Preview Dialler vs Power Dialler - Understanding Top 5 Differences

  58. Rate Card Profit Assurance

    Rate Card Profit Assurance

  59. Redundant Redundancies (Backups of backups)

    Redundant Redundancies (Backups of backups)

  60. Revolutionise Your Outbound Calls - 8 Types of VoIP Diallers Explained

    Revolutionise Your Outbound Calls - 8 Types of VoIP Diallers Explained

  61. Scalability – Grow at Speeds That Suit You

    Scalability – Grow at Speeds That Suit You

  62. ScriptForge – Javascript Routing

    ScriptForge – Javascript Routing

  63. Simplifiying our Softswitch Pricing

    Simplifiying our Softswitch Pricing

  64. SIP 101 - The Best Guide of 2022

    SIP 101 - The Best Guide of 2022

  65. The 3CX Supply Chain Attack - Understanding Everything That Happened

    The 3CX Supply Chain Attack - Understanding Everything That Happened

  66. The 5 Best Strategies for Mitigating Robocall Scams

    The 5 Best Strategies for Mitigating Robocall Scams

  67. The Anatomy of Robocall Scams

    The Anatomy of Robocall Scams

  68. The Art of Cost Optimization - Least Cost Routing and Its 7 Benefits

    The Art of Cost Optimization - Least Cost Routing and Its 7 Benefits

  69. The Best Multi-POP Cloudswitch

    The Best Multi-POP Cloudswitch

  70. The Essential Guide to Business Continuity Plans for VoIP Carriers

    The Essential Guide to Business Continuity Plans for VoIP Carriers

  71. The Essential Guide to Implementing STIR/SHAKEN

    The Essential Guide to Implementing STIR/SHAKEN

  72. The Ultimate Guide to STIR/SHAKEN

    The Ultimate Guide to STIR/SHAKEN

  73. Timeout Protections (SIP Ping, SST)

    Timeout Protections (SIP Ping, SST)

  74. TLS and 2FA Security on the ConnexCS Platform

    TLS and 2FA Security on the ConnexCS Platform

  75. Top 5 Alternative Marketing Strategies for VoIP Businesses

    Top 5 Alternative Marketing Strategies for VoIP Businesses

  76. Top 5 Call Center Challenges and How To Overcome Them

    Top 5 Call Center Challenges and How To Overcome Them

  77. Top 5 Important Types of VoIP Gateways Explained

    Top 5 Important Types of VoIP Gateways Explained

  78. Top 7 Strategies For Ensuring Call Quality While Minimizing Costs with LCR

    Top 7 Strategies For Ensuring Call Quality While Minimizing Costs with LCR

  79. Top 9 Indicators that Help You Identify a Bad Carrier

    Top 9 Indicators that Help You Identify a Bad Carrier

  80. Top 10 Points of Differences Between a Traditional and VoIP Carrier

    Top 10 Points of Differences Between a Traditional and VoIP Carrier

  81. Top 10 Types of Robocall Scams Explained!

    Top 10 Types of Robocall Scams Explained!

  82. Top 10 VoIP Vulnerabilities You Must Know About

    Top 10 VoIP Vulnerabilities You Must Know About

  83. Understanding Global RTP Servers (Lowest Latency Possible, High Availability)

    Understanding Global RTP Servers (Lowest Latency Possible, High Availability)

  84. Understanding Network Address Translation (NAT) - A Beginner's Guide

    Understanding Network Address Translation (NAT) - A Beginner's Guide

  85. Understanding the 9 Key Objectives of a VoIP Network Security Audit

    Understanding the 9 Key Objectives of a VoIP Network Security Audit

  86. Understanding the Complete Scope of a VoIP Network Security Audit

    Understanding the Complete Scope of a VoIP Network Security Audit

  87. Understanding the Crucial Role of Session Border Controllers in Carrier-Grade VoIP Networks

    Understanding the Crucial Role of Session Border Controllers in Carrier-Grade VoIP Networks

  88. Understanding VoIP Anycast Load Balancing

    Understanding VoIP Anycast Load Balancing

  89. Understanding What a PBX System is and How it Benefits Your Business

    Understanding What a PBX System is and How it Benefits Your Business

  90. VoIP Carrier Network Components - Understanding Session Border Controllers

    VoIP Carrier Network Components - Understanding Session Border Controllers

  91. VoIP Carrier Network Security - How to Conduct Security Audit?

    VoIP Carrier Network Security - How to Conduct Security Audit?

