Resources For You

  1. 5 Essential Marketing Strategies for VoIP Businesses

    5 Essential Marketing Strategies for VoIP Businesses

  2. 5 Technologies Set to Revolutionise Webphones

    5 Technologies Set to Revolutionise Webphones

  3. 5 Unique Types of VoIP Gateways Explained!

    5 Unique Types of VoIP Gateways Explained!

  4. 5 Ways a Cloud PBX System Benefits Remote Work

    5 Ways a Cloud PBX System Benefits Remote Work

  5. 5 Ways SBCs Facilitate Unified Communications as a Service

    5 Ways SBCs Facilitate Unified Communications as a Service

  6. 5 Ways to Optimise ASR To Grow Profitability

    5 Ways to Optimise ASR To Grow Profitability

  7. 7 Additional Important Components of a VoIP Carrier Network Explained

    7 Additional Important Components of a VoIP Carrier Network Explained

  8. 7 Important Factors to Consider When Implementing LCR

    7 Important Factors to Consider When Implementing LCR

  9. 7 Ways to Optimize AHT

    7 Ways to Optimize AHT

  10. 9 Key Functions of an SBC Explained

    9 Key Functions of an SBC Explained

  11. 10 Factors to Consider While Choosing a Webphone

    10 Factors to Consider While Choosing a Webphone

  12. 10 Important Components of a VoIP Carrier Network Explained

    10 Important Components of a VoIP Carrier Network Explained

  13. 10-Point Security Checklist for VoIP Carriers

    10-Point Security Checklist for VoIP Carriers

  14. 10 Tips For Effective Implementation of LCR

    10 Tips For Effective Implementation of LCR

  15. 10 Webphone Features that Benefit Your Business

    10 Webphone Features that Benefit Your Business

  16. An Out of the Box Telecoms Network

    An Out of the Box Telecoms Network

  17. Are Call Centers Still Relevant in 2023?

    Are Call Centers Still Relevant in 2023?

  18. Automated Dialler vs Manual Dialler - Knowing the 7 Key Differences

    Automated Dialler vs Manual Dialler - Knowing the 7 Key Differences

  19. Call Center vs Contact Center - Understanding the Differences

    Call Center vs Contact Center - Understanding the Differences

  20. Choosing SIP over TCP,TLS and UDP in 2022

    Choosing SIP over TCP,TLS and UDP in 2022

  21. Class 4 Softswitch vs Class 5 Softswitch - Understanding the Difference

    Class 4 Softswitch vs Class 5 Softswitch - Understanding the Difference

  22. Combatting Covid-19 with Carrier-Grade Communications Solutions to Help Users Work Remotely

    Combatting Covid-19 with Carrier-Grade Communications Solutions to Help Users Work Remotely

  23. Comprehensive Cloud Softswitch Documentation

    Comprehensive Cloud Softswitch Documentation

  24. ConnexCS expands AnyEdge SIP Load Balancer to India

    ConnexCS expands AnyEdge SIP Load Balancer to India

  25. ConnexCS for Africa

    ConnexCS for Africa

  26. ConnexCS WebPhone SDK Connector

    ConnexCS WebPhone SDK Connector

  27. Discover the Different Types of NAT: An Essential Guide for Network Administrators

    Discover the Different Types of NAT: An Essential Guide for Network Administrators

  28. Discussing the Future and Top 9 Benefits of WebRTC

    Discussing the Future and Top 9 Benefits of WebRTC

  29. DNO And DNC Lists - Everything Carriers Should Know

    DNO And DNC Lists - Everything Carriers Should Know

  30. Email and SMS Alerts

    Email and SMS Alerts

  31. Employers' Guide to Winning at Remote Work

    Employers' Guide to Winning at Remote Work

  32. Exploring the Top 10 Types of Web Phones in 2023!

    Exploring the Top 10 Types of Web Phones in 2023!

  33. False Answer Supervision Detection - The Ultimate Tool for Preventing VoIP Fraud

    False Answer Supervision Detection - The Ultimate Tool for Preventing VoIP Fraud

  34. Far-End NAT Traversal - An In-Depth Guide

    Far-End NAT Traversal - An In-Depth Guide

  35. Feature Releases for June 2024

    Feature Releases for June 2024

  36. From Cost Savings to Mobility - 15 Benefits of Web Phones for Businesses

    From Cost Savings to Mobility - 15 Benefits of Web Phones for Businesses

  37. Get Your FCC Registration Number in 5 Easy Steps!

    Get Your FCC Registration Number in 5 Easy Steps!