  92. VoIP Carrier's Ultimate Guide to Cleaning Up Their Traffic

    VoIP Carrier's Ultimate Guide to Cleaning Up Their Traffic

  93. VoIP Interconnects - Learning How VoIP Carrier Connect and Exchange Traffic

    VoIP Interconnects - Learning How VoIP Carrier Connect and Exchange Traffic

  94. VoLTE - An Evolution in Voice Communication

    VoLTE - An Evolution in Voice Communication

  95. WebPones Explained: Understanding Web-Based Telephonic Communication

    WebPones Explained: Understanding Web-Based Telephonic Communication

  96. WebRTC 101 - The Best Guide for Beginners

    WebRTC 101 - The Best Guide for Beginners

  97. What Are SIP Traces - A Beginners Guide

    What Are SIP Traces - A Beginners Guide

  98. What Are The Top 10 Essential Call Center KPIs?

    What Are The Top 10 Essential Call Center KPIs?

  99. What Are VoIP Gateways and How Do They Work? A Comprehensive Guide

    What Are VoIP Gateways and How Do They Work? A Comprehensive Guide

  100. What is a Contact Center and Why Does Your Business Need One?

    What is a Contact Center and Why Does Your Business Need One?

  101. What is Robocall Mitigation Database? A Guide for Carriers and VoIP Operators

    What is Robocall Mitigation Database? A Guide for Carriers and VoIP Operators

10 Factors to Consider While Choosing a Webphone

Unless you’ve been living under a rock, you already know the multitude of benefits web phones have to offer to businesses. They have a lot of features that improve various business functions in terms of efficiency and effectiveness.

Now that you’re convinced, the next question that you have to face is which webphone should you invest in for your business. There’s no one answer to it as web phones come in different shapes, and forms and are loaded with varying features.

So the question now changes to what all things should you consider while choosing a webphone? Thankfully, you won't have to wonder much as we have the list compiled for you.

We shall go through 10 important factors in this blog that you need to consider while choosing a webphone for your business.

Let’s dive into the list then, shall we?

1. Compatibility

Compatibility

Businesses run on the foundation of a strong tech stack. One needs to ensure every technology works well together when you're using technology so intensively for business operations.

Compatibility refers to the ability of the web phone to integrate with the existing communication systems in the organization.

Choosing a web phone that is compatible with existing systems ensures effective and smooth communication and increased productivity. Therefore, compatibility with the existing tech stack becomes a vital factor when choosing a web phone.

For example, a business that uses Microsoft Teams for internal communication should choose a web phone that integrates seamlessly with it. This allows employees to make and receive calls directly from Teams.

2. Call Quality

Call Quality

Imagine you’re in the middle of negotiating the most important business deal and the audio starts breaking and the video is glitchy. Would be infuriating right?

Call quality, thus, becomes an important factor to consider when choosing a webphone. High-quality voice and video calls are essential for effective communication.

Factors such as network connectivity, microphone quality, and speaker quality can impact call quality. Therefore, businesses must choose a web phone that delivers exceptional call quality to ensure that communication is effective and productive.

For example, the Jabra Speak 710 is a portable speakerphone that delivers exceptional sound quality for conference calls. It has a 360-degree microphone that captures sound from all directions and an omnidirectional speaker that provides clear audio.

Choosing a web phone with excellent call quality can also help businesses save time and money. With communication being effective, you would require fewer follow-up calls. This will ensure higher work efficiency and conservation of business resources.

3. User Interface

User Interface

You might have the best and most feature-loaded webphone on the market. However, if any regular employee isn't able to use all of its capabilities properly, what’s the use?

Thus, the next factor to consider while choosing a webphone is its user interface. A user-friendly interface ensures that employees can easily use the web phone. This reduces the learning curve and increases their productivity.

Businesses must choose a web phone with an intuitive interface that's easy to navigate, and that doesn't require extensive training.

The user interface should also be visually appealing and provide easy access to essential features, such as call logs, contacts, and voicemail.

For example, the Grandstream GXP2170 is a web phone with a user-friendly interface. It allows for quick and easy access to essential features.

It has a large colour display that shows call information, contacts, and other relevant data. The interface is intuitive and easy to navigate, making it ideal for businesses that require a web phone that's easy to use.

4. Security

Security

Cybercriminals have been a menace to businesses in recent years. Big multinationals are no longer their only targets. Cybercriminals have become indiscriminate and pose a threat to small and medium businesses equally today.

Thus, the level of security that a webphone offers is another important aspect you need to pay attention to. Web phones can be vulnerable to cyber-attacks. Choosing a device with robust security features is essential to protecting your business

Businesses must choose a web phone with encryption capabilities that can secure voice and video calls and prevent eavesdropping.

The device should also have features such as secure boot, firmware verification, and password protection to prevent unauthorized access.

For example, the Yealink T58A is a web phone with built-in security features that protect against cyber threats. It has secure boot, firmware verification, and password protection to prevent unauthorized access to the device. It also has encryption capabilities that secure voice and video calls, ensuring that sensitive data is protected.

Choosing a web phone with robust security features can also help businesses comply with regulations such as HIPAA and GDPR. This ensures that the organization avoids costly fines and reputational damage.

5. Scalability

Scalability

As the extended market goes through cyclical ups and downs, businesses have to scale their operations accordingly. Imagine that your business grows exponentially, you hire new people only to find out that your webphone system’s capacity is already maxed out.