  38. How to Build Your API on ConnexCS

    How to Build Your API on ConnexCS

  39. How to Build Your Own Dialer (BYOD) – Part 1

    How to Build Your Own Dialer (BYOD) – Part 1

  40. How to Establish a VoIP Interconnect in 10 Easy Steps

    How to Establish a VoIP Interconnect in 10 Easy Steps

  41. How to Get Operating Company Number (OCN) in 4 Easy Steps

    How to Get Operating Company Number (OCN) in 4 Easy Steps

  42. How to Identify Robocall Scam Traffic - A Comprehensive Guide for Telecom and VoIP Operators

    How to Identify Robocall Scam Traffic - A Comprehensive Guide for Telecom and VoIP Operators

  43. How to Improve CX? Ensure your Call Center Agents are Happy!

    How to Improve CX? Ensure your Call Center Agents are Happy!

  44. How to Prepare for a VoIP Network Security Audit

    How to Prepare for a VoIP Network Security Audit

  45. How to Properly Prepare for Setting up a VoIP Interconnect

    How to Properly Prepare for Setting up a VoIP Interconnect

  46. How to Register for the Robocall Mitigation Database: A step-by-step guide!

    How to Register for the Robocall Mitigation Database: A step-by-step guide!

  47. How to Successfully Implement LCR is 5 Easy Steps

    How to Successfully Implement LCR is 5 Easy Steps

  48. How Using Web Phones Can Benefit These 10 Industries?

    How Using Web Phones Can Benefit These 10 Industries?

  49. Importance of Balancing Cost Minimization and Reliable Call Quality when implementing LCR

    Importance of Balancing Cost Minimization and Reliable Call Quality when implementing LCR

  50. Introducing ConnexCS WebPhone

    Introducing ConnexCS WebPhone

  51. Introducing ConneXML - The Best TwiML Alternative

    Introducing ConneXML - The Best TwiML Alternative

  52. Introducing Smart CLI Select - An Effective Way to Improve your ASR

    Introducing Smart CLI Select - An Effective Way to Improve your ASR

  53. LTE vs VoLTE: Diving Into The Differences

    LTE vs VoLTE: Diving Into The Differences

  54. Operating Company Numbers (OCN) - Understanding Function, Importance and Relevance

    Operating Company Numbers (OCN) - Understanding Function, Importance and Relevance

  55. Populating Our Support Area With Cloud Softswitch Video Guides

    Populating Our Support Area With Cloud Softswitch Video Guides

  56. Predictive Dialler vs Progressive Dialler - Understanding the Differences

    Predictive Dialler vs Progressive Dialler - Understanding the Differences

  57. Preview Dialler vs Power Dialler - Understanding Top 5 Differences

    Preview Dialler vs Power Dialler - Understanding Top 5 Differences

  58. Rate Card Profit Assurance

    Rate Card Profit Assurance

  59. Redundant Redundancies (Backups of backups)

    Redundant Redundancies (Backups of backups)

  60. Revolutionise Your Outbound Calls - 8 Types of VoIP Diallers Explained

    Revolutionise Your Outbound Calls - 8 Types of VoIP Diallers Explained

  61. Scalability – Grow at Speeds That Suit You

    Scalability – Grow at Speeds That Suit You

  62. ScriptForge – Javascript Routing

    ScriptForge – Javascript Routing

  63. Simplifiying our Softswitch Pricing

    Simplifiying our Softswitch Pricing

  64. SIP 101 - The Best Guide of 2022

    SIP 101 - The Best Guide of 2022

  65. The 3CX Supply Chain Attack - Understanding Everything That Happened

    The 3CX Supply Chain Attack - Understanding Everything That Happened

  66. The 5 Best Strategies for Mitigating Robocall Scams

    The 5 Best Strategies for Mitigating Robocall Scams

  67. The Anatomy of Robocall Scams

    The Anatomy of Robocall Scams

  68. The Art of Cost Optimization - Least Cost Routing and Its 7 Benefits

    The Art of Cost Optimization - Least Cost Routing and Its 7 Benefits

  69. The Best Multi-POP Cloudswitch

    The Best Multi-POP Cloudswitch

  70. The Essential Guide to Business Continuity Plans for VoIP Carriers

    The Essential Guide to Business Continuity Plans for VoIP Carriers

  71. The Essential Guide to Implementing STIR/SHAKEN

    The Essential Guide to Implementing STIR/SHAKEN

  72. The Ultimate Guide to STIR/SHAKEN

    The Ultimate Guide to STIR/SHAKEN

  73. Timeout Protections (SIP Ping, SST)

    Timeout Protections (SIP Ping, SST)

  74. TLS and 2FA Security on the ConnexCS Platform

    TLS and 2FA Security on the ConnexCS Platform

  75. Top 5 Alternative Marketing Strategies for VoIP Businesses

    Top 5 Alternative Marketing Strategies for VoIP Businesses

  76. Top 5 Call Center Challenges and How To Overcome Them

    Top 5 Call Center Challenges and How To Overcome Them

  77. Top 5 Important Types of VoIP Gateways Explained

    Top 5 Important Types of VoIP Gateways Explained

  78. Top 7 Strategies For Ensuring Call Quality While Minimizing Costs with LCR

    Top 7 Strategies For Ensuring Call Quality While Minimizing Costs with LCR

  79. Top 9 Indicators that Help You Identify a Bad Carrier

    Top 9 Indicators that Help You Identify a Bad Carrier

  80. Top 10 Points of Differences Between a Traditional and VoIP Carrier

    Top 10 Points of Differences Between a Traditional and VoIP Carrier

  81. Top 10 Types of Robocall Scams Explained!

    Top 10 Types of Robocall Scams Explained!

  82. Top 10 VoIP Vulnerabilities You Must Know About

    Top 10 VoIP Vulnerabilities You Must Know About

  83. Understanding Global RTP Servers (Lowest Latency Possible, High Availability)

    Understanding Global RTP Servers (Lowest Latency Possible, High Availability)

  84. Understanding Network Address Translation (NAT) - A Beginner's Guide

    Understanding Network Address Translation (NAT) - A Beginner's Guide

  85. Understanding the 9 Key Objectives of a VoIP Network Security Audit

    Understanding the 9 Key Objectives of a VoIP Network Security Audit

  86. Understanding the Complete Scope of a VoIP Network Security Audit

    Understanding the Complete Scope of a VoIP Network Security Audit

  87. Understanding the Crucial Role of Session Border Controllers in Carrier-Grade VoIP Networks

    Understanding the Crucial Role of Session Border Controllers in Carrier-Grade VoIP Networks

  88. Understanding VoIP Anycast Load Balancing

    Understanding VoIP Anycast Load Balancing

  89. Understanding What a PBX System is and How it Benefits Your Business

    Understanding What a PBX System is and How it Benefits Your Business

  90. VoIP Carrier Network Components - Understanding Session Border Controllers

    VoIP Carrier Network Components - Understanding Session Border Controllers

  91. VoIP Carrier Network Security - How to Conduct Security Audit?

    VoIP Carrier Network Security - How to Conduct Security Audit?

  92. VoIP Carrier's Ultimate Guide to Cleaning Up Their Traffic

    VoIP Carrier's Ultimate Guide to Cleaning Up Their Traffic

  93. VoIP Interconnects - Learning How VoIP Carrier Connect and Exchange Traffic

    VoIP Interconnects - Learning How VoIP Carrier Connect and Exchange Traffic

  94. VoLTE - An Evolution in Voice Communication

    VoLTE - An Evolution in Voice Communication

  95. WebPones Explained: Understanding Web-Based Telephonic Communication

    WebPones Explained: Understanding Web-Based Telephonic Communication

  96. WebRTC 101 - The Best Guide for Beginners

    WebRTC 101 - The Best Guide for Beginners

  97. What Are SIP Traces - A Beginners Guide

    What Are SIP Traces - A Beginners Guide

  98. What Are The Top 10 Essential Call Center KPIs?

    What Are The Top 10 Essential Call Center KPIs?

  99. What Are VoIP Gateways and How Do They Work? A Comprehensive Guide

    What Are VoIP Gateways and How Do They Work? A Comprehensive Guide

  100. What is a Contact Center and Why Does Your Business Need One?

    What is a Contact Center and Why Does Your Business Need One?