Or let’s say your business takes a big hit, and you downsize operation only to find out that you have to keep paying for your webphone system’s now excess capacity.

Either scenario spells trouble for businesses. Thus, scalability is another top factor that you need to consider when choosing a webphone system.

Businesses must choose a web phone that can scale easily to meet their changing communication needs.

The device should be able to integrate with other communication tools and platforms to ensure that communication is streamlined across the organization.

For example, the Cisco IP Phone 8800 Series is a web phone that can scale easily to meet the changing communication needs of businesses. It can integrate with Cisco's Unified Communications Manager platform as well.

6. Integration

Integration

The extent of API integrations available for a webphone is also an important factor that businesses need to consider.

API Integrations allow businesses to integrate their web phone with other communication tools and platforms. Examples include customer relationship management (CRM) software, to streamline communication and improve efficiency.

The device should have an open API that allows for easy integration with third-party applications. Thus businesses can customize the device to meet their specific communication needs.

For example, the RingCentral Phone is a web phone that offers plenty of API integrations. It can easily integrate with CRM tools such as Salesforce, Microsoft Dynamics, and Zendesk.

Choosing a web phone with robust API integrations can also help businesses automate communication workflows and improve collaboration. This ensures that communication is efficient and streamlined, reducing the risk of errors and improving productivity.

7. Cost

Cost

You might opt for the best webphone on the market. However, it won’t be a smart choice if it's going to cost you an arm and a leg for it. While communication is a crucial function for any business, you need to spend wisely for it.

The costs and pricing structure of the device should align with the business's budget and communication requirements. This ensures that the investment is worthwhile.

Businesses must choose a web phone that offers a pricing structure that is transparent and predictable. The device should provide clear pricing for the device, hardware, and software, including any additional fees or charges, such as maintenance or support.

For example, 3CX Phone System is a web phone that offers a flexible pricing structure. Businesses can choose a plan that aligns with their communication needs and budget. While yes, they were hacked recently, they have come out of it unscathed.

3CX provides pricing based on the number of users, and businesses can choose to pay monthly or annually, depending on their preference.

8. Customer Support

Customer Support

No matter how user-friendly a webphone is, you’re going to end up in trouble at some point. Now imagine how difficult things would get if you found out that your webphone vendor’s customer support hours do not overlap with your business hours.

You would be left waiting for hours if not days to get the required assistance to solve the problem. Such instances can cost your business dearly. Thus, customer support turns out to be another factor you need to consider before choosing a webphone system,

Businesses must choose a web phone that offers comprehensive customer support, including phone support, email support, live chat, and knowledge base resources.

The device's customer support should be easily accessible and available 24/7 to ensure that businesses can get assistance at any time.

For example, the Nextiva VoIP Phone System is a web phone that offers robust customer support.m This includes 24/7 phone support, email support, live chat, and a comprehensive knowledge base.

The device's customer support is highly rated. Their team of experts provide assistance with setup, troubleshooting, and optimization.

9. Reliability

Reliability

For a crucial business function like communication, downtime is highly undesirable. So without wonder, the reliability of the webphone system is another crucial factor to consider.

For businesses, web phones that offer high uptimes and minimal downtimes are needed to ensure communication remains flawless and highly available.

The device should also provide excellent call quality, minimal call drops, and clear audio to ensure that communication is efficient and streamlined.

For example, RingCentral is a web phone that offers high reliability, with a 99.999% uptime guarantee. The device also offers advanced redundancy, automatic failover, and backup routing.

Choosing a reliable web phone can also help businesses save time and reduce costs. The device's reliability ensures that communication is seamless and uninterrupted. Thus reducing the need for troubleshooting and maintenance, which can be costly and time-consuming.

10. Customization

Customization

One size seldom fits all when it comes to business requirements. Thus, one needs to ensure that the webphone they opt for is flexible and customizable enough to accommodate their unique business requirements.

A good webphone system should offer a high degree of customization capability. This may include personalized greetings, call routing, and call handling rules.

The device should also allow customization of the user interface, enabling businesses to tailor the device to their specific needs.

For example, Vonage is a web phone that offers extensive customization options. Customizable greetings, call routing, call handling rules and UI options are among the many things that can be customized with it.

Choosing a customizable web phone can also help businesses improve their communication efficiency and productivity. The device's customization options enable businesses to create workflows and call-handling rules that meet their specific communication needs.

With that, we’re at the end of our list and we hope this was helpful!

Conclusion

Yes, there are a lot of things to consider when choosing a webphone for your business. It might seem overwhelming but it won't be if you go through one factor at a time.

Communication is an important function of any business. One needs to do everything in their power to improve this function while ensuring there are no cost overruns. Finding the right balance between spend and capabilities will be the key for you!

And remember, whatever fits the best with your business needs is what will drive progress for it.

Happy shopping and communicating!