  101. What is Robocall Mitigation Database? A Guide for Carriers and VoIP Operators

    What is Robocall Mitigation Database? A Guide for Carriers and VoIP Operators

Understanding What a PBX System is and How it Benefits Your Business

Your story must be something like this. You founded a startup or a business and worked hard against all the odds. You invested your days and nights and everything in between to make sure your business grows.

You kept breaching targets and raising the bar. The business kept growing and so did the number of your team members.

Congratulations! You’ve done well.

Then you realized, you have a big team and you need a communication solution to enable them to communicate within the firm and with clients and the outside world.

You Googled for a solution and you came across something known as a “PBX” System. The only problem now is you don’t know what a PBX is and what it does.

Well, you have nothing to worry about. We’ll help you understand everything about a PBX and even help you choose one.

What is a Private Branch Exchange (PBX) System?

A Private Branch Exchange, commonly abbreviated as PBX is a private telephone network within an organization. It allows users to communicate within the organization.

It also handles the routing of all inbound and outbound communications while providing advanced calling features such as conference calls, interactive voice response and much more.

Before we get to know the features and functions of a PBX, let’s explore the different types of PBX systems.

Types of PBX Systems

PBX systems come in different sizes, shapes and configurations. Choosing one comes down to what your business requires in terms of communication capabilities and cost.

Analog (Traditional) PBX Systems

An analog PBX system connects all internal phones using copper wires and Rj11 connectors. The internal call routing works seamlessly as with any other PBX.

It connects you to a traditional telecom provider and routes your outbound calls through the Plain Old Telephone Service (POTS).

Analog PBX System Diagram

The traditional PBX system is not as capable as its digital counterparts. However, it is a suitable option in case your business operates from a region where internet connectivity isn’t available.

A traditional PBX still offers you the following capabilities:

  • Voicemail
  • Call Forwarding
  • Extensions
  • Transfers
  • Speed Dial
  • Mute
  • Digital Answering Assistant

On-Premise VoIP PBX System

A subsequent upgrade in terms of capabilities and user experience is an On-premise VoIP PBX system. Instead of using the POTS running on copper wire, this system makes use of the Internet.

You can deploy this system over the existing internal computer network of your firm. The audio quality, call stability and other metrics experience a huge jump with this system.

On-premise VoIP PBX System Diagram

Here are the features and capabilities an On-Premise PBX System system provides in addition to those provides by a traditional PBX system:

  • Video calling
  • Mobility integration
  • Voicemail to email
  • Call-back capability
  • Auto Attendant
  • Caller ID and Call waiting

The initial setup cost of an On-Premise VoIP PBX System is higher compared to a traditional PBX system. However, the cost of operation is significantly lower with industry experts reporting savings of over 50%.

Compared to a traditional PBX, these systems are easy to maintain and manage.

Cloud-based PBX System

Cloud computing has revolutionized almost everything. You can run almost everything on the cloud and a PBX system is no exception.

As the name suggests, a cloud-based PBX system runs off-site on the cloud, managed and maintained by a VoIP service provider such as ConnexCS.

Coud-based PBX System Diagram

The biggest advantage of a cloud-based PBX system is that there are no initial set-up costs involved. This means you only have to pay for the usage and there are multiple types of service plans you can use from.

Cloud-based PBX systems are not only a suitable option for small businesses but also a good option for enterprises.

You have access to all features that any VoIP PBX provides. Additionally, you benefit from frequent security updates, the latest software updates and additional features.

Hybrid PBX System

In case you’ve already invested in/or already using an analog PBX system and want to enjoy the benefits of VoIP communication, there’s an option for you!

A Hybrid PBX system is a piece of hardware that plugs in and runs on top of your existing analog PBX system.

Hybrid PBX System Diagram

The internal routing and communication remain the same and are managed by the analog PBX. Any outbound or inbound communication from the firm is handled by the Hybrid PBX which operates using VoIP.

This way, you can continue using your traditional PBX system and enjoy the low operation costs of VoIP communication.

Let’s check a PBX System’s features and functions!

Features and Functions of a Cloud-based PBX System

In terms of capabilities, a cloud-based PBX outdoes all other types of PBXs. Let us learn about the top 5 most useful features and functions offered by a cloud-based PBX.

Auto Attendant

An Auto Attendant acts like a virtual receptionist. Let’s consider that your business has a single telephone number. A client wants to talk to a specific software support executive in the customer service department.

The Auto Attendant receives the call and presents options to the caller helping him reach the right person. The caller is required to press digits on the dial pad to choose among those options,

This way the caller reaches the right person.

Interactive Voice Response

Interactive Voice Response is similar to an Auto Attendant but offers more in terms of capabilities and interaction. Unlike an auto attendant, you can directly tell an IVR to route your call to a particular extension or person.

More advanced IVRs come built with conversational AIs. These conversational AIs enable you to offer a lot more features and functions compared to a traditional IVR.

You can deploy a self-help customer portal with extensive menus and troubleshooting guides with an advanced IVR-enabled PBX.

Call Encryption

Scammers are leaving no stones unturned to dupe people of their money and businesses are their top pick. Almost $40 billion was lost to scam calls in the USA just last year.

You can keep your business and customers safe using the call encryption feature available in a PBX system. You have options such as TLS and SRTP when it comes to encrypting all inbound and outbound calls from your business.

Along with the call encryption in our PBX, ConnexCS also provides encryption on all traffic through our Class 4 SIP Cloudswitch for an added level of security.

Intelligent Call Routing and Call Queuing

There are often instances when too many customers call you at the same time. Now you have a limited number of executives to service them but each customer is important.

What do you do now? PBX Systems have intelligent call routing and call queuing functionality. The PBX system will line up all inbound calls in a queue instead of informing your customers that all the support executives are busy at the moment.

The PBX can also inform the customers of the expected wait times and ensure they reach the right person at the earliest.

Call Reporting and Analytics

This one is an especially powerful feature in case your business has extensive customer service/sales operations or you operate a call center.

You will be able to monitor a lot of key performance indicators for your operations. Here are the things you can monitor using a PBX:

  • Average call duration
  • Call time heat map
  • First call resolution
  • Top team performers

Having access to this data can help you understand your operations properly. Moreover, you’ll be able to generate a lot of insights and improve your operations.

Want to learn about more features? Check out our product page!

Benefits of using a Cloud-based PBX

We’ll be considering the 5 most significant benefits of opting for a cloud-based PBX.

Benefits of Using a Cloud-based PBX System

Let’s get started then, shall we?

Easy Deployment

Be it an analog PBX, on-premise IP PBX or any other type of PBX, these take time and carry additional setup and deployment costs.

The setup process is often complex and might require you to hire a communication systems engineer to keep everything running smoothly.

Compared to these systems, a cloud-based PBX is not only easy to setup and deploy but does away with the setup and deployment costs.

Thus, not only is the deployment of a Cloud-based PBX easy and quick but also saves your firm a lot of money.

Cost-effective

There are three fronts where you save your business a lot of money when you opt for a Cloud-based PBX.

  1. There are no initial setup costs involved as in the case of an On-premise PBX.
  2. You enjoy the cost benefits of using VoIP for communications.
  3. The maintenance and upkeep are the responsibility of the provider.

Thus, your business not only saves a lot of funds but also enjoys the other benefits that will be mentioned after this.

Reliability

An on-premise PBX has multiple hardware failure points. You don’t have to deal with any of those when you opt for a cloud-based PBX.

Your internet connection will remain a failure point still. However, the same is also true for any on-premise VoIP PBX.

Moreover, a cloud-based PBX gets timely software updates and new features. This provides more stability and utility to your communication.

Scalability

Any form of on-premise PBX restricts your operational scalability due to hardware restrictions. To scale operations, you will have to invest in more hardware.

This isn’t the case for a cloud-based PBX. As the PBX operates on the cloud, you can enjoy rapid scalability on demand.

Moreover, many service providers offer usage-based plans. Thus, you won’t have to worry about anything and only pay as per your usage.

Enhanced Security

Any cloud-based service or software usually offers a higher degree of security in comparison to an on-premise system.

You get more options in terms of network protocols, levels of encryption, etc. compared to using an on-premise system.

Moreover, changing from one protocol/encryption to another can be done in a few clicks. Cloud servers are constantly updated with the latest security patches.

This makes sure they’re not vulnerable to any security exploits that an on-premise system might fall victim to.

Conclusion

Technological development improves your business in more ways than one. Communication happens to be one area where technology has made a lot of amazing things possible.

A Cloud-based PBX can improve your business’s communication, keep you secure, lower your operational costs and position you well for the era of remote work and work from home.

Want to experience all these benefits? Signup for a free trial of your Cloud PBX!